Shawbirch Medical Centre - Ratings and reviews
Reviews
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Review titled Bad people skills from front of house
by Anonymous - Posted on 10 April 2024
You could book an appointment via the app for routine appointments. Now that choice has been removed away from patients. For me I have extreme anxiety so calling up to book an appointment is impossible. I had asked the receptionist a week ago when can we book appointments again and she said within a few days. This was nonsense. I had also had some bloods back and on my app it had said “at the very least a phone call.” As it is now life altering, they put me down for a call within a month. Because of the app I had requested an appointment within two weeks and finally got my diagnosis. The issue with this practice isn’t the doctors. In my opinion they go above and beyond. My GP explained to me my new diagnosis in great detail. The issue is the receptionists are overly loud sand not very discrete. They told lies about the app appointment system. Like myself, so many people rely on seeing what dates, times and doctors are free ahead of time. Offering the patient flexibility, freedom and time. It was a quick way to book as opposed to waiting often twenty minutes to book a routine appointment. Hurry up and bring it back please. This is utterly diabolical. Especially to your patients with extreme anxiety, adhd, asd and other disabilities!
Visited April 2024
Review titled Shawbirch Medical Centre
Replied on 16 April 2024
Dear patient, thank you for taking the time to provide feedback on your recent experience at our practice. I am sorry to hear that you have had difficulties in booking an appointment. We take all feedback very seriously and I would be very happy to discuss this in more detail with you. Please contact me on the details below if you wish to discuss this further. Ruth Waldendorf, Practice Manager ruth.waldendorf@nhs.net 01952 641555
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Review titled Excellent practice
Rated 5 stars out of 5
by Ewa Huffer - Posted on 18 April 2024
With my recent sciatica and arthritism flare up I've been seen by the professional on the same day. Both reception and medical staff dealt with my problem in excellent, professional and caring manners. Being in so much pain, while waiting to be seen by the doctor, the receptionist was checking on me every few minutes and making sure I'm comfortable. When called to the doctors room, the care I received was absolutely brilliant. I have been with the same problem recently few times and every single time was the same, not any trouble to help me the best they can. Great surgery with amazing team !
Visited April 2024
Review titled Shawbirch Medical Centre
Replied on 01 May 2024
Dear Ms Huffer, thank you for taking the time to provide such lovely feedback on our practice team, it really is appreciated. I will share your feedback with the whole team via our weekly staff bulletin. Ruth Waldendorf, Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Dawn Gennard - Posted on 13 September 2023
I have been a patient of this practice for around two years. Since joining, I have received amazing care from all the doctors I have seen. They are friendly, courteous, knowledgeable and totally professional. They take time to listen to your concerns and act on them accordingly. Whenever I telephone or visit the practice the reception staff are always very pleasant and extremely helpful. I cannot praise Shawbirch Medical Practice enough, they are a credit to the medical profession and the NHS
Visited September 2023
Review titled Shawbirch Medical Centre
Replied on 03 November 2023
Dear Ms Gennard, I would like to thank you for providing this lovely feedback on the care that you have have received from our practice since you joined 2 years ago. I have shared your comments with the whole practice team via our weekly staff bulletin. Ruth Waldendorf, Practice Manager
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Review titled brillant practice
Rated 5 stars out of 5
by Josephine hope - Posted on 14 October 2023
I came to ask to make a appointment about having a breast scan because of a problem I had. They were brilliant at the desk. I saw a doctor same day got in at the hospital within two weeks they where brilliant also .The treated myself and Husband Have had this Year. From front of desk to the doctors we would have not got better anywhere.
Visited September 2023
Review titled Shawbirch Medical Centre
Replied on 03 November 2023
Dear Ms Hope, thank you for taking the time to provide feedback on your recent experience at our practice, from both the team at the front desk through to the doctors. I have shared this feedback with the whole practice team via our weekly staff bulletin. Ruth Waldendorf, Practice Manager
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Review titled Very bad
Rated 1 star out of 5
by Sir - Posted on 26 March 2024
Messed up a 7 months old prescription about 6 times within the space of two months. Bare in mind these prescriptions are pretty life dependent at this moment in time and then when I said about it they tried to say that it’s an easy mistake for one item and for the other item were hinting I didn’t put the prescription through when I know for a fact I did. No apology from anyone just a defensive conversation on their behalf. Wouldn’t recommended whatsoever. To add to the list. When my son was first born I couldn’t bend my leg rang about it to then be asked by reception if it was important enough to come in and the doctor himself said he wanted to check it wasn’t a blood clot! I’m unsure why it’s raved about it’s a shocking gp practice
Visited March 2023
Review titled Shawbirch Medical Centre
Replied on 15 April 2024
Dear Patient, thank you for your feedback regarding your recent contacts with our practice. I am sorry to hear that you have not had a good experience from our team on these occasions. I would like to assure you that we take all feedback very seriously. If you would like to discuss this with me further, then please contact me on the details below. I can then investigate the matters further, with a view to learning from your experience. Ruth Waldendorf, Practice Manager ruth.waldendorf@nhs.net 01952 641555