Ripon Spa Surgery - Ratings and reviews
Reviews
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Review titled Sadly let down
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I have been overweight most of my life due to a medical condition. I was told however I was not fat enough for gastric surgery, so paid to go private in Riga. Came back to the UK and had problems with constipation not been for around 3 weeks was sent to A and E and although I had taken everything know to man nothing worked. The GP surgery contacted York hospital for advice and I rang constantly to the GP surgery for an update and heard nothing. I have spent a few months having to remove feacal matter from my own bottom. They never came back to me and declined to do blood tests as I had surgery abroad, but other GP surgery's do. I requested a repeat online and then applied to another surgery. Went to pick the prescription up and it had not been done. No one had let me know that from Friday until Thursday they had not put it through and I am without medication. I have been with the surgery years, but feel there is no longer any compassion or it is not led as before as a caring patient led surgery.
Visited February 2024
Ripon Spa Surgery has not yet replied.
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Review titled Confused re collection of repeat prescription organisation
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2024
Hi I ordered my repeat prescription a week prior. It is an every 2 monthly one. I live in a village so collect from surgery( my choice) today called as usual to collect one other patient in front wanting repeat sick note. I explained why I was there after he left and was told " we are very busy that's why we are closed! Explained issue for me eg buses ltd and was asked " when is your bus due"!! Eventually with (in my opinion bad grace ) was given my repeat prescription ( all ready made up and ready to collect) there were no other people in the waiting room don't understand this attitude.
Visited January 2024
Ripon Spa Surgery has not yet replied.
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Review titled Ridicule staff
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I am disgusted today how the Doctors treat the junior staff. Today I was sat in the room and the Doctor laughed at the junior Doctors when they didn’t know how to answer. I felt truly awful for them. How rude and unprofessional, they have to learn. Changed my view on the practice
Visited October 2023
Ripon Spa Surgery has not yet replied.
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Review titled Empathetic, helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
New to the area and Ripon Spa Surgery made the transition from our previous GP very easy and got us the care we needed for our son within 24hrs. The members of staff I encountered were clear, helpful & empathetic - which goes a long way when you’re a tired, rundown mum of two with poorly babies. Thank you for your help.
Visited October 2023
Ripon Spa Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Victoria Whatmuff - Posted on 08 August 2023
My husband& I are both registered at The Spa Surgery... I cannot thank the GP we are registered with enough, he is both caring & professional & is always there to help... I think receptionists get a lot of negative reviews, but the ladies here I find very kind & helpful. The nurses here are also excellent.. Would highly recommend this practice.
Visited July 2023
Ripon Spa Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2023
Today I took my 92 year old Mum for her covid booster. Mum is quite unsteady on her feet and standing for a long time is challenging, as soon as we entered the entrance to the Doctors vaccination centre we were offered a wheel chair by the lovely lady on the gate, after a couple of minutes in the queue we were called across by another lovely lady who is a member of the great reception and dispensing team, this lady made sure that mum was dealt with as soon as possible by asking one of the nurses to kindly come outside and administer her vaccination. I also witnessed this happening to other patients who were less mobile. Ladies you were all doing a fabulous job and are a credit to this surgery. I would love to mention your names but know that this isn't allowed on this site. Thank you so much from Mum and I.
Visited April 2023
Ripon Spa Surgery has not yet replied.
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Review titled Thank you to all
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
Having left left a review thanking the staff who looked after my Mum when having her covid vaccination yesterday, I would like to follow up by thanking all the Doctors, nurses and members of staff who gave up their time on a Sunday to vaccinate the good people of Ripon.
Visited April 2023
Ripon Spa Surgery has not yet replied.
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Review titled What a boost
Rated 5 stars out of 5
by David K Uffindall - Posted on 23 April 2023
The practice provided a venue for relevant invited vulnerable patients of all local practices to obtain another booster vaccination for Covid. The organisation was streamlined to permit a mainly one-way system with pre-booked registration taking place at a specially erected gazebo in the car park, three or more surgeries in use and an exit via the front door. There was provision for some people with particular needs to enter and leave via the front door. I have in similar situations in the past witnessed doctors going to cars parked outside the surgery to deal with patients who could not access the building. Masks and sanitizing stations were strategically placed to maximise safety. Thanks to all who made this service possible and efficient.
Visited April 2023
Ripon Spa Surgery has not yet replied.
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Review titled Good and caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
Recently had my Covid Spring booster. Had to queue but not for too long and it was very well organised. All the practice staff are helpful and pleasant. This is a well run practice.
Visited April 2023
Ripon Spa Surgery has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2022
We are infrequent users but have had to contact the surgery twice this month for our sick children. Exemplary experience both times despite it being what I’m sure were very busy days for the surgery (including the last day before the Christmas long bank holiday). Clinicians were fantastic and reception were extremely helpful and friendly. Can’t thank you enough for everything you do.
Visited December 2022
Ripon Spa Surgery has not yet replied.