Riverside Med Practice - Ratings and reviews
Reviews
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Review titled Great receptionist
Rated 4 stars out of 5
by Lindsay Smith - Posted on 11 December 2023
Reception always very busy(too short staffed) So a little difficult to sort queries out .. but there's a guy there that always goes out of his way to help and solve the issue your are worried about. Lots of common sense. Well done to him.
Visited December 2023
Review titled Riverside Med Practice
Replied on 14 December 2023
Thank you for taking the time to provide us with feedback. We are grateful for your comments and pleased to hear about your positive experience. We will share this with the member of staff involved as well as the team.
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Review titled Sorry to see the service standards go so low.
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I joined the practice in 1983 and found everything to be great. Unfortunately over the last couple of years things have gone so bad it's near impossible to talk to anyone and if you do they are dismissive to the point of rudeness. I went on there new triage system and got back the text reply I expected, saying you will be contacted within two days but that was six weeks ago. Apparently the system had crashed. I tried to "Have my say" on the complaint section of the system but surprise surprise that part has been turned off. I wonder why? Well fellow patients good luck for the future as I'm now moving on to pastures new. This is now the NHS. (No help service).
Visited August 2023
Review titled Riverside Med Practice
Replied on 18 October 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you have been experiencing some issues with our Practice. If you would like to discuss this further, please contact the Practice by phone (01743 367891) or email (riverside.inbox@nhs.net) and one of our Team Leaders will be happy to look into this and discuss it further with you.
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Review titled Unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
My last two attempts at making a face to face appointment started with a long wait on the phone from "you are 9th in the queue". When answered I was told they "don't have any appointments to book at the moment". This has happened twice. I went online and was able to book a telephone appointment for April 6 but on April 5 I received a text postponing the appointment until 2 May. On 2 May I received another text postponing the appointment until 28 May. I called the surgery to change this as I can't make that date to be told, again after hanging on for 20 minutes, that there are no appointments at the moment.
Visited May 2023
Review titled Riverside Med Practice
Replied on 10 May 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you have been experiencing some issues with our Practice. Unfortunately, we currently have multiple clinicians on long-term sick leave which has affected the routine appointment capacity that we are able to offer. If you would like to discuss this further, please contact the Practice by phone (01743 367891) or email (riverside.inbox@nhs.net) and one of our Team Leaders will be happy to assist and see what other options may be available.
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Review titled Dreadful Practice
Rated 1 star out of 5
by Mrs Anita Ward - Posted on 25 April 2023
Phones are off most of the time, messages are not passed on to the GP, Information taken down incorrectly by those who eventually answer the phone. I am fed up of being told we don't deal with that. My mother had a bad accident and I am nursing her at home. She is bed bound and needs 24 hour nursing. I am unable to leave her on her own. I requested a form from the doctor that was supposed to travel on the transport with her to the fracture clinic in the morning. I asked for this form last week and explained I could not pick it up and please could they post it to her. When I checked today I was told that the doctor hadn't filled the form in so another doctor had to finish it off, but it was in the reception waiting to be collected by myself. What use is that, she needs the form in the morning, or she can not travel, there is a complete lack of communication. How are we expected to put our lives in the hands of these so called GP's when they cant carry out the simplest of tasks. I was told there aren't any doctors available, and to book a phone appointment takes 3 or more weeks. There answer is to phone 111 so they are just passing the buck which is not helping patients like my Mum. There is a practice manager there so manager your practice in an effective way before lives are lost.
Visited April 2023
Review titled Riverside Med Practice
Replied on 28 April 2023
Dear Mrs Ward, Thank you for your feedback. We are very sorry to hear that you have been experiencing some issues with our Practice. Please contact the Practice by phone (01743 367891) or email (riverside.inbox@nhs.net) with your mothers details and one of our Team Leaders will be happy to look into this and discuss it with you further.
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Review titled Very helpful, proactive and quick
Rated 5 stars out of 5
by On the mend - Posted on 10 August 2022
I emailed the surgery and was asked to call to make an appointment. I rang at 8.45 am and was second in the queue to speak to the receptionist, my wait was a few minutes. She asked relevant direct questions about my situation and said a dr would give me a ring that morning to see if I needed a face to face appointment, the dr rang within an hour. The consultation did not feel rushed, she listened to me, discussed my situation and asked questions to get further information out of me I wouldn’t have offered and gave advice. We discussed my options and I was given a prescription that was ready for me to collect at 3.00 pm. The consultation over the phone was as effective as a face to face one. This is not a one off I had a similar experience approx a month ago with the booking system and another professional at the practice. I cannot recommend riverside medical practice enough, they have been amazing for me with their efficient service, caring and empathetic staff and support. Thank you
Visited August 2022
Review titled Riverside Med Practice
Replied on 15 August 2022
Thank you for taking the time to provide us with feedback. We are grateful for your comments and pleased to hear about your positive experience. We will share this with the team.