Red Bank Group Practice
Radcliffe Primary Care Centre, 69 Church Street West, Radcliffe, Manchester, Lancashire, M26 2SPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First Class Care
Rated 5 stars out of 5
by Mike D - Posted on 08 May 2023
After an annual health review a month ago I was requested to have further tests, this happened within a few days of my first tests. The results of these raised cause for concern. I’ve been astounded how fast firstly the results came back and then the speed in which further tests happened. I then spoke by phone call with a doctor at Redbank who immediately gave me an urgent referral to a dermatologist and I had images taken within days.I was then, after the results of my second tests, examined by another doctor at Redbank who urgently referred me for specialist examinations in a different field and within days I spoke to a specialist nurse and a week later I had a CT scan. I’m now awaiting results as all necessary tests have been carried out. Although it’s a worrying time I would like to take this opportunity to thank Redbank Group Practice for the amazing speed in which all the tests and referrals were carried out and for firstly recognising any potential problems. I am extremely grateful to them for their complete care and efficiency. Although it’s a worrying time I can’t think of how my care could have been any better and that has been so reassuring throughout. I can’t thank Redbank Group Practice enough and I feel lucky to be a patient of theirs
Visited April 2023
Review titled Red Bank Group Practice
Replied on 11 May 2023
Thank you for taking the time to fully comment on your recent experiences and the service you have received with regard to your health concerns. These will be forwarded on to our Clinical Team.
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Review titled Good response
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I have been with this practice for a number of years and always found them to be very efficient and answer in a timely manner. The only downside is the length of time it can sometimes take to get through on the phone .
Visited April 2023
Review titled Red Bank Group Practice
Replied on 03 May 2023
Your comments regarding your experiences with the practice have been noted. With regard to the telephone system, we apologise for any delays. We face increasing demand each day, and our Team responds as soon as they are able to. Sometimes requests and calls do take longer to action what is requested.
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Review titled Absolutely Amazing Practice
Rated 5 stars out of 5
by Vickie Bumby - Posted on 27 April 2023
As someone with multiple medical conditions I contact the surgery regularly so being able to use AskMyGp is fantastic. I've never had an issue sending a request in a morning when needed and it is always dealt with on the day. I personally prefer not to have to be seen if I can help it so like being able to contact via the messenger. The staff are all fantastic, helpful and friendly. The only downside is when the doctor close off the message before being able to respond to their reply which occasionally results in having to contact more than once. This is fully understandable though due to pressure on the service. I've been with the practice for 16 years and am happy with the service I receive.
Visited April 2023
Review titled Red Bank Group Practice
Replied on 03 May 2023
Your supportive comments regarding your experiences with the Practice have been passed on to our staff. With regard to closing the contact on askmyGP which generates another request, we will pass this on to our clinicians.
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Review titled Excellent practice
Rated 5 stars out of 5
by Deborah - Posted on 27 April 2023
Have been with this practice for several years. The Ask My GP is really efficient and all the staff go above and beyond would recommend 100%
Visited April 2023
Review titled Red Bank Group Practice
Replied on 03 May 2023
Your reassuring comments regarding your overall experience of using askmyGP and for the Practice overall, have been passed on to our Team.
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Review titled Great Practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
Always phone back on the day that request is sent through Askmygp. I’m new to this practice and it’s so much better than my previous one!
Visited April 2023
Review titled Red Bank Group Practice
Replied on 03 May 2023
Thank you for your comments regarding the practice and of using askmyGP. These have been passed on to our staff.
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Review titled Great practice
Rated 5 stars out of 5
by Dawn Lloyd - Posted on 11 April 2023
I have been with this practice for over 20yrs and can't fault it, I really like the Askmygp, I go on it at 7am and always get a quick reply. Spent 4days trying to get a prescription from my consultant to no avail,contacted the surgery and had one with in hours.
Visited March 2023
Review titled Red Bank Group Practice
Replied on 24 April 2023
Your comments regarding your recent experience of using askmyGP and your whole positive practice experience have been passed on accordingly.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
You can never get an appt. I have been trying for the last 2 months to get a medication review. But apparently the only way is via email. They never have any appts. Your on hold for ages and then they cut you off. It's easier to get hold of the dead. They just don't want to know. Service is non existent.
Visited February 2023
Review titled Red Bank Group Practice
Replied on 20 February 2023
Your comments have been noted with regard to your struggle to book a medication review. We ask that patients register for askmyGP which allows them to contact the practice directly via the system which is available from 7am each day. Unfortunately, once it reaches capacity, this service is closed. We do appreciate that patients have to contact the practice, following this and our telephone line remains open. We do receive a significant number of calls daily and this can impact upon access. Unfortunately, we do have a telephone system with limited incoming/outgoing lines, shared with other care services within our building. Our staff do not cut patients off, so if there are any issues with the system, we do need to be aware. We have raised the ‘cutting off’ with the supplier and await their response.
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Review titled nhs at its best
Rated 5 stars out of 5
by Dpswift - Posted on 08 March 2023
After using ask mygpfor the first time I received a call from my gp.She called me in at 5pm by 5:30 pm she had me booked into north manchester hospital for General surgery on an infected sebacious cyst on my spine.I Then spent three days in hospital.I am now recovering well all thanks to a prompt reply from red bank and my doctor
Visited February 2023
Review titled Red Bank Group Practice
Replied on 20 March 2023
Your comments regarding using askmyGP and your overall positive experience have been passed on to our staff.
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Review titled Great practise
Rated 5 stars out of 5
by Maureen Brown - Posted on 06 February 2023
Always use the My GP app and for me it is great for comuncating You get thing sorted out on that day By phone call or email Also I cannot fault the staff or Doctors at this practice They do a fantastic job Thank you
Visited February 2023
Review titled Red Bank Group Practice
Replied on 07 February 2023
Your reassuring comments regarding your experience of using askmyGP have been passed on to our full team.
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Review titled No continuity of care
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Spoke to nurse and arranged to see the same nurse the following day. Put on askmygp a reminder of the time snd it was with another nurse. When I asked how come this was the case, I didn’t recieve a response and then the receptionist just closed the request with no response. What really infuriates me is the lack of continuity in this place. Along with the lack of compassion and very basic manners and communication to patients. You can bet you bottom dollar if shoe were on the other foot they’d expect answers. It makes me laugh I see the sign about non tolerance of verbal abuse towards staff, but the attitude and absolute rudeness of some I can start to understand why patients get so frustrated. I don’t condone it by any stretch. But it’s also a two way streak.
Visited February 2023
Review titled Red Bank Group Practice
Replied on 01 March 2023
Thank you for your comments. If you could like to contact the practice direct (redbank.gp@nhs.net) with details of your specific complaint, then we will be able to investigate on your behalf. Please note that Nurse apts are not made through askmyGP so we are therefore, confused as to why this is being referenced.