Staines Health Group - Ratings and reviews
Reviews
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Review titled Prescription delay
Rated 1 star out of 5
by Arun - Posted on 11 October 2023
I visited the GP for an infection and the GP advised me i will receive the prescription on the same day, I rang the pharmacy on different days to check the status of my prescription and they said it hasn't arrived from GP practise, after a week i rang the GP practise and they said the doctor is junior so she did not send the prescription and they will send later.
Visited October 2023
Staines Health Group has not yet replied.
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Review titled Put phone down on caller
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
Phoned to discuss an appointment, and in the end said I would leave it. Receptionist abruptly said thank you sir and disconnected the call as if I was wasting her time. No patience or empathy. Discourages contacting the doctor so perhaps this is an intentional tactic.
Visited October 2023
Staines Health Group has not yet replied.
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Review titled Professional
Rated 4 stars out of 5
by paulina hulboj - Posted on 08 September 2023
Of course, here's an excellent review for Staines Health Group's receptionist who helped me with a phone call from my inner doctor because the doctor I spoke to earlier in the morning didn't want to assist me and didn't understand me: I would like to sincerely thank the receptionist at Staines Health Group for her incredible assistance and professionalism. This morning, I had a communication issue with one of the doctors I had spoken to earlier, and I was quite concerned. However, this exceptional receptionist, whom I had the opportunity to meet, was not only exceptionally polite but also effectively resolved my problem. When I explained the situation to her, she immediately took action to contact my doctor and arrange a phone call from her. Thanks to her efforts, I was able to obtain the necessary information and continued medical care. What I truly appreciate is her patience and her ability to understand my concerns. The receptionist at Staines Health Group, whom I had the pleasure of meeting, is a real asset to this medical facility. Her dedication to helping patients and her ability to handle challenging situations have made me feel more confident, and I have a greater appreciation for the work of the entire team. I am deeply grateful for this positive interaction, and I hope that other patients will also have the opportunity to experience such an exceptional approach to patient care. Staines Health Group can be truly proud of such exceptional employees, like this receptionist. Thank you once again for your assistance and professionalism. I highly recommend Staines Health Group to anyone seeking medical care with a genuine heart.
Visited September 2023
Review titled Staines Health Group
Replied on 11 September 2023
Dear Miss Hulboj, Thank you for your lovely feedback regarding my team member. I will pass this on. I am happy to hear that you were able to get the reassurance you needed. Many thanks Louise - Practice Manager
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Review titled More staff needed
Rated 2 stars out of 5
by Anonymous - Posted on 25 September 2023
When you see the doctors the service is good, but the bureaucracy involved in getting through is dreadful. There are long queues on the phone for everything including routine queries. If you need an urgent appointment then you must dial exactly at 8am.If you're not quick enough then the appointments run out and you must try again the next day. Tough if you're ringing on a Friday! The practice should sort out it's administration and make it easier to access. When the vast majority of patients have access to the Internet why can't we book online?
Visited September 2023
Staines Health Group has not yet replied.
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Review titled Unfriendly receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 15 June 2023
The doctors and nurses are good, but the receptionists probably need to take a course on customer service. They are constantly grumpy and ignore you the first few minutes before they acknowledge your existence. They make you feel unwelcome and and I don’t think that’s what patients nor family members want to go through when they visit the GP.
Visited June 2023
Staines Health Group has not yet replied.
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Review titled delays
Rated 2 stars out of 5
by barry - Posted on 06 April 2023
everytime without fail there are delays when phoning, i was today number 3 in line,could take ages before someone answers even if number 1 in line, apart from having to listen to all the rubbish from the automated voicewhich considering i'm paying for the call can take 3 min before you get to the options, Ridiculous
Visited April 2023
Staines Health Group has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
This surgery has gone down hill massively. The receptionists are rude, not at all empathetic and would rather send you to A&E than book you an appointment for a minor ailment. They shout confidential patient information out and ask intrusive questions in front of others. I was told to call 111 as they have the ability to book a GP appointment at the surgery, how on earth does this make sense? Waste 111 resources to get an appointment and stay on the line for 45 mins?Whoever is behind this should be ashamed. The reception team are awful. Whilst waiting in line I could see a receptionist roll their eyes and speak rudely to a patient clearly in distress. It needs a massive overhaul. There is no point joining this surgery as you’ll be sent to A&E anyway.
Visited April 2023
Staines Health Group has not yet replied.
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Review titled 50% maybe
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2023
The service varies. Getting seen or called is regularly hard. Recently, I have had slightly better service in some ways. With this surgery you are often referred to A and E, chemists or Livi when they could assist you. Their website is also bad and weekends, forget it. Even though they suggest it, you cannot leave feedback or a message for when they are available.
Visited March 2023
Staines Health Group has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Awful doctors. Never have appointments. I wait three weeks for a phone appointment for a specific time and they call me 15 minutes early. Why do that? Doctor completely useless and prescribes the same medication as before that does not work! Terrible.
Visited February 2023
Staines Health Group has not yet replied.
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Review titled Definite Decline in service
Rated 2 stars out of 5
by Gill - Posted on 23 November 2022
I had an issue with a prescription repeat I needed a day change emailed as no joy with reception staff and sent to the Practice Manager I am awaiting for Surgery and have waited over a week for an answer and I need support with it and no help/support, all I get is the message has been passed on. Since lockdown service and help is awful, Over been with the practice over 37 years and now wonder why I stay. Im now struggling and tomorrow will have to drive to get it whether im well enough to drive as im left with no tablets. I asked the Gp pharmacist that rang me yesterday and she said she can't do it. All I wanted was an unspecified day taken off. It has never been like this before and feel really disappointed. Thanks for 37 years of loyalty. If I didnt need to have so much surgery I would rethink my patient status. Cannot recommend as this is not the 1st like this I have heard. Since lockdown and my Gp off alot it has been really hard to be treated properly
Visited November 2022
Staines Health Group has not yet replied.