Selly Oak Health Centre - Ratings and reviews
Reviews
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Review titled What has happened to this surgery
Rated 3 stars out of 5
by Anonymous - Posted on 16 February 2024
Not sure what's happened to this surgery. Pre covid it was amazing, couldn't fault it all. But now, I can't say the same. I've experienced a 4 week delay in doctors reading my blood results, to the point of me phoning everyday to find out what they were. I've had an appointment today which I didn't get a call because the receptionist moved my appointment and didn't ring to say that this had happened. I'd waited all day for the call. I rang them twice to find out what was happening to be told my appointment had been changed. It takes an average of 20 minutes for the phone to be answered. The online appointment system only works if it's actually read when you have spent ages filling it all in. This surgery has gone down hill which is such a shame.
Visited February 2024
Selly Oak Health Centre has not yet replied.
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Review titled Good appointment
Rated 4 stars out of 5
by christine smith - Posted on 10 February 2024
I saw the practice nurse for some blood tests she was very helpful and fully explained everything about the test. She listened to me and answered all my queries she was really easy to talk too
Visited February 2024
Selly Oak Health Centre has not yet replied.
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Review titled Don't waste your time
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2023
If you have any aches or pains, then don't wait to see a doctor at this surgery. Tried for three days to get an appointment, they say ring at 8:00, but no one answers. Turned up outside surgery next morning at 8:00 and was told to expect a call from doctor between 9 and 12 that day. No such call was received all day, even rang the surgery twice, just in case they had forgotten, but I was assured they would call back, but they never did. Is this the kind of service our taxes pay for?
Visited August 2023
Selly Oak Health Centre has not yet replied.
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Review titled Helpful and Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2023
Staff always very helpful and try to fulfill requests as best as they can. Sometimes resolution is beyond their control but not due to their lack of trying. Phone lines management has improved a lot more this year. I have several chronic medical issues. Doctors are post-active and pro-active when I have requested help and attended an appointment. Referrals are made when they cannot help further. Referral is key as many other surgeries I have been really take way too long for referrals. Nurses also perform really well. This practise has a large patient base and I can see that they deal very well with it. Would highly recommend this practise. Well done to all the teams including managers, doctors, nurses, admin and reception staff. They performed really well over the pandemic, protecting patients and taking care of them. Keep up the great work as you are greatly appreciated ! PS would recommend highly the NHS online apps if you are technology savvy, the app provides a lot of info and gets things done!
Visited June 2023
Selly Oak Health Centre has not yet replied.
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Review titled Communication Issue
Rated 2 stars out of 5
by PDL - Posted on 19 April 2023
Requested repeat prescription 12.04, told it would be ready on the 14th. Went to collect, not there. Had to wat over the weekend by which time my supply had run out. On the 17th went to the surgery, requested tablets again, told they would be ready on 19th, surprise, they weren't. Seems the doctor might want a review but hasn't documented it anywhere nor has anyone asked my to come in for a review. As I had been chaasing my prescription for 25 minutes and had the receptionist on the phone I optimistically asked for an appointment, told to call back in the morning. Really!!! My phone bill and patience are running out, much like my tablets and I need to call them because the GP wants to see me? Call me if you want to see me or at least send an email asking me to book an appointment, I am not a mind reader.
Visited April 2023
Selly Oak Health Centre has not yet replied.
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Review titled Thorough and caring
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Despite some trouble getting an appointment (which is the case everywhere right now), my doctor at Selly Oak Health Centre was incredibly thorough in calling me in to the practice following a telephone appointment, examining me and then giving a prescription that cleared up a problem that I had been very worried about. Thanks to all at Selly Oak Health Centre.
Visited March 2023
Selly Oak Health Centre has not yet replied.