Roade Surgery - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Tracey Shakespeare - Posted on 14 October 2022
I joined this practice 16 months ago. As a patient with a chronic illness I needed to see a gp face to face this week and this was my first attempt at getting an appointment. The phone was answered quickly, the reception staff were immediately helpful, I got an appointment and was also seen again later in the week. The practice was very professional and I got the help I needed without having to go through the triage phone calls that took place in my last practice. Thank you so much for helping me when I needed it.
Visited October 2022
Review titled Roade Surgery
Replied on 17 October 2022
Dear Tracey Thank you for taking the time to post this lovely feedback. I have shared it with our Roade team and I know they will find it a great encouragement. Kind regards Helen Halson, Practice Manager
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2022
After a blood test, I rang for my results to be told ‘drink more fluids’. I have an ongoing problem and need to keep a record of my results so this response was not helpful. I asked for a phone consultation with a doctor which I had next day having previously told the receptionist the reason. The doctor rang and after I asked if he knew why I was ringing (I had told the receptionist) he responded with ‘well would you like to tell me or shall I just guess’, I told him he was being rude and he apologised profusely and then attempted to baffle me with science. I am well aware of my condition and am in tune with everything that is going on which I told him, I feel he was overcompensating after being rude. This in my opinion was totally unprofessional, I understand that doctors are under pressure and he was obviously having a bad day but we patients need some recognition as we have all suffered during the pandemic. I am the third member of my family to whom this particular doctor has been rude and we are all looking to move to another practice.
Visited May 2022
Review titled Roade Surgery
Replied on 09 June 2022
Dear patient Thank you for taking the time to provide feedback. I am sorry that you are unhappy with your interactions with our GP. I would be grateful if you would contact me so that I can investigate and provide feedback to the individual concerned. Many thanks Helen Halson Practice Manager h.halson@nhs.net 01604 878007