Severn View Family Practice - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Robert Quinnell - Posted on 19 May 2023
Contacted practice re recurring problem & received excellent service from the person that answered the phone and dealt with my requirements and from the subsequent call from a doctor & visit later to be assessed with follow up later that day. No surprise really as this matches all previous dealings with the practice. Absolutely faultless. Many, many thanks.
Visited May 2023
Review titled Severn View Family Practice
Replied on 13 July 2023
Thank you Mr Quinnell, it is very reassuring to hear our service is meeting your expectations. I will ensure your comments are shared with the all the practice team.
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
The staff in the precribing hub went out of their way to ensure that my precription was sorted, phone calls and e mails- complicated due to documentation not having been sent from Hospital. Reception team then ensured that it was signed so that I could pick it up. Great service, thank you.
Visited April 2023
Review titled Severn View Family Practice
Replied on 16 May 2023
Thank you for your positive comments, always great to hear our service and teams have helped over and above expectations. I'll share with our teams.
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Review titled Great Practice - Shame about state of wheelchairs
Rated 5 stars out of 5
by John - Posted on 11 March 2023
The wheel chairs which are available for transferring patients in/out of Health Centre are past their best. Brakes non existent on one chair and the other narrow seat and has loose foot rests, which make it difficult to get the patient in/out of the chair. Have mentioned this so many times, but nothing happens. Obviously any replacement chairs need to have theft prevention. Why not purchase two "hospital type" chairs which you have to place a coin in to release the chain. The chairs would also not be too attractive for "use" outside the Health Centre boundary.
Visited March 2023
Review titled Severn View Family Practice
Replied on 18 April 2023
Thank you for your feedback, and your helpful suggestions. The wheelchairs are donated items, we will review further to resolve.
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Review titled A wonderful team
Rated 5 stars out of 5
by Ella Bamford - Posted on 10 December 2022
I cant recommend this practice highly enough. From the reception staff & nurses that have helped and given me treatment recently I cant thank you enough . You are doing a great job.
Visited December 2022
Review titled Severn View Family Practice
Replied on 16 December 2022
Thank you for your great feedback , it is very much appreciated and helps lift the team morale. Helping and caring for our patients in our community is what we want to do. I will ensure your feedback is shared with all the team involved with the delivery of our day to day service.
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Review titled Shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
Not only have I been left in pain for over a year now, when I saw the in-house physio about the problem I’ve got, I was handed a piece of paper that, to summarise, had a diagram of a cycle of pain, which ended with “learning to live with pain”. I’m not even 30 years old, and the pain I’m experiencing can and should be addressed. I have been on a waiting list for a year and a half now for a neurologist appointment. When I called this surgery to ask them for help, I was told that there was nothing they could do and to call the hospital. I called the hospital and they told me I need to speak to this practice to have my GP expedite my place in the waiting list. When I called GP back up for help, I was told there’s nothing they can do. The pain I am living with is debilitating, and makes me want to go and stand on a train track to end the pain. I have tried on numerous occasions to get help from this surgery and I’m ushered away, like I don't have a real issue just because I’m under the age of 30. Disgusting bunch of people here, I would and will never recommend anyone signing up to this practice. Being left in pain for a year and a half is unacceptable. I cannot complete my daily routines, and my quality of life is terrible. Thanks Severn View for all of the above!
Visited December 2022
Review titled Severn View Family Practice
Replied on 18 April 2023
Thankyou for your feedback, I am so sorry your experience is not satisfactory and you are in pain. The NHS is experiencing un-precedented pressure and long waiting list in many areas. We do want to help . Please contact the Practice Manager -to discuss further.
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Review titled Great Practice. Supportive and helpful
Rated 5 stars out of 5
by Samantha Mills - Posted on 13 November 2022
I called the practice at the end of my tether. Was given helpful advice by reception and had a telephone consultation within 24 hours. I was signed off work and had a follow up face to face appoint a week later. I had follow up bloods and ecg and appropriate medication within a week. I had another appointment 2 weeks later to check in and then advised to have follow up bloods in 6 months. Brilliant care and felt listened to
Visited June 2022
Review titled Severn View Family Practice
Replied on 16 December 2022
Thank you for your kind feedback , it is very much appreciated and helps lift the team morale. Helping and caring for our patients in our community is what we want to do. I will ensure your feedback is shared with all the team involved with the delivery of our day to day service.