Riverport Medical Practice - Ratings and reviews
Reviews
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Review titled No attempt to diagnose
Rated 2 stars out of 5
by Christopher Jones - Posted on 05 April 2024
I requested an appointment with a doctor, but saw the practice nurse. I was perfectly happy with that, until she couldn't admit that she was out of her depth and needed to refer me to a doctor. She told me to "give it 3 or 4 weeks and see if you get any better". I was gobsmacked. She kept telling me I was "clinically OK", because the simple tests she conducted were normal. She didn't seem to think my worsening symptoms of shortness of breath, which have been ongoing for 4 weeks and have got worse in the last 48 hours were clinically relevant. I explained that I am not a time waster, and have not been to the Doctors in several years - I only go to see a doctor when I am actually ill. But honestly, it was clear at that point she really want listening. She just kept repeating that clinically I was fine.
Visited April 2024
Riverport Medical Practice has not yet replied.
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Review titled Awful practice never any appointments
Rated 1 star out of 5
by Jane - Posted on 18 April 2024
Sent photos of an ongoing problem to be told no availability for future appointments Simply no duty of care from this practice!!
Visited April 2024
Riverport Medical Practice has not yet replied.
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Review titled Fast effective service
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
I have never used the online booking/question service before form very easy to understand and complete. Notification of receipt within minutes and a text message with outcome from doctor within 2 hours great service received today many thanks
Visited April 2024
Riverport Medical Practice has not yet replied.
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Review titled no help
by NATALIIA - Posted on 05 April 2024
I am struggling with the muscle pain almost 11 months, I am not able to walk without support, I have to use the walking frame, but even though I still have a huge painful cramps during walk, also I have these cramps during the night. I went to A&E but they sent me to GP as it was not the urgent case and my nightmare began.... GP considered it was side effect from the statins which I stopped taken on May last year. My blood test this March showed muscle inflammation as the reading was 3 times more of the normal level (previous one was 10 times more that normal level) but the Neurologist sent me back to GP without the proper diagnose and recommendation no treatment needed, go back to GP care. I went back to GP several times (it was the time when the appointments were available), my cholesterol level increased, my muscle pain getting worth but I was sent back with the recommendation to take pain relief pills which I am already using for the last 11 month every day. I heard nothing from Lipid clinic regarding a cholesterol level recommendation. My blood pressure began to increase and now I am not able to walk, I am not able to sleep, I am in pain because of my muscle, and now I am in pain because of my headache and blood pressure issue. I went to surgery yesterday to ask for the doctor's appointment and they advised me to go online as * we are currently struggling with capacity and are seeing high volume of appointment requests. We cannot promise how quickly our team will be able to contact you* I went online this morning and I've got the same answer by a phone message *we are currently struggling with capacity and are seeing high volume of appointment requests. We cannot promise how quickly our team will be able to contact you*. So what should I do? How to live, how to work? Any advise?
Visited April 2024
Review titled Riverport Medical Practice
Replied on 05 April 2024
Dear Patient, I am sorry to hear you are having a challenging time with complex health concerns at the moment. Feedback on services is really important to help our team to offer the best advice and care possible. Thank you for taking the time to offer your feedback today. Please do not hesitate to contact the Practice for further help and advice either online, through the NHS app, or via telephone. For any urgent medical concerns, please contact NHS111. Kind regards, Riverport Medical Practice Please be aware about posting confidential, personal, identifiable, or medical details online.
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Review titled Short waiting time and friendly staff
Rated 5 stars out of 5
by John Bedford - Posted on 08 March 2024
Just my blood pressure test and a blood sample, should be quick and easy and it was! A two minute wait and then a friendly and obviously capable nurse performed the tests on me. A follow up is required and I have been given link to send back my measurements. A first time visit for me and the post code advised is about a 500 metres from the practice, perhaps a mention that the practice is opposite the chip shop would assist first time visitors.
Visited March 2024
Review titled Riverport Medical Practice
Replied on 08 March 2024
Dear John, Thank you for your feedback and for posting a review of your experience at our Practice. I am really pleased to hear the process was quick and efficient for you. I will be sure to forward your feedback on to our team. Riverport Medical Practice
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Review titled From poor service to no service
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2024
It appears the practice has gone from compassionate to corporate with very unhelpful and bordering on rude reception staff The triage the practice followed does not allow for the patient’s current poor health and their new problem that usually results in a rejection regarding an appointment We were advised to go across the county to use a minor injury walk in centre for an elderly patient with an upper respiratory tract infection. This patient has multiple chronic illnesses After several problems with obtaining an appointment we were rejected once more with a text telling us it would be unsafe to give an appointment Fortunately 111 responded well and after another 20 mile round trip our out of hours service give an effective treatment We have a surgery a few hundred yards from our front door Perhaps the practice should at least go back to a telephone consultation and give the patient a more comprehensive triage with appropriate questions given to the patient by a healthcare professional with view more precise diagnosis Having the door continually closed in your face is no way to treat your patients
Visited March 2024
Riverport Medical Practice has not yet replied.
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Review titled Waste of resources
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2024
Had an appointment booked beginning of February, got cancelled 10 minutes before as I hadn't had my blood pressure taken. Rebooked it for 2 weeks later, they never rang. Rebooked again (third appointment!), with over a weeks notice. They waited for the appointment date to tell me that I should have had bloods taken before the appointment and so this one will also be cancelled! I've waited over a month for a medication review for no reason other than a lack of communication. But also three appointments that someone else could have had. If you're wondering why you can't get an appointment this is why!!
Visited February 2024
Review titled Riverport Medical Practice
Replied on 08 March 2024
Dear Patient, Thank you for your feedback on the service provided, we apologise that the encounter you had with the Practice was not efficient. We will ensure your feedback is discussed with our team to improve the process and outcomes in the future. Riverport Medical Practice
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Review titled Best blood test ever!!
Rated 3 stars out of 5
by Tina Gilmour - Posted on 22 February 2024
I had the quickest and easiest blood test at St Ives this afternoon that I've ever had. I hope I'm lucky enough to see this particular nurse again for any future blood tests
Visited February 2024
Review titled Riverport Medical Practice
Replied on 08 March 2024
Dear Tina, Thank you for posting the review of our Practice. We are very pleased to hear your experience with the blood test appointment was good. Riverport Medical Practice
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Review titled My appointment
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
Thank you very much for the very useful appointment and your advice about my wound. I look forward to getting some news from the Plastic Surgery Referral
Visited February 2024
Review titled Riverport Medical Practice
Replied on 08 March 2024
Dear Patient, Thank you for your feedback, it's great to hear you received helpful information and advice at your appointment. Riverport Medical Practice