Reviews

Displaying 1 to 1 of 1

1. Review titled Totally Useless Practice

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 11 April 2023

   Rang 72 times on opening immediately recorded message saying full to capacity only been open 30 seconds Got through 3 hours later to be told no doctor or nurse can speak to me today and to try again tomorrow. After repeating process for a week l gave up .

   Visited March 2023

   Report as unsuitable

   Review titled Teldoc - Hadley

   Replied on 15 August 2023

   Dear Patient Thank you for raising your concern. We are very sorry to learn of your struggles to get through to our practice. Unfortunately, demand on our service has increased greatly but we are doing our very best to improve our service within the resources we have available. Thank you for bringing this to our attention. We take all complaints and concerns seriously and as such I would like to invite you to contact us on teldoc.org so that we can look into your concerns and use this to improve our service. Many thanks Patient Experience Lead

   Report as unsuitable

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