St. Margarets Practice - Ratings and reviews
Reviews
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Review titled So rude
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
Not saying that all receptionists are rude, but have witnessed really offhand a patronising manner when I’ve been in waiting room , to people phoning in with queries. Yesterday I personally had such a rude man on the phone, offhand patronising and unkind. Whine someone phones they do so because they have a medical issues and may be vulnerable .You expect to be shown respect of course , but please show your clients some patience and understanding
Visited October 2023
Review titled St. Margarets Practice
Replied on 23 October 2023
Dear Patient, I am the Practice Manager and I'm sorry to hear that you have not had a good experience when contacting the Practice. If you would please call the practice and ask to speak to me. I would be happy to look into this for you, as all of the telephone conversations are recorded. Our reception staff do have regular meetings/training on customer service and therefore if there is a training need with a particular receptionist then this needs looking into, however to do this I require more information. Kind Regards Lisa Anderson
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Review titled Waiting for 3 weeks to register as pregnant
Rated 1 star out of 5
by Sarah L Watterson - Posted on 30 May 2023
Have tried: Via email, phone call and their patches website that doesn't work. To register as a high-risk pregnancy. Zero response. Abysmal!
Visited May 2023
St. Margarets Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jamie Griffin - Posted on 28 April 2023
The staff are very helpful and there are often appointments available on the same day, particularly for my young children
Visited April 2023
Review titled St. Margarets Practice
Replied on 14 November 2023
Dear Jamie, Thankyou for your very positive feedback. Its lovely to hear how happy you are with the service that we offer. Thankyou for taking the time to do this. We discuss feedback regularly at team meetings, so all of the staff will hear this. Kind Regards Lisa Anderson Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
So professional, quick and friendly practice with notorious experience and kindness in an atmosphere of high human consideration. Many thanks to all staff
Visited January 2023
Review titled St. Margarets Practice
Replied on 19 January 2023
Thank you so much for your kind words and review. It is much appreciated. We are trying very hard to help as many patients as possible during unprecedented pressures on not just us but the whole health system.
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Review titled Shambles
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2022
Had an appointment for a covid jab and a flu jab at the same time but when I arrived was told that I could only have the flu jab as forms had not been filled out Absolute waste of an afternoon off and impossible to sort with the receptionists as all too busy gossiping and laughing loudly which helped make a long queue form Completely given up attempting to get a Doctors appointment recently as impossible to get one within a month
Visited October 2022
Review titled St. Margarets Practice
Replied on 19 January 2023
Our apologies for any inconvenience you suffered during this busy time. We offer even more appointments per patient now than ever before. If you have an urgent problem please call between 8am and Midday for a GP call back - who can then call you in the sane day for review if required. The routine wait for appointments has been longer due to unprecedented demands.