Strawberry Hill Medical Centre - Ratings and reviews
Reviews
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Review titled Wonderful Team you all are!
Rated 5 stars out of 5
by Suzanna Adams - Posted on 10 February 2023
I am so thankful for the amazing care my son recently received from Strawberry Hill. My son of 15 had suffered a cough and cold since before Christmas but suddenly two weeks ago things changed and he became very ill. I rang Strawberry Hill in a panic and pleaded for an urgent appointment. Reception were brilliant, they knew things were not good. We were seen very quickly and The Doctor took over. He gave my son a thorough examination taking great amount of time and care. He gave a diagnoses of suspected of pneumonia/chest infection. He wasted no time with urgent further tests at the local hospital. Blood tests, Xray, more appointments and most important Antibiotics meds .. the care was constant. There were two further check up appointments as The Doctor wanted to make absolutely sure there was improvement each time . My son is fully on the mend. Absolutely amazing care and extremely heartwarming.. thank you so much for the most wonderful care to The Doctor involved along with the rest of the Team at Strawberry Hill.
Visited February 2023
Strawberry Hill Medical Centre has not yet replied.
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Review titled Impossible to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2023
I find it unbelievable that they have gotten rid of their eConsult system! I understand that sometimes eConsult can cause practices to become very busy as it is a very easy way to contact your GP but getting rid of this and making everyone call to make an appointment is absurd! I, like a lot of other people, work during practice hours, meaning that it is almost impossible to call and make a routine appointment. Lunchtime is always a busy time on the phones and it is near impossible to get through in my half hour lunch break. I have resorted to upping my medication myself and have been ordering it early; half a month early for the past few months and nobody dealing with prescriptions has even noticed the 'overordering'. This is a very poor practice and I would steer well clear!
Visited January 2023
Strawberry Hill Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Julie cooper - Posted on 09 January 2023
Excellent surgery very caring staff receptionist nurses and doctors we were very apprehensive a year ago go when we have to move to this surgery after reading all the negative reviews I cannot fault this surgery at all I don't struggle to get an appointment everything for us has been excellent keep the good work up Strawberry Hill and thank you
Visited January 2023
Strawberry Hill Medical Centre has not yet replied.
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Review titled Very bad behaviour by lady Dr
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
We had the appointment for our 4 year old girl she cried all night and morning because of tummy pain and leg pain we book GP appointment because for us it was emergency and when we reached there GP saw our daughter in school dress and started screaming that she is in school dress and you are saying it's emergency,within 1 minutes she saw our daughter and she did not listen any other thing because of her behaviour our daughter said her pain is gone but when we reached home she started complaining about the tummy pain again,after that she had very bad fever and again leg & tumny pain,but she doesn't want to go to doctor because of that one doctor behaviour..my question is that where we schedule have to go when we need doctor? and what is emergency in your term ? if your daughter is crying badly ,not active as used to be ,not talking to you ,not playing,not watching TV,not eating having fever and pain,we will go to doctor,if Doc is rude where we should have to go?? Every night I am struggling because she is behaving very weird, crying all the time.
Visited November 2022
Strawberry Hill Medical Centre has not yet replied.
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Review titled Great interactive online system
Rated 5 stars out of 5
by Mike Fereday - Posted on 19 August 2022
I used the “new” online system to give details of a non-urgent issue. My GP emailed me back within 48 hours offering an appointment for the next day. Prior to the online system I would have had to ring reception, wait ages for the phone to be answered and then having been triaged, offered an appointment six weeks hence. I found the system very easy to use and was impressed with the response. I believe this practice is delivering a much improved service to patients.
Visited August 2022
Strawberry Hill Medical Centre has not yet replied.
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Review titled Impeccable Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2022
My husband, daughter and I have used this practice since moving to the area in 2020. Our previous practice was nothing short of dangerous in our opinion. Strawberry Hill are fantastic!! We usually contact them through their e-consult form and always get a very helpful response very quickly. When phoning reception they are quick to pick up and delightfully polite to talk to, but also get the appropriate result to your query. Repeat prescriptions are an absolute breeze with them and we never have to chase. All in all we couldn’t be happier that Strawberry Hill is our local practice.
Visited June 2022
Strawberry Hill Medical Centre has not yet replied.
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Review titled Fast, efficient response
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2022
I've made two enquiries to this practice in the last few months. The first resulted in a phone appointment very quickly and was dealt with brilliantly. The second resulted in me being called for an in person appointment within two days of my enquiry. I'm impressed with the speed and efficiency. The online booking/enquiry system is very straight forward. I would say it's a step up from the old system pre-Covid. I'm a very happy 'customer'.
Visited May 2022
Strawberry Hill Medical Centre has not yet replied.