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Princess Road Surgery - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Terrible Practice

    Rated 1 star out of 5

    by Anonymous - Posted on 06 October 2023

    Went to this practice as had an infection in a wound, doctor phoned and didn’t seem at all friendly, she booked me in and said you’ll have to show me as I have no gloves but she wore a mask. What doctors has no gloves to examine patients. The receptionist is the rudest person I have known at a gp practice. When you go in she dosent even look at you is turning around on the chair and yawning. This practice has gone extremely down I would do what I could to find a new practice as this practice is terrible. Don’t bother ringing they never answer it.

    Visited October 2023

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    Princess Road Surgery has not yet replied.

  2. Review titled Rude and helpless receptionist

    Rated 1 star out of 5

    by Anonymous - Posted on 11 April 2023

    I’ve had an appointment with a medical professional today. Unfortunately, I was misinformed about the venue of this appointment by a receptionist. I tried to call the reception and nobody answered the call. I was ninth in the queue while waiting for the call to be answered. When I arrived at the Princess road surgery I was still ninth. The receptionist was behind the desk. I explained the situation I found myself in but the receptionist was not supportive. Instead she said that I was late for this appointment and I could not be seen. I explained to her that it was not my fault but the receptionist’s who misinformed me. The receptionist behind the desk was very rude, unhelpful and confrontational. She caused me a lot of stress and anxiety. I’ve had interactions with this receptionist several times and she always comes across as a very unpleasant, unhelpful and unprofessional person. Her personality is not adequate for the position she holds and her interactions with patients are lacking skills that are needed for this job. She repeatedly spoke over me and told me “ok” in a dismissive, passive aggressive way as to tell me to shut up. She never apologised or offered a solution, only telling me that it’s my fault I’m late for this appointment. It’s not too much to ask of a receptionist to be helpful, and not give attitude. This needs to be addressed in this surgery. The service is appalling.

    Visited April 2023

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    Princess Road Surgery has not yet replied.

  3. Review titled "It isn't something we do"

    Rated 1 star out of 5

    by Peter Lythgoe - Posted on 18 January 2023

    I am a 64 year old man who has kept himself fit enough so far to enter this year's Paris Marathon. This requires a simple certificate signed by my doctor that says an examination reveals "no contraindications for participating in running competitions." The certification was dismissed out of hand because "It isn't something we do." (My last entry for Paris was certified by my previous GP with no problem whatsoever). When I asked to speak to somebody I was informed that the decision had been made by the practice head, as if that is an acceptable reason for the practice taking no further interest. Clearly this practice has no commitment to encouraging the maintenance of good all-round health and physical fitness into old age.

    Visited January 2023

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    Princess Road Surgery has not yet replied.