Sarum Health Group
Millstream Medical Centre, Millstream House, Avon Approach, Salisbury, SP1 3SLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Dawn carr - Posted on 01 June 2023
I managed to get an appointment it was not urgent so 2 weeks was ok If I needed a go and it was urgent seen that day, and the Doctors are very thorough when investigating a problem .. very happy with the surgery
Visited May 2023
Sarum Health Group has not yet replied.
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Review titled Caring practice
Rated 5 stars out of 5
by Rachael - Posted on 19 May 2023
I came in for a blood test. I wasn’t kept waiting and was dealt with very efficiently. I have always found the reception staff patient and helpful and the appointment system works well for me.
Visited May 2023
Sarum Health Group has not yet replied.
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Review titled Nice people
Rated 4 stars out of 5
by Den Hale - Posted on 28 April 2023
The nurse I had yesterday was , polite, patient she listened and gave good feed back to my questions
Visited April 2023
Sarum Health Group has not yet replied.
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Review titled Lack of Protocols
Rated 3 stars out of 5
by Jak - Posted on 28 June 2022
I was very disappointed in the lack of protocols followed, when calling the practice about my daughter who had to have minor surgery abroad and needed further urgent treatment when returning a few days later to the UK. Via email (1day before she arrived back), I contacted the practice via email. No, response. After a telephone call to the practice, the lovely receptionist looked into the matter and advised me that the email had been received and would be dealt with by a GP. We were told to expect a call the next day by 2/3pm. No call was received…I then called. The receptionist asked “did the GP not call you?” No! She then went to enquire and returned to the phone with the reply “The GP said, GO TO A&E”!!!!! This does NOT follow standard protocols! This is not & A&E problem…a review of my daughter then a phone call to refer her to Orthopaedics should have been the correct protocol. A&E are constantly seeing patients not being reviewed by their GP’s but simply told to go to A&E. This is breaking the system…the consultant that saw my daughter was very annoyed that no referral protocol was followed & actually said that this has to stop. Come on GP’s…it’s time to work together with your fellow colleagues. Our NHS is important to us all…we need to follow those protocols so the system works!! Otherwise our NHS will collapse. It’s patient negligence..
Visited June 2022
Sarum Health Group has not yet replied.