STANWELL ROAD SURGERY - Ratings and reviews
Reviews
-
Review titled Terrible Experience
Rated 1 star out of 5
by Donna Smith - Posted on 22 March 2024
I was told to go to pharmacy on Wednesday as I have a uti. I was prescribed medication for 3 days and feeling worse. Called the drs and the receptionist called me back to say that the dr said to go to a&e….. unbelievable wouldn’t even talk to me over the phone
Visited March 2024
Review titled STANWELL ROAD SURGERY
Replied on 27 March 2024
Dear patient We are sorry to hear you have been left unhappy with our service. We would like to hear more on what happened. Please call the surgery to speak to me so we can look into this matter further. Kind regards Sam Grantham Assistant Practice Manager
-
Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
Received a text from surgery requesting to call to make an appointment following recommendation from ent consultant. Appointment made and the gp asked why are you here and had to show text. Treated absolutely appalling. I had a stroke years ago which was only diagnosed in 2019 as no one took me seriously and had to insist to be referred to a neurologist. You should not treat anyone this way.
Visited March 2024
Review titled STANWELL ROAD SURGERY
Replied on 27 March 2024
Dear patient We are sorry to hear you have been left unhappy with our service. We would like to hear more on what happened. Please call the surgery to speak to me so we can look into this matter further. Kind regards Sam Grantham Assistant Practice Manager
-
Review titled Terrible
Rated 1 star out of 5
by jade-louise hanson - Posted on 18 December 2023
My partner had to have a blood test on the 9th November at Ashford Hospital. He still hasn't received his results back almost 6 weeks later. I have called on his behalf every week & the answer is 'the doctor hasn't looked at them yet'. Also last week the receptionist told me that my partner had to speak to the doctor regarding his results which caused a bit of a panic. When i called to make him an appointment i was told January which is disgusting when you think it is something bad or to worry about. I then have phoned today to get a same day telephone appointment & i have been told (yet again) that the doctor hasn't even looked at his test. Considering what we were told last week this is just disgusting as myself & my partner have been worrying for a week! Terrible service & we will be moving to a different practice where you can get blood test results back sooner than 6 weeks & also not told incorrect information regarding your health.
Visited December 2023
Review titled STANWELL ROAD SURGERY
Replied on 18 December 2023
Dear Jade i am sorry to hear that you have not experienced the customer service you would expect from us. Please could you call the surgery and ask for me so as i can look into this matter further. Kind regards Sam Assistant Practice Manager
-
Review titled Worse Practice in Area
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2023
This Practice is like a sinking ship, I am sure half the time its running with no doctors there, as you can never see a real-life doctor, and the only ones in my experience when i was lucky enough to get a phone call was either a trainee doctor who had to keep calling me back as he kept saying he needed to ask his colleague or the Pharmacist. I can't remember when I saw or spoke to a doctor there. I have since left this Surgery after the terrible unprofessional service, and I cannot believe the 100% better service I am now getting in my new Doctors Surgery.
Visited September 2023
STANWELL ROAD SURGERY has not yet replied.
-
Review titled Totally unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I needed a blood test ordered by my cardiac consultant. You told me to make an appointment at Ashford hospital as you no longer undertake blood tests. After a struggle online I was given an appointment in five weeks time. This is totally unacceptable.
Visited June 2023
STANWELL ROAD SURGERY has not yet replied.
-
Review titled Reception/ Appointment
Rated 2 stars out of 5
by Paul Benson - Posted on 28 April 2023
Your told to call at 08.00 for appointments, so you do that, i called dead on 08.00 and was on hold for 38 minutes then a message came on saying there are no appointments lest for today. How can this be when you have called at the time you were informed to call.
Visited April 2023
STANWELL ROAD SURGERY has not yet replied.
-
Review titled This practice is slowly getting worse
Rated 2 stars out of 5
by David Bailey - Posted on 10 June 2022
Seems to be slowly getting worse. This is a shame as I have been registered since the mid 1980s. Am not happy with my treatment, particularly by reception. Whilst I appreciate they are sometimes under the cosh they could at least be civil and polite. Sympathise with them but politeness costs nothing. Also, how do you message surgery?Going to your website clicking on message and be told page is switched off whether you are there or not!
Visited June 2022
Review titled STANWELL ROAD SURGERY
Replied on 12 June 2023
Dear patient, we are sorry to hear you are unhappy with our service. I would like to understand in more detail what has happened in order to rectify the issues. Please contact the surgery to speak to me. Kind regards Sam Assistant Practice Manager