Reedyford Hlth Care Group - Ratings and reviews
Reviews
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Review titled avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
I've tried to arrange for an appointment at 15:15 this afternoon to be informed of the usual response "no appointments" for a doctor at two sites. There was an out of hours nurse available with less qualifications than a doctor however with my symptoms of coughing up blood, a doctor would be required in my case, my symptoms were given over the phone. I was also informed 6 doctors work from 08:00 - 18:30 with 4,000 patients which isn't good enough. Appointments can only be made from 08:00 and 13:00 onwards until they've all gone so that would tell anybody the system is unfair and doesn't cater for anybody unable to reach the telephone until after certain hours. Appointments should be allocated in batch slots throughout the whole day. The appointments aren't evenly shared on their stupid NHS app either, everytime I've looked, there hasn't been one single appointment available, again this app isn't fair to the patients who can't use the telephone if only a small few are allocated in one batch from 08:00 each morning. To top it off, the woman who took my call was unprofessional where she answered, "Hello, Reedyford Healthcare" opposed to giving her name in the same sentence to make me aware who I was talking to. I believe all of these problems would just confirm how much of a cesspit Burnley including all surrounding areas is.
Visited March 2024
Reedyford Hlth Care Group has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Sue Boardman - Posted on 11 October 2023
As a new patient this was my second visit, to have a blood pressure monitor fitted. I mentioned a blemish that was troubling me. The nurse called for one of the practitioners to have a look and after a discussion and taking a photo I was fast tracked to Dermatology. Very caring and thorough attention. Thank you.
Visited October 2023
Reedyford Hlth Care Group has not yet replied.
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Review titled Lack of customer service
Rated 2 stars out of 5
by frances Anne austin - Posted on 07 February 2023
You can only get test results, Monday to Friday between 10am and 1pm. What happens when you work and are unavailable between those times? I did not lose my first set of bloods, you did. I had to re attend for more tests and now you are restricted to getting the results. What terrible jobs worth customer non service
Visited February 2023
Reedyford Hlth Care Group has not yet replied.
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Review titled Helpful Team
Rated 4 stars out of 5
by MC2023 - Posted on 20 February 2023
Had multiple occassions recently to contact the practice to book phone appointments, order repeat prescriptions, ask advice post hospital discharge. Whilst the queueing system for phone calls doesnt seem to have enough capacity at 8am... I cannot fault either reception staff or the GP's. I would even go as far as to say that one of the receptionists was particularly helpful - asked questions relevant to my health and gave basic advice to me before the GP's calling back. Both polite, helpful and caring - couldnt ask for more in my opinion. GP's the same, seemed to have plenty of time to ask how progress was being made, current state of health and advice on medication, next steps. Left the calls feeling reassured and with less concerns. Thought it only fair to share positive experiences instead of moans.
Visited February 2023
Reedyford Hlth Care Group has not yet replied.