Priory Fields Surgery - Ratings and reviews
Reviews
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Review titled I Do Not Feel Valued
Rated 3 stars out of 5
by Sheila Ann Mahony - Posted on 25 February 2024
I experienced a subluxed index finger about a month before the thumb area of the same hand was swollen and extremely painful.I asked to see a Nurse but was told the Duty Doctor would ring me. I then received a phone call and given a routine appointment for 2 weeks time. The pain was as such that I went to the A and E Department. In fact I had an infection and was given antibiotics. The Hospital were very polite but I had the impression they felt my visit unnecessary. I am for the first time in five years very unsatisfied and have yet to see the Doctor! Confidence in the practice is now extremely low.
Visited February 2024
Review titled Priory Fields Surgery
Replied on 28 February 2024
Good Morning, I wanted to take this opportunity to firstly thank you for your response and taking the time to feedback. I also would like to apologise that you felt that you had a negative experience with the practice. We will ensure that this is investigated, and looked into, and discussed in the next appropriate clinical meeting for review. If I can be of any further help, please do not hesitate to contact me. Kind Regards, Emily Ross (Practice Manager)
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Review titled Bad experience
Rated 2 stars out of 5
by Peter Ellington - Posted on 29 January 2024
I had a medication review today and feel that it was rushed and the nurse didn't really want to listen or help me in anyway whatsoever!!! I feel like I do not wish to attend another review and it left me feeling very down
Visited January 2024
Review titled Priory Fields Surgery
Replied on 31 January 2024
Dear Mr Ellington, I'm incredibly sorry to hear you felt this way following your appointment. I am unable to discuss clinical details, but have asked the team lead of the department to call you this week to discuss further and see how we can help. Kind Regards, Emily - Practice Manager
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Review titled Awful Experience
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
To cut long story short. I had an appointment at the surgery for an annual review after rescheduling a number of times. I booked a taxi the night before to pick me up at 11:50 thinking it would give me plenty of time to get there. Unfortunately, I received a call from the taxi company at short notice, the morning of my appointment, saying that there were no drivers available in the area which left me in limbo so I had to call a different taxi firm, by then I'd only less than five minutes to get to the surgery and of course taxi's can't come straight away. By the time they arrived it was 12pm (my appointment time) I tried to ring the surgery en route to let reception know I was going to be a bit late but I had to go through a ridiculously long automated message and to press options for this and that. Once I managed to get through to appointments, I was placed in a cue so it meant extra waiting on the phone. I had moved from cue position 2 to position 1 just as I got to the surgery but decided to hang up as there was no point. On arrival, I went straight to the check in screen to book myself in but as I suspected it wouldn't allow me because I was late (instructed me to go to reception) I then waited to speak to the receptionist at the desk, immediately she picked up the phone, so was already preoccupied. I ended up waiting at least 10 minutes before being seen too, despite being first in the cue and although I tried to explain my situation, I was told that the healthcare assistant couldn't fit me in as she had other patients to see. The receptionist was extremely unhelpful, there was no empathy or understanding whatsoever. She spent ages on the computer, even while being seen to, I had to wait while she was looking up my name and appointment etc. I left in a distressed state. I felt that my query could have been addressed much quicker - but already being five minutes late and then having to wait meant that I'd wasted 15 minutes in total... Priory Fields use to be so much better but recently the standard and quality of service has really gone downhill to the point where it is near impossible to get through to anybody on the phone because no one answers the phone notwithstanding the fact that when you ring you have to listen to a ridiculously long automated message after which you are instructed to press one of the following options 1, 2, 3 or 4 only to be given more options! I just want to speak to a human being is that too much to ask? They say use AskMyGP if at all possible but you can't even book at GP appointment on there as there is no option to do so and you are forced to call the surgery anyway. Every patient query seems to be pushed through this new system now, however, it is only online at specific times of the day and you can't guarantee that your request and/or message will be dealt with immediately. I am seriously considering changing GPs or going private.
Visited November 2023
Review titled Priory Fields Surgery
Replied on 08 November 2023
Thank you for leaving a response, and taking the time to feedback to the practice. I am sorry that you feel you have had an unsatisfactory experience with the practice. If you have not already done so, and would like to make a complaint so that we can look into this in detail, please contact us through our complaints address on our website. Otherwise, any feedback will be discussed in the appropriate team meetings to ensure we can focus on any areas of improvement. Best wishes, Emily Practice Manager
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
I am not feeling well for last month my wife tryed for me book an appointment she tryed call twice, both times she was waiting on the phone about 20 min no one answered, because she was at work she couldn't wait longer,so she went there, service disgusting, reception girls was chewing gums and talked to her disrespectful. I went to Corby to see private doctor after,he told me that needs doing tests for cancer,he gave me a letter to take to priory fields , yesterday my wife went back to priory fields with the letter and hoped this time reception will talk to her but again service disgusting, different lady in reception but same bad service. Can't believe we pay so much taxes to get this when we need help
Visited November 2023
Review titled Priory Fields Surgery
Replied on 20 November 2023
Good Morning, Thank you for your feedback, and I would like to take this opportunity to apologise that you feel you have had a dissatisfactory service at the Surgery. If you would like to raise a formal complaint, for me to investigate, please email cpicb.complaints.prioryfieldssurgery@nhs.net Kind Regards, Emily (Practice Manager)
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Review titled Communication
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2023
I find the professionals at the practice verygood at thier jobs and very caring. However, there does not seem to be a joined up approach to documenting and communicating patient medical actiivties between 3rd parties, which results in missundetratdning and errors in the purpose of home visits as a result of this.
Visited September 2023
Review titled Priory Fields Surgery
Replied on 21 September 2023
Thank you for your feedback. This will be discussed in our focus meetings, and if there is anything we can do to improve this, please do let us know. Kindest Regards, Emily (Practice Manager)
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Review titled Very poor.
Rated 1 star out of 5
by Karolis Jonavicius - Posted on 21 July 2023
Poor and disorganized, despite regular problems, today they canceled my appointment, without letting me know. Receptionists trained to hide behind a wall of "I'm very sorry, and unfortunately" like talking to automatons.
Visited July 2023
Review titled Priory Fields Surgery
Replied on 25 July 2023
Dear Mr Jonavicius, Thank you for taking the time to feedback on the service you have received at the surgery. I would also like to take this opportunity to apologise for any inconvenience that this matter caused. I have asked for this to be looked into by the team lead of this department who will ensure we learn and improve from this. If I can be of any further help, or you wish to raise this matter formally, please contact me at cpicb.complaints.prioryfieldssurgery@nhs.net Kind Regards, Emily Practice Manager
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Review titled Positive Practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
I encourage the use of MyGP, I’ve had a very positive and swift result on this and prior occasions. So much more efficient, than trying to get through on the phone & it’s easy
Visited March 2023
Review titled Priory Fields Surgery
Replied on 15 May 2023
Dear Anonymous, Thank you for your feedback, and I am pleased to hear of your positive experience with our online system. I will feed this back to the wider team. Best wishes, Emily Ross Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
Drs have not been taking me seriously, they keep booking in blood tests, then to discuss results have to wait 14 days, they had wrong contact for me and I then had to re-wait the 14 days so I have been waiting over a month with no contact. ask my gp is an awful service as you do not receive a response within a reasonable timeframe. Have now changed drs due to lack of communication and feeling unheard. I also was extremely poorly over Xmas and i had around 4 appointments cancelled last minute. One I even turned up for and was told it was cancelled
Visited January 2023
Review titled Priory Fields Surgery
Replied on 15 May 2023
Dear Annonymous, I would like to thank you for your feedback, and apologise that you have been unsatisfied with the treatment you have received at Priory Fields. Unfortunately, I am unable to feedback directly due to the anonymity of the feedback, however I hope I can reassure you that we are constantly looking into ways to improve our online access system, and improving our capacity to make waiting times shorter for our patients. I am sorry to hear of your experience over the Christmas period, however we had unforeseen pressures with extreme sickness over the period which caused many cancellations. WE absolutely appreciate that this is not acceptable, but this cannot be helped. If you would like me to look into these points further for you, please contact me directly at cpicb.complaints.prioryfieldssurgery@nhs.net Best wishes, Emily Ross Practice Manager
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Review titled Mismanaged Administration
Rated 1 star out of 5
by Julian De Havilland - Posted on 11 July 2022
I need a simple blood test as an annual review and a PSA test. The last 2 appointments made were cancelled when I arrived at the surgery. The last one 22nd June 22, I received a NHS text confirming the appt the previous day, then a text cancelling the appointment about 20 mins after the appointment, then a further text after that confirming the appointment. The receptionist was unable to book a new appointment due to non availability and said she would advise an appointment date later. I heard nothing more and called 3 weeks later only to be told the same thing no capacity to take a blood sample which can be done by HCA and no forward booking capacity. I'm considered by the NHS as vulnerable patient having had a splenectomy and 2 episodes of Cancer treated with Chemo, radiotherapy and surgery and being 69 years old. I don't understand why the surgery can't be honest and say they no longer have the capacity to provide healthcare for me so that I can make my own arrangements, rather than keep wasting my valuable time?
Visited June 2022
Review titled Priory Fields Surgery
Replied on 18 July 2022
Dear Mr De Havilland, Thank you for your feedback, please be assured we take all feedback seriously. I would like to apologise that you have difficulties in obtaining this appointment for our annual check. Unfortunately we have had unprecedented long term sickness in this department which has led to delays in appointments. I have asked for Reception to contact you with an appointment this week. Kindest Regards, E Ross - Practice Manager