St Clements Partnership - Ratings and reviews
Reviews
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Review titled Always Evolving
Rated 5 stars out of 5
by Tracy Brown - Posted on 22 January 2024
I wanted to provide some positive feedback for this ever evolving practice and the many varied services that they provide. Times and technology constantly changes and keeping up can seem daunting but there are so many options for those who are happy to get on board with this that in turn frees up time to assist those that are unable to apply these self help methods. Very happy to be a part of this surgery for so many years and with the new premises well underway, things can only get better.
Visited January 2024
Review titled St Clements Partnership
Replied on 13 February 2024
Dear Tracy, Thank you for your positive feedback, regarding our ever evolving practice with technology & process changes. We are very happy to have you as a patient at St Clements. Equally, we are also very keen to move into our new premises later this year. Kind regards, Fay Johnson, Practice Manager
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Review titled Thank you for all your support recently with Mum
Rated 5 stars out of 5
by Maria - Posted on 03 November 2023
Once again all staff at St Clement's, particularly the medical staff, have made caring for an elderly relative much easier by being kind, responsive, advising and discussing the best course of treatment. With this consistent proactive support it has helped keep Mum where she wants to be - in her own home. Many thanks from all our family.
Visited October 2023
Review titled St Clements Partnership
Replied on 06 November 2023
Dear Maria, Thank you for lovely comments & thanks. I will pass them onto the St Clements Team. Kind regards, Fay Johnson Practice Manager
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Review titled Weak Admin.
Rated 2 stars out of 5
by John Andrew Blagrove - Posted on 09 August 2023
I live in Bath and have nothing to do with this practice. Nonetheless, they left a message for someone I don't know on my answering machine! Close to a breach of patient confidentiality, I would have thought! How they managed to confuse a number starting 01962.. with one starting 01225... is a surprise! As the message sounded urgent, I tried to ring the practice straight away but after negotiating the menu. the sub-menu and the sub-sub menu I was told I was caller number seven in the queue and gave up. I found that they have a "contact us" section on their website so I did. It took me about 20 minutes to complete the form and I had to be inventive about some of the information as I didn't know who this person was, let alone their date of birth, mobile phone number etc. The text I got back (so they can't say they never received the contact form) said I'd be contacted in two working days. These have long passed. Did I get an acknowledgement? No. Did anyone apologise? No. Did anyone think of thanking me for the effort? Apparently not! I leave it to the reader to make up their own mind about this.
Visited August 2023
Review titled St Clements Partnership
Replied on 10 August 2023
Dear John, Thank you for comments regarding your recent experience, and for trying to contact us with the details. Please accept my sincere apologies for all the inconvenience caused, and that we have not contacted you in the allotted time. I will review our processes & communication methods & reply to you shortly. Kind regards, Fay Johnson, Practice Manager, St Clements Surgery
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Review titled Great support from medical team and office staff
Rated 5 stars out of 5
by Maria M - Posted on 20 July 2023
Today I needed to know what else I could do to help manage my elderly mother's condition. The on line system is really good to communicate with the practice. It also helps to have medical and office staff who are supportive to carers/relatives - it makes things a lot easier and I have always felt well supported. I received a text response within hours with a different prescription for my mum. It is a real bonus to have a paramedic linked to the surgery. As well as the nursing team (as I had to contact them a few weeks ago about another issue for mum). Thank you all as always.
Visited July 2023
Review titled St Clements Partnership
Replied on 21 July 2023
Dear Maria, Thank you for your lovely feedback, I will pass it on to the St Clements team. Best wishes Fay Johnson, Practice Manager
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Review titled Helpful & Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
A huge thank you to the Medical Records Team for being proactive and effective, ensuring that details were reviewed for clarification with corrective actions applied quickly for completion. Your follow up and communications were greatly appreciated.
Visited June 2023
Review titled St Clements Partnership
Replied on 19 June 2023
Thank you for your positive feedback, I will pass your thanks onto my medical records team. Fay Johnson, Practice Manager
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Review titled Excellent consultation
Rated 4 stars out of 5
by Jenny Stables - Posted on 04 March 2023
I made an appointment to discuss an issue that had been worrying me for some time, relating to a misunderstanding about the hormone cream that I had been prescribed for 16 years. The locum I saw listened, appreciated my concern and was able to reassure me through her detailed explanations. I really appreciated her attitude and the time she took.
Visited February 2023
Review titled St Clements Partnership
Replied on 23 March 2023
Thank you for review, I will let the GP locum know your positive feedback. Fay Johnson, Practice Manager
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Review titled Excellent care in difficult times.
Rated 5 stars out of 5
by Dr Mark Porter - Posted on 21 December 2022
As a fellow GP I wanted to thank your team - from Reception to the GP - for the way they looked after my grandson and daughter yesterday. And for following them up, unprompted, with a telephone call today. I am impressed. And grateful. Thank you
Visited December 2022
St Clements Partnership has not yet replied.
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Review titled You listened and responded - thank you
Rated 4 stars out of 5
by Vicky - Posted on 07 December 2022
Im writing on behalf of and with consent from my neighbour an elderly patient at St Clements. She and I can't thank the surgery and staff involved enough for the speed and amazing care she received today following an initial phonecall first thing this morning. The urgent community care practitioner who attend was thorough and reassuring and set the ball rolling for urgent medication and continued follow up care. Thank you. This is just a fantastic example of the wonderful NHS at its best.
Visited December 2022
Review titled St Clements Partnership
Replied on 09 December 2022
Thank you very much for your all your comments & positive feedback. I will pass your comments onto the team. Fay Johnson, Practice Manager
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
The whole team at St Clements practice are dedicated and caring. Respecting patients and having great collaborations with nursing homes staff. I would like to thank all of them for their continuing dedication and support. You can always find someone to offer great advice for any issue you may have.
Visited August 2022
St Clements Partnership has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Miranda Passey - Posted on 05 April 2022
Today I saw a young Greek lady doctor who was excellent and thorough kind and skilful in dealing with my persistent problem. For the previous 3 weeks I had had telephone consultation only. It was a great help to be treated so professionally and thoroughly. Thankyou
Visited April 2022
St Clements Partnership has not yet replied.