Sorrel Bank Medical Practice - Ratings and reviews
Reviews
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Review titled Good General Practice but could be excellent
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
My experience with the practice has varied over time. I do often get to see the same Dr and nurse which gives me confidence in knowing they understand the history of my visits. Very friendly Drs and nurses always have time to listen. The staff on reception are good but often limited to with the information they can give especially if full notes haven't been left by the GP or nurse so they hey understand why I need another blood test or clarify test results. I've had a few occasions where an appointment has been advised as booked but I turn up on the day and it wasn't. However, on the whole a very good practice also, loving the enthusiasm of the person with short bleach blond hair at reception, really lifted the mood of the place. On the whole would highly recommend this practice given previous experience of another practice in the area.
Visited March 2024
Sorrel Bank Medical Practice has not yet replied.
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Review titled Downhill
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
I’ve been a patient here all my life but will look elsewhere for a care provider. I haven’t visited the doctors for over 4 years and attended today with an issue that is preventing me from my day to day activities and was told to ‘deal with it’ despite the nhs website indicating the issue has an array of treatments available. The doctors have 0 compassion or interest in patient care. If you’re looking for a GP look elsewhere.
Visited February 2024
Sorrel Bank Medical Practice has not yet replied.
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
I don't know why the doctors are being paid they don't do anything apart from sitting in their office.
Visited December 2023
Sorrel Bank Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Kerry salmon - Posted on 25 October 2023
From the reception staff to GPs the service is amazing, the staff are very friendly , understanding and patient , never have an issue when calling how professional the staff are I find find them really patient , surgery is very clean too , credit to the NHS , more GP surgeries should use this one as an example
Visited October 2023
Sorrel Bank Medical Practice has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
I was recently in need of a GP appointment that had become pretty urgent, the reception member took some details about what the appointment was for and how long I had had the issue. The message was passed to the GP and I was contacted for an appointment on the same day. I had a non urgent issue that I made an appointment for while in the surgery and the wait for this was a week and a half, which I don't think is too bad at all, with all things considering. The staff took the time to listen and help, I know that I am not the only patient they have, but they made me feel like I was.
Visited July 2023
Sorrel Bank Medical Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2023
Every time you ring to make an appointment you have to listen to an automated recording over a minute long and the phone then rings for ages before anyone answers and then you can’t get an appointment, sometimes you can wait up to a month to see a Dr. The last time time I spoke with a Dr I wasn’t told it was a student and I feel that should have been made known to me before my appointment. The reception staff are often rude and unhelpful and can’t seem to get you off the phone quick enough. You never see the same Dr twice so you never build a relationship and if you request to see a particular Dr the waiting time is weeks. The website says they are taking on new patients but I’m not sure how because they clearly don’t have the capacity to see the patients they already have and when you do manage to get an appointment, whoever seems to be in the waiting room also complains about not being seen on time and how they have also waited weeks to get the appointment, it’s just an awful practise and I am currently in the process of looking around and finding another Drs because Sorrel Bank is a joke and it’s getting worse.
Visited June 2023
Sorrel Bank Medical Practice has not yet replied.
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Review titled Super practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
Receptionist was very helpful and helped me with all my enquiries. The surgery dealt with my problems and was happy with their service
Visited March 2023
Sorrel Bank Medical Practice has not yet replied.
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Review titled Consistent Quality of Service
Rated 5 stars out of 5
by Steve Protano - Posted on 23 November 2022
I have been with this same Practice for over 35 years. The Customer-facing (Reception) staff have always been polite, courteous and receptive to my enquiries and appointments requests. I am equally aware of the efficiency of the Back-Office Staff, with whom I have dealt with. In particular the Practice Manager who has always been open to feedback. Not forgetting the GPs either, who are equally receptive to Patient’ needs. Even when GPs may come and go there appears to be an ethos, standards and professionalism that permeates and remains in the Practice. And I would say that these latter comments would also apply to the often underrated and sometimes overlooked Admin Staff, too. Finally the Practice Nurses and Ancillary Staff should not be forgotten too. Working hand-in-glove with the GPs they are just as approachable as everyone else. Excepting for the GPs - who merit use of their surname as a sign of respect- virtually everyone else are known on a first-name basis. Making this an approachable and friendly - but still professional- Practice.
Visited November 2022
Sorrel Bank Medical Practice has not yet replied.
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Review titled Lack of information
Rated 2 stars out of 5
by Anonymous - Posted on 05 July 2022
Difficult to get appointments on the phone and face to face. No follow up on notes, I had to ring the surgery to chase up referrals which hadn't been made. When I rang to speak to a doctor to understand more about the diagnosis I found her unhelpful and felt like I was wasting her time.
Visited June 2022
Sorrel Bank Medical Practice has not yet replied.