Salford Primary Care Together - Little Hulton - Ratings and reviews
Reviews
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Review titled Covid jab pain
Rated 3 stars out of 5
by Anonymous - Posted on 29 October 2023
I had a covid jab at Little Hulton Medical Centre Longshaw Drive, Little Hulton, Manchester, my arm is extremely painful. I have had a number of jabs in the past and not experienced this kind of discomfort. The person administering the jab must be doing it wrong.
Visited October 2023
Review titled Salford Primary Care Together - Little Hulton
Replied on 22 December 2023
Thank you for leaving the review you have done. I am sorry to hear that you are feeling discomfort. The page you have left the review is for a GP Practice, the Vaccination's have been given by another service, I will pass on your feedback. Many Thanks Angela - Practice Manager
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Review titled Endless issues
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
Have been with this GP for a number of years, endless issues from rude and unhelpful reception staff to GP's who don't listen nor seem to care in the slightest and that is if you are lucky enough to be able to get an appointment. All the good GP's all seem to have left the practice and the locums just don't seem to care and don't bother looking at your history or even listening to you about what the issue is. Have now moved to another practice and wouldn't recommend them at all nor will I ever use them again.
Visited February 2023
Review titled Salford Primary Care Together - Little Hulton
Replied on 07 August 2023
Dear Patient, Thank you for taking the time to leave your feedback for the practice. I am sorry to hear that you are unhappy with service we have provided. I would like to discuss your concerns further with you. Please could you contact the practice at your earliest convenience. Many Thanks Angela - Practice Knight
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Review titled Covid vaccination.
Rated 5 stars out of 5
by D Scott - Posted on 15 October 2022
I have just got back from having my Covid booster. Just wanted to say it was really well organised and all the staff were cheerful and helpful. Top job!
Visited October 2022
Review titled Salford Primary Care Together - Little Hulton
Replied on 07 August 2023
Dear D Scott, Thank you for taking the time to leave your feedback for the service. It is much appreciated.
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Review titled The worst practice
Rated 1 star out of 5
by V. Taylor - Posted on 21 October 2022
On 14th Oct I spoke to a doctor and I got told he needed to see me to discuss my recent trip to A&E plus take a look at my arm. He told me that I need to listen out for a phone call on 17th Oct from the receptionist with my appointment for the 17th anyway I never got a call from the receptionist by midday so I used the online as it is quicker than being stuck on the phone as it takes a life time to get through now matter what time of the day you call. I found out my appointment was at 13:40 but this information was only told to me with only about 20 mins before my appointment by a message on the website. I'm driving like a mad person trying to make it on time. Made it with about 1 min to spare, good job I don't live further away and didn't get pulled over by the police. The doctor never discussed the reason why I ended up in A & E and was very rude. I have been at this surgery for years and has gone downhill for many years but got even worse since Covid. U can never get an appointment when the tell u to call up at 8am and tell u to call again at 8am but why am I going to keep calling at 8am to get nowhere. They still using Covid as an excuse to not see paitents face to face even though I can go to hospital and have face to face appointments. It's wasting peoples time to speak to the doctor 1st only to be told u need to go and c them face to face. Phone appointments are never available and I've called 8am on the dot and somehow I'm number 25 in the queue how's that? I tell you how, it's because everyone needs to speak to the doc 1st only to then need a face to face so that means them appointments aren't available because we are on the phone with the GP. Online system Is rubbish too as you can't use it after midday. You a bit stuck if u work lates or early mornings as it means you can't ring them or use the website. Never know a practice to be so poor. 1 star is still too generous. Bring back face to face, bring back a proper website that you can use throughout the practice working hours, plus emergency appointments and appointments you can book in advance to see the GP
Visited October 2022
Review titled Salford Primary Care Together - Little Hulton
Replied on 09 August 2023
Dear Ms Taylor, Thank you for taking the time to leave feedback for the practice. I am sorry for the delay in responding to your message. I am sorry to hear you have had a bad experience with us. I am keen to discuss this further with you, when convenient, please contact the practice to arrange a suitable time to discuss this. Many Thanks Angela - Practice Manager
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Review titled First impressions count!
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2022
Went into the reception area today to pick up something for a relative (I'm not a patient here), approached the reception desk who would have definitely seen me enter and approach the desk. I stood inbetween two members of reception staff as I wasn't sure which one I wanted, neither of them gave me eye contact, smiled or asked what I wanted, In fact they most definitely avoided all eye contact. After standing there for two minutes (ok it isn't long but they saw me) I politely asked one of them excuse me could somebody help me ? "which GP surgery do you want?" was the reply so I told her, she told me you want "X" and pointed out the person next to her (who was still avoiding eye contact!) She then looked up after a minute and said oh sorry I needed to finish what I was doing. Why didn't she say this when it was pointed out it was her I needed? Neither of them knew what I wanted or which GP surgery I wanted when I approached the desk. Why did one of them not speak to me? The waiting area was full of people sat watching this and I wondered if they too were treated like this on entry. First impressions count and my impression of this surgery was how rude the reception staff are.
Visited July 2022
Review titled Salford Primary Care Together - Little Hulton
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to leave feedback for the practice. I am sorry for the delay in responding to your message. I am sorry that you have had a negative experience within the practice. Recently we have had a lot of new staff join the team who have had thorough training in the role and in customer service, which will help provide a better service for our patients and visitors to the practice. Many Thanks Angela - Practice Manager
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Review titled Awful. New health centre, same dire service
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2022
I didn't think it was possible to go further downhil than the practice already was. Using covid as an excuse to not give appointments and having telephone calls instead. This is my day off from work and spent all morning calling just to be given a phone call appointment. Probably won't even be seen now as by the time the doc phones me then decides he'll need to see me since he can't examine through a phone, there'll be no appointments. The app is dreadful too. Rather find a back street witch doctor
Visited May 2022
Review titled Salford Primary Care Together - Little Hulton
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to leave feedback for the practice. I am sorry for the delay in responding to your message. The practice has recently changed the appointment system and offer mainly face to face appointments and telephone calls at patient request. Should you wish to discuss your feedback in more detail or for more information about the service we offer please do not hesitate to contact the practice. Many Thanks Angela - Practice Manager
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Review titled Shambles of an appointment booking system
Rated 1 star out of 5
by Paul Taylor - Posted on 25 May 2022
What is this completely ridiculous appointment booking system about. I understand it may work for on the day appointments but this was the conversation I just had with a receptionist Me: Can I book appointment please. Receptionist: All the appointments are gone for today Me: That’s ok its not urgent, can you book it for later in the week, say Friday? Receptionist: No, all the appointments have gone for today and Friday, you’ll have to ring up at 8am tomorrow to book for Friday Me: Wait, what? You can’t book me an appointment for Friday today because they’ve all gone but if I ring up tomorrow at 8am I can get one. Receptionist: Yes. Me: Ok can you book me for Next Thursday? Receptionist: No I can’t do that, you’d have to ring at 8am on Tuesday… This process of having everyone ringing at 8am to fight for appointments like dogs at a table for scraps is utterly mind-blowing. Oh, don ‘t trust the automated system because it doesn’t retain your place in the queue!
Visited May 2022
Review titled Salford Primary Care Together - Little Hulton
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to leave feedback for the practice. I am sorry for the delay in responding to your message. The practice has recently changed the appointment system and offer mainly face to face appointments and telephone calls at patient request. We also offer prebookable appointments and on the day appointments. Should you wish to discuss your feedback in more detail or for more information about the service we offer please do not hesitate to contact the practice. Many Thanks Angela - Practice Manager
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Review titled Impossible to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 07 April 2022
Extremely hard to get through in time to book limited daily appointments so chose to use online booking. Needed to know if it was safe to continue taking my immunosuppressants after contracting Covid-19. Request for medical advice was rejected by reception who incorrectly directed me to 119 (who are not trained to give medical advice). Government guidelines state to speak to own GP or 111. Had to resort to contacting 111 who called back promptly because of my underlying health conditions and gave me the needed advice. I really should have been able to speak to my GP.
Visited April 2022
Review titled Salford Primary Care Together - Little Hulton
Replied on 02 August 2022
Dear Patient, Thank you for your feedback. We are really sorry to hear that you had difficulty arranging an appointment with one of our GPs. We are continuously looking at ways we can improve our service and access. We will feed back to our teams and undergo training to ensure our staff are able to navigate patients safely and correctly. If you would like to discuss the issue further, please contact the Practices on 0161 983 0600 and ask to speak to the Front of House Manager or the Practice Performance Manager. Best wishes, SPCT