Shirley Medical Centre - Ratings and reviews
Reviews
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Review titled Doctor that cares and prompt action taken
Rated 5 stars out of 5
by Surj - Posted on 25 March 2024
It’s been a scary path with my daughter. Seriously effected with some sort virus extremely bloatly sore danger , with temperatures so high.,what’s going on with a vulnerable young lady …she was sore swollen all over most of all scared unaware what’s going her eyes so swollen. Very scared of Ambulances hospitals ,she has no capacity to understand what’s going on. She is totally in fear. Dr has literally been calm and supporting understanding that my child as an individual special needs,Fast efficiencies response decision taken . Thank-you for urgent support and putting my child’s emergencies ahead and dealing with all fast efficiencies and understanding us as a family , Thankyou Dr Most importantly it’s important to understand venerables and those with Special needs ,,, Dr certainly did supportive . Best surgery I must say with a lovely Receptionist who I spoke to gave me Empathy and knew how I’m feeling and Also was caring .
Visited March 2024
Shirley Medical Centre has not yet replied.
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Review titled Caring medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2023
I want to express my heartfelt gratitude to the whole team at Shirley Medical Centre for the exceptional care they've provided me. It never ceases to amaze me how they go the extra mile by personally following up with phone calls, even when my blood results come back normal. The teamwork between both doctors is evident, and it's reassuring to know that my health is their top priority. The seamless continuity of care and their thoughtful referrals to appropriate services have made a significant difference. I also want to acknowledge the outstanding care I've received from Croydon University Hospital. A special shout-out to the reception team, whose tireless efforts to secure appointments have not gone unnoticed. Having doctors and a reception team that genuinely care about my well-being is something I'm truly grateful for. The communication about scan results and the clear explanation of the next steps by my doctor is invaluable. I feel fortunate that my family and I are registered at this surgery, and I want to extend a big thank you to everyone involved. This, to me, is the epitome of an excellent NHS GP practice.
Visited December 2023
Shirley Medical Centre has not yet replied.
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Review titled A helpful and understanding surgery
Rated 5 stars out of 5
by Sian - Posted on 01 December 2023
Recently my 4 year old has had to up his asthma medication, which included using inhalers at school for the first time. He didn't have a second spacer to use there, so I contacted the surgery and I emailed to request one. I had a text the same day to say that the prescription had been emailed straight to my pharmacy, and I was able to collect it the same evening so my little one could take it to school with him the next day. A personal service, I've never had a 'computer says no' moment here - I would recommend to others.
Visited November 2023
Shirley Medical Centre has not yet replied.
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Review titled Great caring practice
Rated 5 stars out of 5
by J.suri - Posted on 21 September 2023
I have always found the doctors always provide a very caring and professional service. The surgery also very clean and tidy, I would highly recommend the surgery.
Visited September 2023
Shirley Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Ruth Caucutt - Posted on 28 May 2023
Rang surgery at 4pm and was given a face to face appointment for 5.30pm that afternoon. Based on my symptoms and history the GP diagnosed possible angina. He checked BP, oxygen and referred me for rapid assessment and urgent blood tests. Appointment came through for early June. Wonderful care from a great GP and practice. Thank you
Visited May 2023
Review titled Shirley Medical Centre
Replied on 31 May 2023
Dear Ruth, Thank you for taken the time to leave such lovely words about the GP and the surgery. This is very much appreciated, I will ensure to pass your feed back to Dr Bobby Abbot who saw you, and Elyse my receptionist that spoke to you on the phone that afternoon, As they always grateful for feedback. Kind regards Sarah Woodin Practice Manager
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Review titled The practice is outstanding in every way
Rated 5 stars out of 5
by Josephine - Posted on 03 March 2023
The practice is so friendly helpful and resourceful. Nothing is ever too much trouble I have never had problems getting an appointment and when I see any clinical staff they are all amazing . The drs are so caring and excellent at diagnosing symptoms taking time and listening. The reception staff are calm friendly even when I hear patients be frustrated at them . The clinic is clean and tidy and organised. I just had to congratulate everyone because all I hear about other practices is bad negative reports. Credit where credits due
Visited March 2023
Review titled Shirley Medical Centre
Replied on 05 March 2023
Dear Josphine, Thank you for your Kind words, It is really appreciated in boosting moral. The GPs work tirelessly to support our patients and the reception team try to make a welcoming atmosphere to make you feel at ease. I will endeavour to feedback to both clinical staff and reception staff in our next meeting. Kind regards and thank you again Mrs Sarah Woodin Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by ROGER BUCKLER - Posted on 01 March 2023
All Doctors and staff are very helpful and our family are very fortunate to have such a great practice in our area.
Visited February 2023
Review titled Shirley Medical Centre
Replied on 01 March 2023
Dear Mr Buckler - thank you so much for your kind comments. We do work hard as a practice to provide the best service we can to our population, and you comments go a long way. Thanks Dr Abbot
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Review titled Fantastic caring service
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
My son was seen for his preschool booster at the surgery. We were seen promptly, the nurse who saw us was friendly and caring, she was prepared and made sure that my son felt minimal pain during his injections by distracting him and going the extra mile to comfort him and provide aftercare info too.
Visited January 2023
Review titled Shirley Medical Centre
Replied on 25 February 2023
Dear Patient, Thank you for your feedback, I am so glad that you found the experience with the nursing team a positive one. I will pass your kind words on to the team, they do try to make immunisation as seamless as possible, as it can be stressful for both child and parent or carer. Kind Regards Sarah Woodin, Practice Manager.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
I find it so unbelievable that you can never get through and book an appointment at Shirley medical centre. The receptionist’s are rude and I don’t want to tell them my medical condition. I feel this is very frustrating that we can’t get to see a doctor when we need one. I am sick of it and it must change soon.
Visited November 2022
Review titled Shirley Medical Centre
Replied on 25 February 2023
Dear Patient, Thank you for your feedback. My name is Sarah I am the Practice Manager, I am sorry that you feel the reception frustrated with the surgery. We ask for a brief reason to ensure patients are booked with the appropriate clinical member of staff. If you would like to discuss this matter further please email me directly Sarah.woodin@nhs.net. So I can look in to rectifying the issues you have raised. Kind regards Sarah Woodin Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Michael Hough - Posted on 26 September 2022
My wife became dizzy and could not see properly the doctor saw us the same morning we called and called the afternoon as she had made an appointment at Croydon hospital with an eye specialist We were abroad and our GP contacted us there when we had a problem great practice
Visited September 2022
Review titled Shirley Medical Centre
Replied on 25 February 2023
Dear Michael Hough, Thank you for your kind kind words. I am Sorry to Hear that Mrs Hough has been unwell, I am glad to hear that she was given the appropriate treat. I hope Mrs Hough is fully recovered and I will pass your feedback on to the doctor that you spoke to. Best wishes Sarah Woodin Practice Manager