Shanti Medical Centre
160 St. Helens Road, Bolton, Lancashire, BL3 3PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good surgery would recommend
Rated 5 stars out of 5
by M Begum - Posted on 31 October 2023
Really good service from the team here from start to finish would definitely recommend to my family and friends
Visited October 2023
Review titled Shanti Medical Centre
Replied on 31 October 2023
Dear Patient, Thank you so much for taking the time to leave this review! I will be sure to pass your review to the rest of the practice staff! Kind Regards Jo Hill Practice Manager Shanti Medical Centre
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Review titled Gets worse every time
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
This practice gets worse every time you contact them. Called for a prescription for asthma emergency inhaler as mine had gone out of date as I was having issues with asthma. Was told to email the request. Days later rang to chase up and no email had been received…… (this happens often yet they receive every time when you do it whilst they are on the phone) was then told I can’t have the medication and would need an appointment which would be in a months time at a different practice as no appointments at that practice. I have had asthma for 30 years and am prescribed my other asthma medication that I need more regular every month. Receptionist didn’t care and the fact you can’t even get an appointment at your own practice is shocking. I had to request for an asthma check up myself to be Able to get an appointment and was told that I shouldn’t have had to have an appointment…. Complete waste of time and I’ve been left with no medication to control my asthma for weeks
Visited September 2023
Review titled Shanti Medical Centre
Replied on 19 September 2023
Dear Patient Please contact the surgery to allow us to rectify the issue you have. We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to my attention and may we assure you of our continued service to you at all times. Many thanks J Wallace Area Manager SSP Health
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Review titled Recent Appointment
Rated 5 stars out of 5
by AK0823 - Posted on 08 August 2023
From booking the appointment to seeing the GP, my health review was done by the whole team with professionalism, great respect and is wholeheartedly appreciated, Thank You All !!
Visited August 2023
Review titled Shanti Medical Centre
Replied on 19 September 2023
Dear Patient Thank you for your recent positive review I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards J Wallace Practice Manager Shanti Medical Centre
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Review titled Respect, Thorough Professionalism
Rated 5 stars out of 5
by AK0823 Nurse Appointment - Posted on 08 August 2023
Appointment for blood sample with Nurse. It does make a tremendous difference when we as patients get a medical diagnosis and treatment by such a brilliant team of specialists. We sometimes take for granted the hard work the staff (and in particular the Nurse Practitioner) put into the care of patients. So Thank You for being here for us with a big smile and amazing support.
Visited August 2023
Review titled Shanti Medical Centre
Replied on 19 September 2023
Dear AK0823 Dear Patient Thank you for your recent positive review I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards J Wallace Area Manager Shanti Medical
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Review titled amazing receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 28 July 2023
after being fobbed off by a few receptionists that my prescription would be sorted, i finally managed to get through and the receptionist couldn’t be more helpful- promised a call back (on 2 occasions) and i got them- she went above and beyond all the rest and actually followed things up for me and even did a change of prescription when the pharmacy was struggling to get the medication. I have been with the surgery for a number of years and throughout all the changes; i have found the receptionists to be unhelpful and patronising at times. But this particular receptionist was brilliant- thankyou.
Visited July 2023
Review titled Shanti Medical Centre
Replied on 28 July 2023
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Jane Wallace Area Manager Shanti Medical Centre
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Review titled Real improvement
Rated 4 stars out of 5
by Ibrahim Patel - Posted on 06 August 2023
This surgery has been through some ups and downs recently, with a big change in the doctors and other staff. My recent experience of the surgery has been largely positive. The reception staff in particupar have been amazing, which is quite rare to see in the last few years. They are hlepful, friendly, and acually want to help, and do not come accross like an obstacle in your way, which is something I have got quite used to in the past.
Visited July 2023
Review titled Shanti Medical Centre
Replied on 19 September 2023
Dear Mr Patel Thank you for your recent positive review I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards J Wallace Area Manager
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
I have been trying to call the GP to make appointment since Tuesday this week but till now I have not been allowed to see the GP. I had slipped down the stairs on Saturday morning but felt okay not until Sunday morning I started feeling pain in my waist. I felt it was just the regular pain I feel from the previous fall I had so I decided to wait till Tuesday when the GP will be open as Monday is bank holiday. Ever since the fall on Sunday, the waist pain continuously increased. I started calling the GP at 8:00am on Tuesday morning but the line remained permanently engaged. I continued trying to get an appointment but all to no avail. Not until Thursday, I decided to exceed the expiration of booking appointments time which was 8:30am. It finally went through at 8:45am on Thursday morning, and I was told "no appointment space remaining and I should go to A&E if I cannot wait till Tuesday next week or I call again the next day by 8:00am to see if I can book an appointment." I did call the next day from 8:00am till 8:45am when someone answered me and said "no space again and that I should call back on Wednesday the next week." I am seriously unhappy and I have been with this GP since 2009 and this is the worse experience I have had from the GP. I don't know if the receptionists are the problem because the frustration from them too much.
Visited May 2023
Review titled Shanti Medical Centre
Replied on 19 May 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01204 665354 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you. Please contact the surgery with your name and contact details to allow us to investigate further. Sarah Hancock Practice Manager
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Review titled appauling customer care
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
called for an appointment for my daughter to be seen (not even 2 yet) was told no appointments and if i was that concerned go to A & E. No wonder the NHS is in crisis. Not the first time this has happened, service is a joke
Visited May 2023
Review titled Shanti Medical Centre
Replied on 21 June 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. I did try to call you however there was no answer on the number we have for you. Please can you contact the surgery on 01204 665354 and ask to speak with the Practice Manager so we can investigate this matter for you. Sarah Hancock Practice Manager
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Review titled Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
Visited the practice recently with my son for immunisations, reception staff were friendly and welcoming, didnt have to wait long for the appointment, lovely practice nurse. I dont normally write reviews but the receptionists seem to take a lot of unnecessary stick from patients but I think they do a wonderful job.
Visited May 2023
Review titled Shanti Medical Centre
Replied on 21 June 2023
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Sarah Hancock Practice Manager
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Review titled Poor service again
Rated 1 star out of 5
by Dil - Posted on 21 April 2023
Spoke to a Receptionist on 19/4 at 12:17. This person kept talking over me to a point where I had to inform her of what she was doing wrong. I couldn’t get an appointment that day which I understood but I was met with a false promise that if I rang at 8am I would be guaranteed an appointment, regardless if there was a queue and they were fully booked up. Clear tactic to just get me off the phone. That receptionist really needs some training in how to speak to people. I asked if the call was recorded, and she said yes. I asked for a gdpr request of this call to which I was told that the practice manager would call me. They have my email and phone number. I didn’t receive any contact. Clear failure in training and competency.
Visited April 2023
Review titled Shanti Medical Centre
Replied on 28 April 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. I did try to call you however there was no answer on the number we have for you. Please can you contact the surgery on 01204 665354 and ask to speak with the Practice Manager so we can investigate this matter for you. Sarah Hancock Practice Manager