Priory Surgery - Ratings and reviews
Reviews
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Review titled Great New Automated Call Back System
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Seeking to request a call back from a medical professional, my call went quickly to automated message, giving me my place in the queue and saying my place in the queue would be held and I could ring off and would get a call. Just a few minutes later I was called and I explained the nature of my condition.
Visited April 2024
Priory Surgery has not yet replied.
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Review titled Superb from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
My appointment was great today, started from 16th in the queue which quickly went down quickly. Was seen on time and the Doctor was very kind. Prescription sent to the Pharmacy. Happy days. I know you get a bad wrap sometimes, so thank you from me
Visited March 2024
Priory Surgery has not yet replied.
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Review titled How do you ever get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
My parents registered at this practice in the 1950, I myself have been registered here since birth 60 years ago. This used to be an outstanding practice but not now. It’s impossible to get an appointment as a family we very rarely call the GP but my husband has had a cough for 4 weeks and the national tv ad says he needs to see a GP he called today and the recorded message said the surgery had reached it capacity at 8.20am. The surgery does not offer advanced appointments so it’s a case of taking time off from work to call, then to be told to call back again tomorrow so more time off work. I know for a fact that other surgeries off a better service. I feel extremely said to say that what was once a caring family practice has become a shambles. My advice to anyone thinking of registering here not to bother. I wonder how the elderly and vulnerable ever get manage to navigate the system which is frankly crackers.
Visited February 2024
Priory Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
I have been unable to book a doctors appointment for a considerable time and I cannot get through on the phone. They have a one hour spot from 8.30am until 9.30am for appointments for two surgeries. When I eventually get an answer the automated response tells me that all appointments have been allocated. I had been coughing continuously for two months. I eventually phone the emergency number to be told I was not urgent. I called at the surgery and was given a phone appointment in a month. I required a blood test every six months. I have not had one since the start of covid.
Visited February 2024
Priory Surgery has not yet replied.
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Review titled How do they get away with it!
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
Awful experience trying to get through and this has happened the last 3x I have tried to get an appt in the last 12 months. I am not a repeat caller at all. I have spent 2 mornings trying to get through for an appt for my son. The voice message today from 8am-9.08am was repeatedly telling me that the caller was on another line. I’m not even sure they had their phones switched on?? At 9.08am I managed to get into the queue as caller no4. When I got through to a receptionist she told me there were no appts and to call back tomorrow. I asked her how she would know that I wouldn’t have the same experience again but she said she couldn't say. I’d been trying for 2 days already. I said I knew it was a gp my son needed to see and I knew UTC or a&e couldn’t help me but all she suggested was to call back tomorrow or come to the surgery at 8am. When I stated I start work at 8am tomorrow and had children to get to school and I couldn’t do that, she had no other options for me. If you ever manage to get to see a gp they are lovely but the receptionists are always either rude, dismissive or really unhelpful. She didn’t know why the voice message that had been playing since 8am was playing and what it even meant and she definitely didn’t manage to help me. She didn’t even ask what the problem with my son was. Just kept repeating the same unhelpful advice. Trying to juggle a busy morning with trying to get a gp appt these days is just the most stressful thing. The advice given can be so impractical and the receptionists just don’t want to be helpful.
Visited January 2024
Priory Surgery has not yet replied.
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Review titled Extremely unhelpful
Rated 1 star out of 5
by Karen Keiderling - Posted on 29 January 2024
Only wanted a urine sample tested as unable to get an appointment before my trip to India. So asked if I could leave it only to be told I need to call at 8am the following day !!
Visited January 2024
Priory Surgery has not yet replied.
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Review titled Awful and acting against legislation!
Rated 1 star out of 5
by Cristina Hora - Posted on 05 November 2023
My son (under 5) was very ill with fever for over 5 days (at that point, but it continued), barking cough and very frail. I tried calling them but no one answered the phone for over 40 minutes I have been ‘caller number 1’ for 40 minutes, so gave up. I called 111 and they told me they’ve sent in a referral to my Gp so they must see me. Next day I call early in the morning, managed to get through only to be told they only offer on the day appointments and they have none! It is now against the law to do this! Uk legislation says an appointment must be given to patients same day if urgent (which it was!) or an appointment in the next 2 weeks should be offered! ‘This will mean that when patients contact their practice online or over the phone they will know on the day they make contact how their query will be managed, rather than being told to call back later. If their need is urgent, they will be assessed and given appointments on the same day. If it is not urgent, appointments should be offered within 2 weeks, or patients will be referred to Nhs 111 or a local pharmacy’. This practice should be investigated to see why they are acting against legislation! Absolutely zero compassion towards sick people (or little people!). Since Covid I was unable to see a Gp!
Visited November 2023
Priory Surgery has not yet replied.
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Review titled Awful awful GP
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2023
I have been trying to book an appointment for the last 3 months it is unacceptable . I have been constantly calling yet they never gave any appointments? And then after I am met with disrespect and attitude from the reception team. Every time I call the phone hangs up and says busy. If the call actually manages to go through then I am in a queue of around 10 people , any time I have had an issue I have to go to minor injuries because of how useless this gp is. The doctors on the other hand are amazing however the reception team is awful and definitely needs changing. I would suggest hiring more receptionists, at the end of the day your a medical practice so you shouldn’t be putting your patients through such a hassle simply trying to book an appointment.
Visited November 2023
Priory Surgery has not yet replied.
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Review titled worst experience
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I went there a few times and I found that the GP was closed because all of them went to have lunch at the same time. When calling them you will find hard to discuss with your doctor, or to schedule a blood test, or even to get the results you have to call early in the morning otherwise they are not telling you the results. No online bookings, no online contact. Only phone and is very hard to sort something because they will alsways find a reason to tell you to call another time.
Visited June 2023
Priory Surgery has not yet replied.
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Review titled Delays delays
Rated 1 star out of 5
by Neil - Posted on 03 June 2023
We've been with this practice for 30 years but since the pandemic the service has been awful. Yesterday I was told that although they have my x-ray results it will be 19 days before a doctor can phone me with the results! Let's hope it's not too urgent. Please don't register with this practice.
Visited June 2023
Priory Surgery has not yet replied.