Stourport Medical Centre - Ratings and reviews
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Hayley Mountford - Posted on 13 March 2024
Best appointment, staff were so friendly reassuring and kind. Put me at ease. Nearly a pleasure Would recommend to anyone
Visited March 2024
Review titled Stourport Medical Centre
Replied on 13 March 2024
Dear Hayley Thank you so much for leaving us such a lovely review. I will share your feedback with the team. Kind regards. Donna Site Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
Relaxed and friendly nurses appointment any questions I asked were answered clearly and reassuring manner
Visited March 2024
Review titled Stourport Medical Centre
Replied on 12 March 2024
Dear Patient, Thank you for taking the time to leave a review- I am pleased you are happy with your nurse appointment. I will share your feedback with staff. Kind regards. Donna Site Manager
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Review titled Kind and understanding.
Rated 5 stars out of 5
by brian murphy - Posted on 20 March 2024
After a nasty fall and a couple of medical issues i was seen quickly by my GP who arranged for some tests that have thankfully reassured me. He was kind and understanding and phoned me to explain the results. I have nothing but praise for all the staff at Stourport Medical Centre. Thankyou and keep up the good work.
Visited March 2024
Review titled Stourport Medical Centre
Replied on 07 April 2024
Dear Brian, Thank you for taking the time to share your experience with the surgery. I'm glad we were able to help and reassure you whilst you have been unwell. I hope you are on the road to recovery. Your feedback has been shared with the team. Kind regards. Donna Site Manager
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Review titled Great service
Rated 5 stars out of 5
by Sarah S - Posted on 27 March 2024
Staff here are friendly, helpful and experienced. At my recent appointment with a nurse, she explained everything and answered my questions; a polite, efficient and professional service.
Visited March 2024
Review titled Stourport Medical Centre
Replied on 07 April 2024
Dear Sarah, Thank you for you review, I'm pleased to read that you have been pleased with the service we provide and that you were happy with your consultation with the nurse. Your feedback will be shared with the team Kind regards. Donna Site Manager
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Review titled Receptionist
Rated 5 stars out of 5
by Mary McNabb - Posted on 05 March 2024
Had a query today about appointments on Patients’ Access The Care Navigator I spoke to was more than helpful, friendly and kind, explaining my query perfectly. It’s great to be able to hold your position in the queue enabling a ring back call to save hanging on. Thank you
Visited March 2024
Review titled Stourport Medical Centre
Replied on 06 March 2024
Dear Mary I'm pleased to hear you have been impressed with our Care Navigators and have made good use of the 'Queue Buster'. I will share your feedback with the team, it really is much appreciated. Kind regards. Donna Site Manager
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Review titled Not the best experience...
Rated 3 stars out of 5
by Anonymous - Posted on 12 March 2024
Arrived at reception and found greeting was rude and abrupt would rather of used self check in. Hardly ever visit doctors but when I have in past never really had an issue, visited for my son today and was made to feel like I made an appointment for no reason and wasting there time for a bit of peace of mind and no care and compassion for us.
Visited March 2024
Review titled Stourport Medical Centre
Replied on 13 March 2024
Dear Patient I am so sorry to read you are not happy with your recent experience in surgery. I would very much like to look into this but am unable to do so without more details. Please do email me with more information so I can address any concerns: donna.davies12@nhs.net Kind regards. Donna Site Manager
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Review titled Great practice
Rated 5 stars out of 5
by Gillian Duffy - Posted on 29 April 2024
I have diabetes and copd and they are the first surgery to support me on my conditions phoning to check I'm OK thankyou so much
Visited March 2024
Review titled Stourport Medical Centre
Replied on 01 May 2024
Dear Gillian, I'm pleased to read you are happy with the care we provide. Thank you for taking the time to leave a review, its much appreciated and I will share with the Team. Kind regards. Donna Site Manager
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Review titled Helpful doctor
Rated 5 stars out of 5
by Emily - Posted on 18 March 2024
I recently relocated to this area and joined the Stourport medical centre, I found all the doctors helpful and felt like they listened to me, all the doctors I saw were brilliant especially the doctor I am seeing at the moment, I felt like she listened to me and was friendly and helpful, I have ongoing health problems and feel like the doctors here care and actually want to help I would recommend seeing any doctor here.
Visited March 2024
Review titled Stourport Medical Centre
Replied on 07 April 2024
Dear Emily, Thank you for taking the time to leave a review for us. I am very pleased to hear you have been happy with your treatment at SMC. I have shared your feedback with staff, it is very much appreciated. Kind regards. Donna Site Manager
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Review titled Woefully incompetent and unconcerned
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
Every single contact with this GP surgery is a battle. A battle to be heard, to be taken seriously, to get an appointment, to have your notes read accurately... The list goes on. I have been talked to as if I was utterly lacking in intelligence by a doctor who had to have me explain 6 times that she was talking about a different medication to the one I was discussing, despite her reading out the notes of my last appointment. I have made numerous complaints that are still unresolved regarding 'Care Navigators' failing to even once read my triage notes correctly or bother to notice the comment that is flagged up on my notes every time they go to book an appointment. I have had 111 calls where out-of-hours GPs have written to my GP with requests / recommendations only to wait a week for that to be followed up, hear nothing, call and then be told I could book in an appointment in three weeks time to discuss something that should already have led to a course of action. I have had GPs and 'Care Navigators' pretend that the reason for the lack of appointments over the next three weeks (despite it being flagged by other departments as a crisis) was due to the fact that they wanted to maintain continuity of care – even though I had already spoken to half a dozen different doctors about the exact same issue numerous times in the month before because they no longer have time for you to see a regular GP the rest of the time. I have had emergency teams request my GP make an urgent appointment only to be told I could see the doctor in two and a half weeks. There are countless more stories like this, particularly since the most recent changes to how appointments can be made now that long-term conditions are not being managed and continuity of care is no longer possible. But the worst part is that the more patient and polite you are, the less noticed, listened to or respected you seem to be. It's as though to ask for help now and seek medical support is to be a nuisance to those working at this surgery. And as though every ailment can simply be treated by a 'wait and see' approach or a 'one size fits all' prescription without even the barest hint of humanity, empathy or understanding.
Visited February 2024
Review titled Stourport Medical Centre
Replied on 04 March 2024
Dear Patient, I am so sorry to read about your dissatisfaction with our service, its really disappointing that you feel so let down. We always offer appointments within a 2 week time frame, so I'm slightly confused as to why you suggest you have had to wait three weeks - unless of course it is for a follow-up call? I can assure you, the team do not 'pretend' if they are asking you to wait to speak to a specific GP, it is usually in the best interest of a patient. I would really like to investigate your concerns further, so please do contact me with your details so I can address your concerns. Kind regards. Donna Site Manager
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Appointment was perfect on time 1.30pm appointment went in to see nurse at 1.30pm.I was greeted with polite and cheerful manor.100percent professional and respectful the resuscitation was greatly appreciated
Visited January 2024
Review titled Stourport Medical Centre
Replied on 04 March 2024
Dear Patient, Thank you for taking the time to leave us a review, its much appreciated and will be shared with staff. Kind regards. Donna Site Manager