Raydocs Newtown - Ratings and reviews
Reviews
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Review titled This Medical Centre needs to be shutdown
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Been trying for over a week just to get results for my xray I had in relation to a possible cancerous lump, they tell you to call at 8am but when you do all you get is line busy and by time you get through they tell you that there are no appointments left. The receptionist are clueless and rude and need to quit the profession and not work with people because they have no customer service at all, let alone manners. NHS needs to look into this medical centre because its had the same continue and reoccurring reviews from a considerable amount of patients and which could eventually result in something that could negatively affect someone health due to the poor service and incompetent reception staff. 0star- shut this place down or get rid of the receptionists.
Visited November 2023
Review titled Raydocs Newtown
Replied on 27 November 2023
Thank you for your feedback. We are sorry to hear your difficultly in making an appointment. Results are checked regularly and any abnormal results we receive, our patients are contacted directly to inform them. If you wish to discuss this matter further, please contact us on 0121 203 0666 or email us on m85020.rays@nhs.net. We welcome all feedback from our patients as this helps us to improve our service. Kind regards, Newtown Medical Centre.
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Awaiting appointment with cmht I phoned to check if I had appointment they advised referred back to gp as discharged told by Newtown health centre gp that they wouldn't discuss said I had to wait till mental health practitioner appointment on 6/11/23 although I was advised gp would contact me? So appointment with Dr on 20/10/23 was a waste of time my meds incorrect on app keep telling them to no avail
Visited October 2023
Review titled Raydocs Newtown
Replied on 27 November 2023
Thank you for your feedback. If you wish to discuss this matter further, please contact us on 0121 203 0666 or email us on m85020.rays@nhs.net. We welcome all feedback from our patients. Kind regards, Newtown Medical Centre.
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Review titled You can never get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 07 March 2023
I have been calling at 8am for the past week for my son to get an appointment. I have even begged for an appointment any day they can offer but no they can't even do that. What is the point of having a surgery where you cannot book an appointment no matter how many days you call up at 8am.
Visited March 2023
Review titled Raydocs Newtown
Replied on 05 December 2023
Dear Patient Thank you for your feedback. I am sorry to hear about your difficulty booking appointments and would like to apologise on behalf of the practice for the difficulties you had with this. We are always reviewing our access and implementing changes to try to improve access to appointments. Sadly, we have found that if we prebook many of our GP appointments, this has a detrimental impact on our access. This is because the more prebooked appointments we have, the fewer same day appointments are available for the large number of people who call daily asking for an appointment on the same day. We also find that when appointments are prebooked the number of patients who do not come to these prebooked appointments is very high, which in turn also reduces access to appointments. Please contact us at 0121 203 0666 so that we may speak with you and address any concerns. Regards Nighat Rashid HR & Administrative Services Manager
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Review titled A Shambles of service, should be closed down
Rated 2 stars out of 5
by Alan Costello - Posted on 08 September 2022
After phoning for 3 days at 8am to book a appointment while at work, waiting on the phone for over 30 mins each time, and being told they are all gone. went to walk in centre and on to hospital last night. Called again today for a doctors note. waited on phone for 20 mins to be told call tomorrow. Asked to talk to some one senior regarding this situation and told callback will take 3 days which due to weekend means Tuesday next week. probably told tomorrow that all times gone again. NHS should stop paying these people, Doctors getting over £100k per year and you carn't see one
Visited September 2022
Review titled Raydocs Newtown
Replied on 07 December 2022
Sorry to hear your difficulty in booking an appointment. Majority of our appointments are released at 8am for patients to book into the same day. We do also offer online appointments which are also open at 8am every day to book in for the same day for patients who struggle to call at 8am. Please be reassured any blood results which need urgent actioning are dealt by the patient receiving a call from a clinician directly that same day. All other non-urgent routine results can be discussed with a clinician on the next available appointments. Again, we apologise for your experience, Newtown Medical Centre.