Rivergreen Medical Centre - Ratings and reviews
Reviews
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Review titled No Duty of care
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
Been trying to get an appt for nearly 2 weeks after finding a lump, finally got an appt today for 2 weeks time! So a total of a month for someone to check out a lump. Such a big thing about getting smears and checking for lumps but when you find one there is no help. Disgusted would be an understatement. Once I finally see a GP let's hope all is OK because this will not be my only review
Visited April 2024
Review titled Rivergreen Medical Centre
Replied on 11 April 2024
I am sorry that you are unhappy with the service that you have received. I would be very happy for you to make contact with the practice and we can discuss further and see what has happened here as such an appointment request ordinarily goes through to the duty doctor on the same day. Please do make contact.
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Review titled Inconsistent
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2024
I was told 2 weeks ago, my daughter would receive her paediatrics appointment the following week that had been escalated by rivergreen and also rivergreen would call me back, no call back and paediatrics are no closer to offering an appointment as I have chased them. No help regarding my 4 year old who is regressing massively and we have been practically begging for support.
Visited April 2024
Rivergreen Medical Centre has not yet replied.
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Review titled Outstanding Medical Practice
Rated 5 stars out of 5
by Sue Eastman - Posted on 04 March 2024
I visit the practice on a three monthly basis and have done over the last five years. During my visits I find the reception team warm, friendly and welcoming. Each experience with clinicians is outstanding from start to finish. For example I last visited the practice on 15th February requesting an urgent appointment The receptionists listened and were helpful. The GP ensured they researched and checked the symptom's thoroughly, treated me with empathy, respect and understanding and ensured the correct treatment/outcome was provided, as they always do Very lucky to be registered with such an amazing practice. Thank you
Visited February 2024
Review titled Rivergreen Medical Centre
Replied on 05 March 2024
Thank you for your very kind review and for recognising all the good care that we provide in a challenging time for all in the health service. I will share this with the team as a much needed boost. Thank you again, Practice Manager
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
I tried calling for so many times to the surgery so I can book an appointment, of course every time you have to call for at least 32 times so you can manage to get in the queue so they can tell you that aren't any appointment left for that day even if you tell them that you wake up and you can't hear with a ear to quote "please call tomorrow morning or go to emergency ". Now I requested a referral letter is being a week still waiting.
Visited December 2023
Review titled Rivergreen Medical Centre
Replied on 02 January 2024
Dear Patient, I am so sorry that you are not happy with the service that you are receiving from the practice. We welcome all feedback and strive to continuously approve and adapt. We would like to discuss it further with you. Please can you contact the practice and ask for the Manager on duty so we can find out more and look into it for you. Many thanks, Rivergreen Medical Centre
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Review titled Helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2023
Phoned up to make an appointment for my daughter, explained I had anxiety & depression the receptionist was helpful, friendly & very understanding, went out of her way to help. Managed to get an appointment that day. Was very grateful of her understanding & patience with me. Thank you again for your kindness.
Visited December 2023
Review titled Rivergreen Medical Centre
Replied on 11 December 2023
Thank you for taking the time to give us this positive feedback, I have shared it with the team. The Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
Asked to see a doctor as pregnant they booked me in with a practitioner complete mess she didn't know what I could have for a skin condition she had to write everything down to speak to a doctor as she didn't know then sent me away and I had to wait then she had to phone me to tell me what they said, due to the doctor not seeing it it was like guess work. If they didn't have any doctors appointments left they should have said but the receptionist should have known this would happen or might as only doctors know what pregant women can have. Awful it used to be one of the best doctors, now I would say it's the worst the receptionists are making decisions that they shouldn't be making.and it's causing unnecessary stress for patients. If they can't handle the patient load they should ask for help
Visited August 2023
Review titled Rivergreen Medical Centre
Replied on 07 August 2023
I am so sorry to hear that you are unhappy with our service and would like the opportunity to discuss this with you. Please can you contact the surgery and ask for me - Louise the Practice Manager. I look forward to hearing from you
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Review titled High demand but with thorough and thoughtful staff
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2023
We moved area so had to move doctors. We were very happy at our previous practice, though the 'kindness' of the service did vary according to which doctor you saw. However, at Rivergreen, which unfortunately I have had to contact many times during the last 2 years, every appointment (face to face or phone calls) has been compassionate and thorough! Yes I agree with others that the appointment system is a massive challenge, however I always find a caring and helpful person on the end of the line....when and if I get through. The national 'system' is broken but in my experience the people working for the health system and our wellbeing, are trying as hard as they can to serve us as faithfully as they can! Thank you!
Visited February 2023
Review titled Rivergreen Medical Centre
Replied on 07 June 2023
Thank you for your feedback. I will pass on your kind words to the team, this will give them a much needed boost in these challenging times for all in general practice. With regards the appointment system we are now working to the new national GP contract and so we make every patient contact count - assigning patients wanting care to an appropriate clinician or NHS resource. This means that we are preserving the GP appointments for acute and chronic disease care and utilising our other clinicians: nurses, HCAs, physician associate, clinical pharmacists, physios, mental health practitioner, cancer care coordinator, social prescriber and health and wellbeing coach where appropriate. We are almost a month in and the telephone rings less meaning less waiting and we have appointments and solutions available all day - good for our patients and for us. It is a big change to get used to and we think it is for the better.
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Review titled Registered NHS. patient...’ a public outcry ‘.
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
To the ‘practice manager’ Visited surgery today, to be told that with seven doctors at the practice and seeing 1000 patients per week, yes, 1000 patients per week, that there were no appointments available..told to phone at 8 o’clock in the morning.....which we know does not work.....advised to go to eye casualty at A&E...something is drastically wrong and needs desperately to be resolved...to avert unnecessary pressure and stress on hospital resources and patients ..
Visited December 2022
Review titled Rivergreen Medical Centre
Replied on 03 January 2023
Dear Patient, Thank you for this feedback and for taking the time to discuss this with me in person during December. I am sorry that you are not happy with the service that you have received. As Practice Manager I do look at all feedback and adjust our services as much as we can to meet demand for example we have a new phone system and have made some changes to our appointment systems, including having appointments with many different clinicians 7am - 8pm and at weekends. We are in a time of unprecedented demand across General Practice and the wider NHS. If you wish to contact me further please contact the practice and ask for the Practice Manager and I will be happy to help and listen to your suggestions on how else we can try to meet demand.
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Review titled Absolutely shocking booking system
Rated 1 star out of 5
by Louise Carson - Posted on 25 November 2022
Do not sign up to this practice because you won't ever get an appointment! For 7 days I ring bang on 8am and I cant even get in a queue so I spend 15 mins hanging up and calling back constantly until I'm put in the queue come 8.20 all the appointments are gone and there's no other alternatives in getting an appt. It's absolutely disgusting when there could be people with a genuine serious problem that they need to be booked in for and can't because of the shocking booking system. You can't even book an appt for the next day or couple of days in the future because you have to ring on the day you want the appt. I don't want an appt 2 weeks in the future!!!
Visited November 2022
Review titled Rivergreen Medical Centre
Replied on 28 November 2022
Dear Patient, We are so sorry that you are unhappy with our access arrangements and would welcome a further discussion with you to learn more as we are often making changes to our telephone and booking system in response to patient feedback. It would be good if you can help us to meet the challenges of these unprecedented times for general practice. Please contact the surgery and ask for me, the Practice Manager to be involved. Thank you for your feedback.
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Review titled Excellent service
Rated 5 stars out of 5
by Jackie - Posted on 01 June 2022
I am writing this review as the daughter of two elderly patients at this practice. Both have required hospital stays in the last 8 months and appointments, both emergency home visits and within practice, subsequent medication changes, blood tests etc etc. My dealings with all staff have been very positive, be that face to face or by telephone. Yes, there can be a wait on the telephone but I put the call on speakerphone and carry on with other tasks. Also, there are only finite numbers of appointments and this is a general NHS problem. I feel that the staff do very well under difficult circumstances and increasing service pressures
Visited May 2022
Review titled Rivergreen Medical Centre
Replied on 06 June 2022
Thank you for your kind feedback. I will share it with the team. These are indeed challenging times for all of General Practice and we work very hard to do the best we can. Positive feedback gives us all a boost, thank you.