Solent GP Surgery - Ratings and reviews
Reviews
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
I think this is the worst gp practice I’ve ever been to. I made several e-consult forms online regarding my back problems to ask for an x-ray or another type of screening for my spine and I’ve been refused through text messages from solent gp saying that x-rays are not part of the normal process with back pain. They keep sending me to physio but they don’t understand 2 simple facts: 1- the pain it is going down only legs 2- when I lay down I can’t move my legs anymore for quite a long time
Visited April 2024
Solent GP Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Paulina - Posted on 14 April 2024
I would like to express my gratitude for the support I have received from the Nicholstown GP practice. Recently, I have been unwell, and I was initially hesitant about discussing my issue with the GP. However, I eventually decided to reach out and contacted Nicholstown over the phone to schedule an appointment. I want to extend my thanks to both the doctor and the reception staff for their respectful, helpful, and polite demeanor. Throughout the process, I never felt judged or misunderstood. Instead, I felt confident that I could approach my GP with my concerns and that they would listen attentively. As a result, I am gradually recovering, and the support provided by the GP staff has played a crucial role in this process. I am particularly grateful considering the demanding nature of their work and the numerous patients they attend to daily. Once again, thank you for your kindness, empathy, and care. Your support has meant a great deal to me.
Visited March 2024
Solent GP Surgery has not yet replied.
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Review titled Great doctors, poor reception staff
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
The automated check-in desk wasn’t working so was made to wait for >10mins (just so I could check-in) while the receptionist did some typing. At this point the “busy” receptionist came out to rudely tell off my incredibly bored 2 year old for making too much noise. The Doctor was excellent though; lovely, friendly and polite!
Visited June 2023
Solent GP Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Christopher squibb - Posted on 01 June 2023
I had to call my surgery because my pharmacy had a sign up saying that they are closed until the 9 and I run out off all my tablets and I was worried that I wouldn't have any the reception was quickly on the case and sent an email to there people who sorted it out for me and I will be able to pick up my medications tomorrow without any problems thank you so much everyone on a quick outcome it only took about 3/4 minutes from start to finish
Visited June 2023
Solent GP Surgery has not yet replied.
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Review titled Another Piece Of Hell
Rated 1 star out of 5
by Lottie - Posted on 06 December 2022
When did this surgery become filled by Locums and 'new' doctors? Asked for a telephone appointment with a doctor who has been with this surgery for years only to be told that she was off and nobody knew when she was due back! I didn't want to speak with a Locum who knows nothing about my medical history or even what is going on right now. I also didn't realise that the receptionists were all medically trained. I was asked what the problem was but my answer obviously never fed the curiosity so a bit more digging was done. I ended the 'conversation' saying I'd call back when hopefully the doctor would be back. I phoned at 8am and was 18 in the queue, amazing! Big improvements are needed with all elements of this surgery to make it the kind of Doctors Surgery it used to be.
Visited December 2022
Solent GP Surgery has not yet replied.
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Review titled Sick of this surgery and will be leaving!
Rated 1 star out of 5
by Frustrated patient - Posted on 12 August 2022
Haven’t had a face to face appointment with a doctor in over two years. Constantly being sent to Nicholstown which isn’t in catchment. When I finally get a call back from a doctor they don’t know me or my conditions and often haven’t read my notes. I am just a number on a page to them and it is very clear. I have several health conditions but feel the surgery is not the place to go for help! It takes two weeks to get a call back after an E consult. Been at the surgery for over two years and at first it was a lovely surgery but since Covid it has gone to the dogs! I will be registering elsewhere asap. This surgery has really let the NHS down.
Visited August 2022
Solent GP Surgery has not yet replied.
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Review titled Poor admin
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2022
I was booked in for a health check today but when I arrived was told that it had been cancelled. Apparently because it involved taking blood for a test it needed to be done before 3pm - something they should have known before I was booked in for 5:15pm. The appointment was made nearly two weeks in advance so there was plenty of time to realise this and let me know to make a new appointment in good time and save me a wasted trip. As a consequence I have now have lost confidence in this practice and will be looking to go elsewhere in future.
Visited May 2022
Solent GP Surgery has not yet replied.