Russell Street Surgery - Ratings and reviews
Reviews
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Review titled Useless surgery, can not follow simple instructions.
Rated 1 star out of 5
by Mrs. Jeanette Lillywhite - Posted on 03 May 2023
Phoned Dr at Russell Street, who told me to phone 111 which I did, 111 said I must get prescription within the hour, and 111 sent email regarding this to Russell Street. This was at 6pm the day before, so at 3pm the next day I went to nominated pharmacy to collect, wrong, Russell Street had not done my prescription, so 24hrs and I'm still waiting for them to respond. In the meantime I am getting more ill.
Visited May 2023
Russell Street Surgery has not yet replied.
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Review titled Un professional
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I have had bad experiences serval times with this surgery, it lacks in so many ways! Mainly the appointment service, have to wait endlessly and never get what we need. I have complained to management several times but nothings improves. They just blame the NHS. Some doctors are rude and completely useless sometimes, should only get paid once patients are satisfied, maybe we will see some improvements!
Visited May 2023
Russell Street Surgery has not yet replied.
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Review titled Bad Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
Receptionists are rude. They lack compassion, empathy and show no willingness to help patients. As if they are doing a favour on patients.
Visited February 2023
Russell Street Surgery has not yet replied.