Rope Green Medical Centre - Ratings and reviews
Reviews
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Review titled Formal Thanks & Apology
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
Hello, I wish to formally record my thanks, appreciation and gratitude at the excellent care, attention and professional service , I received on 18 April following my error/ failure to request a Repeat Prescription for Digoxin in sufficient time to ensure continuity, as a direct consequence I ran out of tablets yesterday and I contacted the Surgery by telephone at approximately 11:40am - the Lady on Reception who took my call was very polite, caring and explained that she would try and get an ‘emergency’ prescription issued by one of the Doctors and it should be ready for collection today 19 April from Well Chemist attached to the Medical Centre. My Wife collected the Digoxin Tablets earlier today Unfortunately I am not too sure of the Lady’s name who took my call (@11:40 on Thursday 18 April ) , or know the name of the Doctor that authorised the ‘emergency’ prescription. But I would be very grateful if through this review/ message , the individuals that were involved could be identified and be made aware that I am immensely grateful for their kind assistance and effort spent correcting a situation/consequence of my error. At the same time, I apologise for any inconvenience I may have caused. Thank you Kind regards Peter Normansell
Visited April 2024
Rope Green Medical Centre has not yet replied.
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Review titled Brilliant caring service
Rated 5 stars out of 5
by Gemma - Posted on 17 March 2024
I've had nothing but great experiences with this practice. I've never felt so listened to and cared about with any other GP. Reception staff are fab and friendly, and doctor took her time to listen to my concerns, then book me in for various tests to check all is ok, following up the same day to let me know she had completed the referrals. Nurse that did my blood test was so sweet and didn't make me feel bad for being afraid of blood tests. She did it quickly and without any fuss, so that was a huge bonus! Genuinely so thankful that I haven't been fobbed off. Can take a little while to get through on the phone but that's normal everywhere and the system lets you know where you're up to in the queue so not an issue! Thank you for caring about your patients.
Visited March 2024
Rope Green Medical Centre has not yet replied.
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Review titled Time for patients seem to be an issue
Rated 4 stars out of 5
by Anonymous - Posted on 06 March 2024
Had reason to call the surgery today. Once the receptionist got my name and I started to explain what my call was about, she spoke over me, with an answer and it was very clear she didn't have time to speak to me. I do understand how under pressure GP's surgeries are, but it is their job to do the best for their patients. I would also say, the above behaviour is very much dependent on the receptionist that answers the phone.
Visited March 2024
Rope Green Medical Centre has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by Lee - Posted on 22 February 2024
Shambles of a practice, was a complete eye opener coming from Wrenbury to here. “Whats that, you are in pain and need your repeat prescription? We will see you next month at some point.” Didn’t tell me to book a face to face to get my prescription until I turned up 2 months after registering, I was only told to get 2 months prescriptions from my last GP. Was also told I would receive a letter when I am registered, which I never got. Was 13th in a queue on the phone so just went in. God help anyone who is really sick.
Visited February 2024
Rope Green Medical Centre has not yet replied.
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 12 February 2024
Rang to chase a letter which was sent into the doctors 3 weeks ago which was urgent and have been passed pillar to post. Explaining this to the receptionist was hard as she kept talking over me. She stated that due to her being off tomorrow she couldn't do anything about it which isn't my issue as I know on the doctors EMIS system you can leave a specific member of staff a task to complete. This seemed to be a hassle for her. The Job in said letter is a 10 minute job and could have been done very quickly. This isn't the first time myself or a member of my family to have been met with hostility by this member of reception. Promising to call back or pass a message on. We will have to now use up an emergency appointment which we don't need to complete the task
Visited February 2024
Rope Green Medical Centre has not yet replied.
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Review titled Always Dissappointing
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Offered counciling to my wife after going through a traumatic experience. They offered it 2 weeks ago and then proceed to leave her waiting over an hour waiting for her appointment. Its really not good enough, how can you ring someone to book an appointment knowing full well its a sensitive subject to then leave her waiting over an hour after work into the night time with no explanation. When my wife eventually goes to the receptionist the excuse is 'we're busy', well then don't offer a service you can't provide! Then to be told the next appointment is 4 weeks away! Horrible experience yet again at Rope Green
Visited November 2023
Rope Green Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Tricia Vickers - Posted on 08 October 2023
Both myself and my husband have recently had great service from the reception team through to the nursing and well being team. Very prompt and professional at all times. Thank you
Visited October 2023
Rope Green Medical Centre has not yet replied.
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Review titled Impressed with recent contact with the practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Not registered at the practice myself, but I recently needed to arrange a fairly urgent appointment for an elderly relative. Clear and helpful advice from receptionist on first encounter. The following day, another pleasant receptionist arranged a face to face appointment precisely as hoped. GP appointment led to a prompt and appropriate hospital referral, which has made a big difference to my relative’s confidence in dealing with symptoms and diagnosis. Delighted with courteous and efficient responses from all practice staff encountered. Keep up the good work.
Visited June 2023
Rope Green Medical Centre has not yet replied.
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Review titled repeat prescription problems
Rated 4 stars out of 5
by D Baptist - Posted on 09 September 2022
Rope is a good practice and I’ve always found the medical and the support staff helpful and as my partner is a Doctor at another practice , I’m well aware of the pressure they work under. That said the Repeat Prescription Service process needs to be reviewed. I use Pharmacy 2u as my prescription provider and my around 2 weeks to process and the main delay is Rope approving the prescription request. Given Rope will not approve a prescription request unless it more or less due (ie no early approval) it is essential requests are approved in a timely manner. It is really unacceptable to have such delays on essential medicine. On one occasion recently I had to call in and get a prescription on demand there and then because i had literally run of medicine. I hope this review improves things and avoids the need for a Formal Complaint if this continues.
Visited September 2022
Rope Green Medical Centre has not yet replied.