Shepherds Bush Medical Centre - Ratings and reviews
Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Catrin Osborne - Posted on 12 December 2023
The admin team and GP are very unhelpful. It took me months to register and book an appointment just to be given a phone number to call which was incorrect. I have now spent months chasing up the correct phone number.
Visited September 2023
Review titled Shepherds Bush Medical Centre
Replied on 15 April 2024
Dear Catrin, We apologise that you had a poor experience and would like more information to investigate and ensure that our service is much better. Please give us a call on 020 87435153 and ask to speak to the Practice/Assistant Manager. Yours Management Team
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2023
Cannot get an appointment, phone consultation is near impossible and when told a time window it’s always never at the time stated. I know the GP’s are at their wits end, but what about the patients???
Visited September 2023
Shepherds Bush Medical Centre has not yet replied.
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Review titled Bitterly Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
This surgery used to be fantastic and I was a patient for many years. However, since the pandemic nearly all face to face appointments have stopped. You have to have a phone consultation first (if they even ring which sometimes they don’t) and then following that the earliest appointment they could give me was in four weeks time. I explained I am 35 weeks pregnant and shouldn’t have to wait that long for an appointment however this was to no avail. I was told I could have an appointment sooner at a neighboring surgery instead which I agreed to only to discover upon arrival that the appointment was never made. Shambles. I have had to transfer surgery.
Visited November 2022
Shepherds Bush Medical Centre has not yet replied.