Suttons Wharf Health Centre - Ratings and reviews
Reviews
-
Review titled Thank you for such good care
Rated 5 stars out of 5
by Sally Anne Smith - Posted on 17 March 2024
I want to thank the practice for the help they gave me when I needed it. I had a recurrence of two chronic health issues which could have resulted in considerable negative impact on my health and wellbeing. Thanks to the efficient and timely and appropriate care the GP provided, I am now getting much better. Thank you so much
Visited March 2024
Suttons Wharf Health Centre has not yet replied.
-
Review titled Worst practise.
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
The staff on the phone are rude and impatient, after staying on the line for 43 mins this morning and finally getting through, I had been on mute due to the long waiting time and the woman said hello and in less than 2 seconds before I unmuted myself and said hello she ended the phone sighing. So inconsiderate to the fact that I rang first thing this morning to sit on the phone for 45 mins!!!! I have had similar problem most times I ring Suttons Wharf, the staff are so rude and snappy, it is not good customer service at all and they should either get new staff or better training. For people ringing up to talk about health conditions worrying them, this is very discouraging. Not to mention the fact it is impossible to get an appointment here even when ringing 8am in morning.
Visited February 2024
Suttons Wharf Health Centre has not yet replied.
-
Review titled Book appointment
Rated 3 stars out of 5
by Anonymous - Posted on 01 June 2023
At 8 o’clock went on to e consult form and it displayed practice not accepting any booking today try again tomorrow at 8am
Visited June 2023
Suttons Wharf Health Centre has not yet replied.
-
Review titled Terrible appointment booking service
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Still trying to get an appointment, seems impossible either by phoning or using the stupidly complicated and intrusive booking service. Therefore can't comment on GP as its so difficult, inconvenient and time consuming to make the initial appointment.
Visited May 2023
Suttons Wharf Health Centre has not yet replied.
-
Review titled Terrible appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
Confusing and useless appointment system if you try and get an appointment by phone. There is an obvious concerted effort to force people onto their online booking system which doesn't suit everyone. Receptionists sound unprofessional and are unhelpful.
Visited March 2023
Suttons Wharf Health Centre has not yet replied.
-
Review titled Efficient service
Rated 4 stars out of 5
by Chris - Posted on 24 March 2023
I'm lucky enough not to see a GP regularly, but having read about the chronic state of the NHS, I was slightly dreading having to book to see a doctor. I was actually pretty impressed - the online booking system was efficient and I was surprised to be able to see a doctor in less than a week of booking. There was a small amount of waiting for the actual appointment, but the building is pretty spacious and there's good outside space. They also tell you when you arrive (on screen) how late the GP is going to be, so you can go for a walk or whatever. The GP I saw was very polite, a good listener, was expert and didn't rush me. To me the whole process seemed efficient and I was pleasantly surprised.
Visited March 2023
Suttons Wharf Health Centre has not yet replied.
-
Review titled Worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2023
You are told to call, or log a e consult form from the website. however e-consult is full by 8.01am when it's open from 8am. you call and are told no appointments available for the day, it really frustrating and the reception staff ask to many details about the condition which i am not happy to discuss. if you are given a hub telephone appointment you are than told for the condition you need a face to face appointment, but you can book one, what do you do. staff are rude and don't understand that patient would not call the GP practice unless the were concerned about their health or the health of family members. i have gone to the practice and can't see a single patient waiting to be seen. so why are appointment not available. the practice is getting worse day by day and i would suggest people look for another practice.
Visited February 2023
Suttons Wharf Health Centre has not yet replied.
-
Review titled Always listening
Rated 5 stars out of 5
by Martin - Posted on 13 February 2023
My most recent experience of this GP practice is no different to any other occasion that I have needed to see them for an issue. I have a very embarrassing situation and the GP was kind and professional and listened to my concerns. I am undertaking preliminary tests now and am very grateful for the compassion of this practice.
Visited February 2023
Suttons Wharf Health Centre has not yet replied.
-
Review titled £5.5 million building but no appointments
Rated 1 star out of 5
by Shakira - Posted on 13 May 2022
The practice looks so nice with their £5.5 million building but the service has declined unbelievable low standards and availability of appointments. It used to be like drop in at surgery and book appointment before and was great, then it has changed to call surgery anytime of the day for appointments , then it changed to online between 8am to 9 am to book appointment which is really difficult especially if you are working class and work between 9 to 5 pm or you have children taking them school at that time. now Every day of the week between 8.30 I Try to go online and book appointment but says try tomorrow. It’s so frustrating, lot of things we don’t need doctor appointment , it can be done by nurse or pharmacy prescriber , pharmacy technician. The practice is Extremely poor with the availability of appointments , lack of communication, and the services.
Visited May 2022
Suttons Wharf Health Centre has not yet replied.