Testvale Surgery - Ratings and reviews
Reviews
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Review titled Very caring.
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Severe bout of gout and unable to get to the bathroom. Phoned reception and the receptionist who was very understanding and caring forwarded my request for a repeat prescription to the Doctor and was able to collect from the Pharmacy the following day.
Visited May 2023
Testvale Surgery has not yet replied.
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Review titled Good Responsive Practice
Rated 5 stars out of 5
by Kevin Liles - Posted on 16 January 2023
Well done to practice staff for your appropriate, timely and attentive care. I have not experienced any access issues in these last few ‘difficult’ years - doctors, nurses and admin staff have always been responsive and supportive.
Visited January 2023
Review titled Testvale Surgery
Replied on 17 January 2023
Thank you so much for this amazing feedback. Its really appreciated at all levels across the practice and I will ensure that I feed this back to all member of our Surgery staff.
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Review titled Whole system
by sierrakt37 - Posted on 30 June 2022
12 years ago I bent over & ended up with a bulging disk..by the time I got an x-ray, it was all clear. I had years of sciatica and on/off pain killers since no one knew why I was suffering. Today, 5 Years after a&e, I got a letter asking the gp to send me back to a specialist. 8 years ago, my big toe stopped working. I’ve been laughed at and missed off appointments. I finally got a cortisone injection in my toe & shoe inserts. I was told to just get on with it. A year ago, I started having problems with my knee. Ok, so I did some physio and it ended up worse, with muscle spasms. I went back to a&e and had an x-ray. I was told I have Arthritis. ok, so I got an mri scan and they found a torn meniscus as well. I went back to orthopedic choice after a phone call, because I had waited so long for my appointment and for the staff to read the physio notes. I finally got an appointment. The staff were ok but the letter to my gp was shocking - nothing really that we’d talked about so my doctor asked for a better letter. I was told I was too young to have arthritis by my gp and to just have painkillers. I was told the cortisone would take at least 3 weeks to work so to wait it out. Another letter was received but this was not a better letter at all. The staff contradict themselves and there was nothing of any arthritis in any letter. So I was just left again to get on with the pain have a pain killer. I find all of it to be a joke. The staff I have seen can’t seem to decided what’s wrong.
Visited May 2022
Provided by Care opinion
Review titled Testvale Surgery
Replied on 04 July 2022
I am sorry that you have experienced problems with the health system and that you feel let down. If there are specific areas where you feel Testvale Surgery have let you down, then please raise these with the Practice Manager and he will look into the issues on your behalf.