Preston Park Surgery - Ratings and reviews
Reviews
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
I was able to thank staff in person at reception when I came in with my husband. Excellent practice. Doctor/nurses telephone team and reception all kind patient and we have nothing but praise. We are lucky to belong to this practice.
Visited February 2024
Review titled Preston Park Surgery
Replied on 28 February 2024
Dear Patient I am writing to express our sincere gratitude for your kind note expressing your satisfaction with the service provided by the team at Preston Park Surgery. Your note is a testament to the hard work and dedication of our staff. I will ensure that your appreciation is shared with the entire team, as they take pride in making a positive impact on the health and well-being of our patients. Once again, thank you for taking the time to share your positive experience. If you ever have any questions or require further assistance, please don’t hesitate to contact us. Kindest Regards Janak Chauhan Practice Manager
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Review titled Impossible to see anyone
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
This surgery makes it absurdly difficult to make an appointment. They have an online portal where you go through several steps to book an appointment, but an hour after I did that this morning, I had a text message saying I had to ring the surgery instead. The text had no phone number and their website has no phone number. I eventually got the number from a friend and had to wait over 20 minutes to speak to reception. You can only ring within very limited windows, which are very difficult during a work day. In the past I have had so much difficulty getting through that my only option was to go to a pharmacy where they had a different number they could ring that had priority. It should not be so difficult to book routine medical care.
Visited February 2024
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear Patient Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced while attempting to reach us via the online portal and for any difficulty you encountered in locating our phone number on our website. Your feedback is invaluable to us as we continuously strive to improve our services and ensure a seamless experience for all our patients. We understand that your experience of being unable to locate our phone number was frustrating for which we apologise. Having investigated the issue our phone number is clearly displayed on our website (www.prestonparksurgery.co.uk) and is easily accessed by clicking on the telephone symbol. Please accept our apologies for any inconvenience this may have caused you. If there is anything specific we can assist you with or if you require immediate assistance, please do not hesitate to reach out to us at Preston Park Surgery on 01273 559601. Once again thank you for highlighting your concerns and we apologize for the inconvenience and frustration you experienced. Yours sincerely Janak Chauhan Practice Manager
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Review titled Abrupt gp
Rated 2 stars out of 5
by DAVID DSOUZA - Posted on 19 February 2024
I saw the gp who was not very happy with my questions trying to understand what exactly was the problem with my eyelid. I had already seen a gp last week who misdiagnosed and prescribed antibiotics. I still don't have a diagnosis but this time I was prescribed hydrocortisone . When I said I wanted to also discuss my snoring she abruptly said no , only 1 thing per appt. I appreciate that buy it was a very rude way of saying it and then she said I will give you some reading on it and spent the next 2 mins searching for it unsuccessfully.. What is happening to this practice! There is no empathy at all.
Visited February 2024
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear Mr Dsouza Further to our conversation, I want to express my sincere apologies for the experience you had during your recent visit with our Locum GP. We are truly sorry to hear that your expectations were not met, and we take your feedback seriously. Rest assured, we are committed to providing quality care, and your feedback will be thoroughly reviewed with the GP in question. I will write back to you once I have received their reply. I would like to personally assure you that your well-being is our top priority, and your input is essential in helping us maintain the highest standards of care. Yours sincerely Janak Chauhan Practice Manager
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Review titled Gold standard care
Rated 5 stars out of 5
by Michelle - Posted on 20 February 2024
I used the e-consult option and was impressed when the doctor called me back that afternoon. I felt the doctor really listened- he took time to assess and choose the best care option. I have always felt very well cared for by the doctors and nurses at this surgery. Would be good to have more online options- booking and cancelling apts online - as can be difficult to get through on phones. Thank you.
Visited February 2024
Review titled Preston Park Surgery
Replied on 27 February 2024
Dear Michelle Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience with us. It's always gratifying to hear that our efforts have made a positive impact on our patients. We will review our online appointment booking procedure to review the options that we can offer. I have shared your comments with the wider team and if you have any further questions or need assistance, please don't hesitate to reach out. Yours sincerely Janak Chauhan Practice Manager
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Review titled Needs to improve
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
While the doctors and the reception staff are good at their jobs communicating with the surgery and getting appointments is rubbish. You cannot book online for a future date, you need to stay on the phone for 20 minutes just to be told there are no appointments and you should ring again tomorrow. They aren't very good at dealing with mental health issues such as anxiety and the online/phone interface with them being so poor just makes this worse.
Visited February 2023
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear Patient I hope this message finds you well. We appreciate your engagement with our online appointment booking system and value your commitment to your healthcare. I am writing to provide some clarity regarding changes to our appointment scheduling process. In order to ensure that our patients receive the most appropriate and timely care has resulted in certain appointments being managed through our healthcare team to ensure a more personalized and efficient experience for everyone. The decision to transition away from direct online booking for certain cases was made with the intent of prioritising patient needs and optimising the allocation of our resources. This approach allows our clinicians to assess each patient's situation individually and schedule appointments based on urgency and complexity. While this adjustment may limit the convenience of direct online booking for certain cases, it is a strategic measure aimed at improving overall patient care. We understand that this change may raise questions or concerns, and we are here to assist you through the process. If you have specific medical needs or inquiries, please don't hesitate to contact us directly on 01273 559601 We appreciate your understanding and cooperation as we strive to provide the highest standard of care for all our patients. Thank you for entrusting us with your health, and we look forward to continuing to serve you. Kind Regards Janak Chauhan Practice Manager
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Review titled Great experiences at this practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
I have many positives. The reception / admin team are always polite, kind and prompt. Their GPs call you back quickly and have good advice. I requested a GP note from them before and it came very quickly, as opposed to my old GP in which I had to wait two weeks for the note and also pay for it. They always fit me in for my routine injection - often I work until 5 but they will fit me in after this time. I have recommended this surgery to the people who I live with and I want to say thank you to all that work there for their great service in these stressful times. GP surgeries are really struggling right now but the staff at Preston Park remain compassionate.
Visited October 2022
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear Patient I hope this message finds you in good health. First and foremost, I want to express my sincere appreciation for taking the time to share your positive review about your experience with us. Your kind words are truly uplifting, and we are delighted to hear that you had a positive interaction with our services. I must apologize for the delay in acknowledging your thoughtful review. We strive to respond promptly to expressions of gratitude and feedback, and I regret any inconvenience caused by the delay. I can confirm that your positive message has been shared with our healthcare team and they are truly appreciative that their hard work and dedication has been recognised. Your feedback is invaluable to us, and it serves as a constant source of motivation for our team to continue delivering the highest quality of care. We are genuinely grateful for your support and the trust you place in our services. If there is anything specific you would like to share or discuss further, please feel free to reach out. Your insights are important to us as we continuously work towards improving and exceeding the expectations of our patients. Thank you once again for your positive review and we look forward to continuing to serve you. Kindest Regards Janak Chauhan Practice Manager
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Review titled Customer service is stuck in the 1990s
Rated 1 star out of 5
by JHS - Posted on 15 October 2022
The surgery does not support interactions online such as appointment bookings and consultations, either through its own web site or the NHS app. It is impossible to book a non-urgent appointment at the surgery, for example, by any method other than a telephone call within a 15 minute period in the morning from 08:30am when the surgery first opens, when multiple phone calls to the surgery are usually necessary because many patients are trying to connect and lines are engaged; it's awful that such tediou contact arrangements have been allowed to persist when so many other surgeries now flexibly provide online bookings and consultations.
Visited October 2022
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear JHS Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and understand the importance of modernizing our customer service to meet the expectations of our valued patients. Your input is invaluable in helping us identify areas for enhancement. Our team is actively working on implementing updates to ensure a more streamlined and contemporary customer service experience. To address your specific concerns, we have invested in new technologies and training programs to enhance our communication channels and response times. We aim to provide you with a more efficient and user-friendly experience that aligns with today's standards. We apologize for any inconvenience you may have experienced, and we are committed to rectifying the situation. If you have any further suggestions or specific aspects you believe need improvement, please feel free to share them with us. Your insights play a crucial role in our ongoing efforts to enhance our services. Thank you for your patience and understanding as we work towards creating a better customer service experience for you and all our patients.
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Review titled Excellent Doctors & Nurses
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2022
I just wanted to say that I have just visited my surgery and received excellent service from all staff. The nurse that I saw for my flu shot was very good and explained about the flu even though I have had it regularly. I thought I had missed my turn as I couldn't go to the Saturday morning clinic but when I phoned up I was offered an appointment a couple of days later without any fuss. My doctor is also very kind and helpful and she really knows what she is talking about.
Visited October 2022
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear Patient I wanted to personally express my sincerest gratitude for your warm and positive message of thanks regarding the service you received. Your kind words mean a great deal to us, and we are thrilled to hear about your positive experience. I must extend my apologies for the delay in responding to your message. Your feedback is important to us, and I regret any inconvenience caused by the delayed acknowledgment. Please know that your thoughtful words have not gone unnoticed, and we truly appreciate the time you took to share your experience. Your message has been shared with the whole team. Your encouragement is a powerful motivator and it reinforces our commitment to providing excellent care to our patients. If there are any specific aspects of your experience that you would like to discuss further or if you have additional feedback, please feel free to reach out. Once again, thank you for taking the time to share your positive thoughts and we look forward to continuing to provide you with exceptional care. Kindest Regards Janak Chauhan Practice Manager
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Review titled Rude locum
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2022
Have been at this practice since my daughter was born in the 90s but had the misfortune to get an appallingly rude and patronising locum on a phone call. Never had such a terrible experience with this surgery. Confrontational, rude and didn’t listen. Check your locums, they are ruining your reputation.
Visited May 2022
Review titled Preston Park Surgery
Replied on 10 June 2022
Dear Patient Thank you for your feedback regarding your telephone consultation with our locum GP. We are saddened to hear about your experience and apologise for the distress caused to you. We welcome your feedback and can assure you that this has been discussed with the locum GP. Thank you once again for highlighting this matter. If you wish to discuss the matter further then please do not hesitate to contact me at the surgery. Kind Regards Janak Chauhan Practice Manager