Sherrington Park Medical Practice - Ratings and reviews
Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
Got up early after being in a&e all night, tried calling at 8am and phone lines are off, tried again and get message saying call can not be completed, tried constantly but same issue, tried a different number incase it was my phone but that call connected, very poor service..
Visited April 2024
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear patient, thank you for your feedback. We are very sorry for any inconvenience caused, due to an unprecedented amount of calls we received this morning our phone lines were at full capacity from 8am. Our reception team worked hard to clear the call queue as quickly as possible. If you would like to discuss this any further, please contact the practice manager on 01159858552. Thank you. Anneka - Practice Manager
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Review titled Professional and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2024
My experience at Sherrington has always been positive. My GP is very thorough and understanding. My appointment today was on time. The reception staff welcomed me with a smile
Visited March 2024
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear Patient, Thank you for your kind comments, these have been passed to the GP and Reception Team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Anneka - Practice Manager
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Review titled excellent as always
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
We needed to update our inoculations and the nurse explained what we needed and sorted out our jabs. All very efficient and professional. The surgery and waiting areas are always clean and tidy, the staff helpful and good humoured.
Visited February 2024
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear Patient, Thank you for your kind comments, these have been passed to the Nursing Team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Anneka - Practice Manager
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Review titled Terrible service and delays
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
Can't get an appointment unless you get up at 8am which working nights is not very helpful as then exhausted for my shift. Told prescription would be automatically sent to my pharmacy and to wait til 5pm. It was not sent. 2 hours of my day wasted and now will be late for my night shift. 2 phonecalls to the practice to chase up the prescription being sent and still waiting. If any other practice can take you as a patient move to them
Visited November 2023
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear Patient, Thank you for your feedback. We are very sorry for any inconvenience caused. Our team work hard to process all prescription requests within 48 hours and we were sorry to hear about your experience. Anneka - Practice Manager
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Review titled Very impressive
Rated 5 stars out of 5
by martin elwick - Posted on 05 October 2023
I have been suffering from an acute ear infection,after trying to ignore it for days my wife persuaded me to contact my doctors. I phoned at 8am and had to wait a few minutes for an answer. I explained my symptoms to the receptionist.She was both friendly and understanding. I was given an appointment later the same morning. I saw my GP who was very professional and empathetic. I know the the NHS comes in for a lot of criticism,but it is only right that this two doctors practice receives the recognition it deserves for the first class service it provides to the local community. PS my wife keeps saying “I told you so”my ear infection is resolving and the pain with it after receiving the appropriate treatment.
Visited October 2023
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear Martin, Thank you for your kind comments, these have been passed to the GP and Reception Team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Anneka - Practice Manager
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Review titled Extremely supportive GP
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
I had a recent consultation for a chronic condition that had returned. The GP was incredibly sympathetic to my distress and reassured me that we would work on an action plan with long-term achievable goals. I immediately felt better, and having regular follow-ups with the GP and nursing team, find that my condition is now under control and I needn't have worried so much. Fantastic practice.
Visited May 2023
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear Patient, Thank you for your kind comments, these have been passed to the GPs and Nursing Team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Anneka - Practice Manager
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Review titled Brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
Recently booked an appointment and follow up to get something checked out. Staff were accommodating and friendly at all points of booking this despite pressures. I was very worried when I attended and felt incredibly reassured, and listened to, as well as thorough physical checks. Fantastic GP and I would highly recommend.
Visited March 2023
Review titled Sherrington Park Medical Practice
Replied on 20 April 2023
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Great patient care
Rated 5 stars out of 5
by Ben - Posted on 18 May 2022
The current negative press about not being able to see your GP is not reflective of Sherrington Park Medical Practice and my GP in particular. Her and the team there have provided a great level of care to me and my family and I've never had any issues getting telephone or face to face appointments.
Visited May 2022
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear Ben, Thank you for your kind comments, these have been passed to the GP and the rest of the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Anneka - Practice Manager
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Review titled Exceptional Service
Rated 5 stars out of 5
by Cyan Clarke - Posted on 12 May 2022
Called for an appointment as my husband was not feeling well. We were not yet registered with the practice as we have only recently moved to the area and handed in registration forms this week, the receptionist was extremely helpful and registered my husband immediately and booked a telephone consultation for him. Thank you for the wonderful and efficient service.
Visited May 2022
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear Cyan, Thank you for your kind comments, these have been passed to the Reception Team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Anneka - Practice Manager
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Review titled Nurse appointment
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2022
Saw GP after one call to practice that morning. Offered the choice of a telephone or face to face appointment (both that day). GP wanted me to have blood tests, booked me in with nurse. System was efficient, GP great. Nurse was also calm and confident and inspiring I feel I've had excellent care today at this practice
Visited April 2022
Review titled Sherrington Park Medical Practice
Replied on 22 April 2024
Dear Patient, Thank you for your kind comments, these have been passed to the GP and Nursing teams. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Anneka - Practice Manager