Stockbridge Surgery - Ratings and reviews
Reviews
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Review titled Poor Response
Rated 1 star out of 5
by david pepperell - Posted on 18 July 2022
I am well aware of the pressures on the NHS at the moment as well as the particular recent local problems but I had a really bad experience this week when I ordered 8 repeat prescriptions on 9 Jul. They had not arrived in my local store by 15th when I ran out of most of the items, and I checked online which indicated they had been dealt with on 11th. I was unable to return to the store until 18 Jul when they had still not arrived (and I had been without my daily medication for 4 days) so I drove to the surgery and asked the receptionist. I was handed the bag containing all the missing items, so I asked why they had not been delivered to King's Somborne and why so late. I was told 'I have absolutely no idea' and left hanging. By the time I returned home a quick text advising me they would be delivered was on my phone. I accept that the current situation may cause a delay of a day or two but for over a week, no advice and no explanation is not acceptable. Many patients could result with serious problems without their medication. The very least should be a return to 56 day of holdings to allow more time for restocking if these delays continue any further!
Visited July 2022
Review titled Stockbridge Surgery
Replied on 21 July 2022
Dear Mr Pepperell I am sorry for your recent experience and have spoken with our Dispensary Team about this. I am unsure if you let staff know that you were about to run out of medication when you put in your request? We deliver to the shops 2 or 3 times a week and have always recommended that patients give a full week for shop deliveries. When we are fully staffed we will be able to deliver more quickly but we don't want anyone to be in the position of not having their medication. I am sorry that your medication was not ready when you expected. I hope that you will note an improvement in service as we return to full staffing levels. If you would like to contact me directly please either telephone the surgery or alternatively you can write to me. Many thanks for taking the time to make me aware of your experience. Best Wishes Ann Spooner Practice Manager
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Review titled Great team
Rated 5 stars out of 5
by HollyHock - Posted on 02 June 2022
I came to the doctors to get help for my child who wasn't recovering from an illness as quickly as I'd have expected. I saw a doctor and on this occasion, and I felt heard and understood. I have since been to see the same doctor about a different matter regarding my own physical health and once again, their approach and manner was exceptional. They are empathetic and reactive with a calm style. In addition, whenever I attend the doctors (since having children I seem to be there far more than I ever have been!), the front of house team are always cheerful and interact kindly regardless of their workload. And the other doctors have been great too. I realise that people are often quick to send negative feedback but you all deserve positive feedback too. Thank you for helping me and my family when we need it. We appreciate what you do.
Visited May 2022
Review titled Stockbridge Surgery
Replied on 06 June 2022
Many thanks for taking the time to write this review. I know that the whole team will receive a boost from reading your kind words. Best Wishes Ann Spooner Practice Manager