Saxonbrook Medical Centre - Ratings and reviews
Reviews
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Review titled Helpful
Rated 4 stars out of 5
by David Wheeler - Posted on 26 January 2024
The doctor I saw was helpful, understanding, aware of my current medical situation and took a holistic approach to my medication review. A further scan has been organised and ongoing observation of my bloods.
Visited January 2024
Review titled Saxonbrook Medical Centre
Replied on 29 January 2024
Dear Mr Wheeler, Thank you for taking the time to share your feedback with us. I am delighted to hear you had a great experience with the surgery and the Doctor you saw was helpful, understanding and aware of your current situation. I have ensured to share you feedback with the Doctor you saw and the rest of the team. Thanks again for sharing your positive experience. Sarah, Management Team
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Review titled Exemplary practice
Rated 5 stars out of 5
by Linda - Posted on 19 December 2023
I phoned the practice on the afternoon of 15/12 as my elderly Mother had experienced some shortness of breath overnight. The member of staff I spoke to was excellent ensuring she had all of the information and passed onto the duty Doctor, who phoned my Mother and also arranged an appointment for the Monday. My brother took my Mother and commented on the high standards of the staff and excellent GP. He said the Doctors reassuring manner and brilliant communication skills put Mum at ease. Thank you so much for your care and excellent staff. Whenever I phone on behalf of my 92 year old Mother nothing is too much trouble and staff are so caring
Visited December 2023
Review titled Saxonbrook Medical Centre
Replied on 29 January 2024
Hello Linda, Thank you for taking the time to post such a positive review. I am so pleased to hear you and your family had a good experience with the surgery and got your Mum the help she needed, in a timely manner. Your comments regarding all of the staff are very appreciated, and I have ensure this review has been shared with them. Thanks again. Sarah, Management Team
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Review titled Blood test results
Rated 4 stars out of 5
by Carolyn Piggott - Posted on 26 July 2023
I am not usually a fan of telephone discussions. I had a telephone appointment with a nurse a couple of days ago. She went through everything with me in detail and put my mind at rest regarding my change in medication, in a professional and kindly manner. At the end of the call I felt completely confident with my medical care. Thsnkyou
Visited July 2023
Review titled Saxonbrook Medical Centre
Replied on 28 July 2023
Hello Carolyn, Thank you for taking the time to post a positive review. I am pleased to hear your telephone consultation with a nurse went well and she discussed your results with you clearly, professionally and kindly. I am very pleased to hear you feel confident with your medical care. I have shared your feedback with the team and the Nurse you spoke to. Thanks again! Sarah, Management Team
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Review titled Great communication
Rated 5 stars out of 5
by Alexandra Marney - Posted on 01 June 2023
Amazing service all the way through, caring understanding, kind and fast to action. The service was outstanding
Visited June 2023
Review titled Saxonbrook Medical Centre
Replied on 05 June 2023
Hi Alexandra, thank you so much for taking the time to post this review. It is great to hear you have received outstanding service from the team. The whole team work hard to ensure we provide the best service possible so it is great to hear when we have done well. Thanks again! Sarah, Management Team.
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Review titled new online booking system works well
Rated 5 stars out of 5
by Kathrin - Posted on 07 June 2023
The fairly new online doctor’s appointment booking system for Saxon Brook medical in Maidenbower Crawley works very well. You fill in the form in the morning at 8:30 and with in two hours you either got an appointment or a doctor calls you back . I am very pleased with this fairly easy to use system . The receptionist who called me back was also very friendly and helpful.
Visited June 2023
Review titled Saxonbrook Medical Centre
Replied on 09 June 2023
Hello Kathrin, Thank you for taking the time to post your review. I am pleased to hear that you have found the new appointment system to work well. We have put a lot of hard work into making this system efficient and user friendly and we are happy to hear that it has worked well for you. Your feedback is greatly appreciated and I have shared it with the team who will be pleased to hear this. Sarah, Management Team
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Review titled Thank you very much
Rated 5 stars out of 5
by Georgina - Posted on 03 May 2023
I have struggled many times with the online system. When i call up, i am always spoken to so kindly and the staff always take the time to make me feel that i did the right thing to call. I always get an appointment that same day for my little boy. When i see the Doctors they are always so kind, welcoming and always make myself and little boy feel comfortable. They give sound and helpful advice and i always feel reassured! I am so grateful and felt i needed to leave a review to say thank you for all your hard work during this difficult time for NHS.
Visited May 2023
Review titled Saxonbrook Medical Centre
Replied on 05 June 2023
Hi Georgina, thank you for taking the time to post such a positive review. I am sorry to hear you have struggled with the online system, but am pleased to hear that when calling the surgery the team have been very helpful. I am also pleased to hear that you and your little boy have had a good experience with the doctors in the surgery. Thank you again for taking the time to post this review. It has been shared with the team who were very pleased to hear this. Sarah, Management Team
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Jacqueline Latrice - Posted on 13 July 2023
The paramedic at the surgery saved my life. I owe him much gratitude and thank you for your kindness.
Visited May 2023
Review titled Saxonbrook Medical Centre
Replied on 14 July 2023
Hello Jacqueline. Thank you for taking the time to post your positive feedback. I am delighted to hear that you had such a positive experience with the Paramedic who assisted you. I have shared this review with the team, who will be so pleased to hear of your experience. Sarah, Management Team
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Review titled Amazing GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
We have had to use the services of this surgery on a professional basis many times in the last year. I cannot express how quickly the GPs and surgery respond and produce required paperwork - they put other local surgeries to shame!! The GPs we have met have been such wonderful people and are very caring to their patients and families. They are exactly how all surgeries should be!! Be proud all of you :)
Visited May 2023
Review titled Saxonbrook Medical Centre
Replied on 08 June 2023
Thank you for your great review. I am very pleased to hear that you have found your experience with us to be a positive one. Your comments are greatly appreciated throughout the whole team. Sarah, Management Team
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Review titled Efficient and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
Many times, my medication was reviewed by a telephone call with a practitioner, who phoned me at an agreed time. Worked very well for me. Also, after submitting a request for repeat prescription, I receive a text message, confirming the request has been approved and passed on to the pharmacy. Works like clockwork every time.
Visited April 2023
Review titled Saxonbrook Medical Centre
Replied on 12 April 2023
Thank you for taking the time to post such a positive review. I am very pleased to hear that you have continued to receive great service and our processes have worked like clockwork for you. I have shared your feedback with the team who will be very pleased to hear this. Sarah, Management Team
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Review titled Practice playing Russian Roulette with peoples health!
Rated 5 stars out of 5
by Michael Forde - Posted on 03 March 2023
The practice has introduced a new system where you have to make an appointment online. However, this isn't the problem. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. If you call for help you don't get it. This is a rediculas system based on luck. Can this really be good for patients!!!
Visited March 2023
Review titled Saxonbrook Medical Centre
Replied on 06 March 2023
Hello Mr Forde, thank you or taking the time to post your feedback. I am very disappointed to hear you have had a bad experience with our new system. We have been working very hard on this system to try and make sure the process is as easy as possible for our patients. We are continuously listening to feedback and tweaking the system to make it more accessible for our patients. A member of the management team will be in touch shortly to discuss this further with you and assist you with any booking you may require. Kind regards, Sarah. Management Team.