Southgate - Ratings and reviews
Reviews
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Review titled Caring Practice
Rated 5 stars out of 5
by Benedict Burke - Posted on 28 March 2024
I have today seen my doctor about a respiratory issue. This is the third time she has seen me over a few short weeks. Excellent access and follow up. I have been a patient at this practice for over 40 years. They are a collection of doctors who care deeply. They are very well supported by a first class administrative team. It may be a little dated as a venue but this is not important to me !!
Visited March 2024
Southgate has not yet replied.
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Review titled Good family practice
Rated 5 stars out of 5
by Steve Pointer - Posted on 07 March 2024
Friendly & professional meeting. Dr took her time & investigated my issues thoroughly. Excellent advice too. Steve
Visited March 2024
Review titled Southgate
Replied on 07 March 2024
Dear Steve Thank you for such a positive comment regarding one of our Gps. We are delighted that you feel she was able to give you excellent medical care. This will be shared with the team in our next Gp clinical meeting. Kind regards Practice Manager Southgate Surgery
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Review titled Good practice
Rated 5 stars out of 5
by Manjit Deo - Posted on 04 January 2024
Always have had a compassionate response from members of this practice. Queries are handled satisfactorily at the reception and consultations allow time to raise health issues, and concerns the patient has. A very good practice
Visited January 2024
Review titled Southgate
Replied on 08 January 2024
Dear Manjit, Thank you for sharing your positive experience, this will be discussed in our next staff meeting. It is most welcomed. Kind regards Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
I have been registered with this practice since 1970 and have always been treated with respect and professionalism. The GPs at the practice always give you the attention you require with care and in a supportive and positive manner
Visited December 2023
Review titled Southgate
Replied on 11 December 2023
Dear Patient, Thank you for sharing this positive comment regarding our hard working Gps. This is very much appreciated that you took the time to write a positive comment re compliment this will be shared amongst all the staff. We aim to continue to provide you with a good service. Happy & Healthy Christmas to you & your family. Kind Regards Practice manager & all the staff at Southgate surgery.
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Review titled Good experience
Rated 5 stars out of 5
by Roger Awad - Posted on 13 December 2023
Booked an appointment in the morning and i was scene in the afternoon. and the doctor that saw me was very helpful and took her time to arrange for a hospital appointment for the following day Many thanks
Visited December 2023
Review titled Southgate
Replied on 14 December 2023
Dear Mr Awad, Thank you so much for sharing such a positive experience. This will be shared with our Doctors especially the relevant Doctor which you saw on that day. Such a lovely comment this will really boost staff morale in such a busy surgery. We are delighted that our Gp provided 5 star service. Kind regards Practice Manager
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Review titled No notifications but great sevice
Rated 3 stars out of 5
by Andy H - Posted on 14 December 2023
Went in to find out why the surgery never contacts me to notify that vaccines ( e.g. Pneumonia/ shingles) are due. Pleased to say the nurse was free and had then done on the spot.
Visited December 2023
Southgate has not yet replied.
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Review titled Urgent prescription not signed off for collection
Rated 2 stars out of 5
by LINDA GRINDALL - Posted on 23 May 2023
My blood pressure tablets were not signed off by the GP due to it being a bank holiday and the secretary unable to open all her emails in her working day. This resulted in me running out of my blood pressure medication. After visiting my local pharmacists several times she gave me some tablets till the GP had authorised my prescription.
Visited May 2023
Review titled Southgate
Replied on 01 June 2023
Dear Linda, We are sorry to hear the difficulties you had to get a prescription. I have looked at your records & can see originally your pharmacy had requested in April which the records show this was to early. We then had the Bank holiday 8/5/23 a further request came into the surgery via email from your pharmacy , clearly you were effected by the huge demand of prescription requests from local pharmacy's as we had many duplications, which is a waste of workforce time as we can not issue earlier then they are required. But staff still have to go through to check records before sending over to relevant Gp to issue. Please accept our apologies for the delay caused. Kind Regards Jane Hollingsworth Practice Manager Please accept our apologies
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Review titled Wonderful pharmacist
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2023
Had an appointment with the pharmacist. She was very helpful, and with a really wonderful way ability to put one at ones ease. Thank you.
Visited May 2023
Review titled Southgate
Replied on 01 June 2023
Dear Patient, Thank you for your positive feedback, this will be passed to the relevant team. We appreciate knowing that we have met your expectations on this occasion. Kind Regards Jane Hollingsworth Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2023
All the staff are kind and they try to help. The doctors are really caring and they fallowing up the patient problem. If you need an urgent appointment usually you can get one in the same day. I am overall happy with their service the only problem is the website that I don’t find it user-friendly and you can not apply for any requests out of the working time on website.
Visited April 2023
Review titled Southgate
Replied on 01 June 2023
Dear Patient Thank you for taking the time to provide this feedback. This will be discussed with the team. If you can be more specific about what you find un-friendly with the surgery website then please write into the practice & mark for my attention as I would be very happy to take it forward to our supplier. It is not safe for the practice to open the website outside of core hours as we would not meet the deadline turn around to our patients. We hope you can understand our reasons. Kind Regards Practice Manager
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Review titled Practically not existent Service
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
My family have been registered with the practice for 25+ years and I have always been really happy with them although the receptionists have sometimes been very brusque and intrusive. Since Covid this has all changed, to get through on the phone is extremely difficult and it is impossible to get a face to face appointment with a doctor.
Visited January 2023
Review titled Southgate
Replied on 25 January 2023
Dear Patient, Thank you for your feedback , as you are anonymous, we are unable to get in touch with you to discuss this feedback. We have been seeing patients face to face, all our patients are able to to request at time of booking appointments a face to face appointment with the Gp, pharmacist,Nurses, Healthcare assistant. Please get in touch to discuss this further, I would be happy to speak with you. Best time to contact me would be between 2pm & 4pm. Kind regards Practice Manager