Reviews

Displaying 11 to 12 of 12

1. Review titled Reception staff rude and unprofessional

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 09 January 2023

   Disappointment to see a practice with a good clinical team to be let down by the rude and unprofessional admin staff. Working for the NHS myself I am appalled how I was spoken too this afternoon. Lack empathy, professionalism and basic common sense. I have no issue with the clinical staff but front of house need to be changed or at lease trained on caring, empathy and tone of voice.

   Visited January 2023

   Report as unsuitable

   Review titled Putneymead Group Medical Practice

   Replied on 23 June 2023

   Thank you for taking the time to share your experience following contact made with the surgery. I want to firstly apologies for your experience being of a negative nature. We work hard to give our patients a positive experience and are disappointed we have fallen below your expectations. We regularly train our staff in customer service to make sure we offer the best customer service experience possible. With that in mind and having looked at the feedback you kindly offered, we would value a direct conversation with you to get more details on the service you experienced. I would appreciate you contacting the practice to speak to the Patient Liaison Manager to discuss further

   Report as unsuitable

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2. Review titled Hit and miss

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 30 May 2022

   The doctors and nurses here have always be great, its just getting to see them thats the problem. The reception here are so rude, I've rarely had a good experience with them in the 7 years I've been at this practice. Having mental health problems I have found myself avoiding making appointments because of how hard it is to speak to the reception staff here.

   Visited May 2022

   Report as unsuitable

   Putneymead Group Medical Practice has not yet replied.

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