Shipston Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
I booked an appointment for my mother, who avoids Doctors’ surgeries at all costs (due the ‘perception’ of not getting an appointment and White Coat Syndrome). She received a call the same day and a face-to-face appointment with a lovely empathic GP and had a fantastic overall experience. She felt listened to and was happy with the outcome and patient plan. The reception staff and pharmacist were also very friendly and professional. She came home much brighter and well informed. Thank you all!
Visited April 2024
Review titled Shipston Medical Centre
Replied on 04 April 2024
Dear Anonymous, Thank you for such a great review. We are pleased that your mother got the care and attention she needed, and that the new appointment system we have developed is working as it should. I will share your feedback with our team. Best wishes Rachel Vial Practice Manager
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Review titled great service
Rated 4 stars out of 5
by BarbaraEdwards - Posted on 15 March 2024
completed on line consultation twice seen by a GP on both occasions patient to doctor good felt listening to
Visited March 2024
Review titled Shipston Medical Centre
Replied on 15 March 2024
Dear Mrs Edwards, Thank you so much for taking the time to leave a review. Our whole team have worked really hard to improve our accessibility for patients, and it is wonderful to hear the positive feedback about the new system from yourself and others who use the service. I will make sure your feedback is shared with our team. Thank you also for completing the form online, we really appreciate it when patients who can use the online form do enabling our receptionists to help those without online access. With best wishes Rachel Vial, Practice Manager
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Review titled Great surgery
Rated 5 stars out of 5
by Wendy Lee - Posted on 21 December 2023
I have always found the receptionists to be really helpful. If I ask to speak to a doctor I find the e consult form really good and I always get a call/message back. Thank you.
Visited December 2023
Review titled Shipston Medical Centre
Replied on 22 December 2023
Dear Mrs Lee, Thank you so much for taking the time to leave a positive review. We are pleased that we are able to offer you a good service as we aim to do so for all of our patients. It is also lovely to have great feedback to pass on to our team. Many thanks Rachel Vial Practice Manager
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Review titled Great GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
At a time when GP’s are under immense pressure i have always found staff at Shipston Medical Centre to be responsive and helpful. Even if completing an online referal response is quick and the support is there. I feel lucky to have such a great practice. Thank you!
Visited December 2023
Review titled Shipston Medical Centre
Replied on 22 December 2023
Dear Patient, Thank you so much for your lovely review, which we greatly appreciate. We are very pleased to be able to offer a good service to yourself and others. I am particularly happy to hear you have found the service responsive and supportive. Best wishes Rachel Vial Practice Manager
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Review titled Shocking surgery
Rated 1 star out of 5
by Charlotte Coates - Posted on 07 December 2023
It's near impossible to get an in person appointment promptly or to speak to anyone over the phone, even for a sick infant. The response is call 111 as they're full for the day. I just hope I can transfer to the replacement hospital surgery when it opens.
Visited December 2023
Review titled Shipston Medical Centre
Replied on 12 December 2023
Dear Mrs Coates, We are sorry that our same day clinical capacity was full at the time you accessed our service. We are working to implement a total triage model in early 2024. This will enable those who need a same day appointment to access one. I am always willing to speak with patients who have concerns and we regularly meet with our Patient Participation Group who work with us to develop and improve services. Thank you for your feedback which helps us with this. Best wishes, Rachel Vial, Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2023
Everyone is kind and caring from reception staff, dispensary, admin to clinical staff. We are very lucky to have them
Visited December 2023
Review titled Shipston Medical Centre
Replied on 02 January 2024
Dear Patient, Thank you so much for your review. I am so very pleased you have found our service to be kind and caring, and will share this feedback with the team. Best wishes Rachel Vial, Practice Manager