Paston Surgery - Ratings and reviews
Reviews
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Review titled A great service, above & beyond
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
From the United Kingdom, I now live abroad but am currently visiting and needed to see a Clinician for my 3 month old. I called to register as a Temporary Resident & the HCA I spoke to (Erin) was so calm, kind and helpful it really put me at ease and made the process so smooth. I was seen by a Doctor and he went above and beyond with his checks and explanations, he was very thorough and even advised on another condition for my 3 month old that I hadn’t asked about. I had to bring my 2 year old along to the appointment and the Doctor was very kind to him also & even gave him a sticker as we left. I would certainly recommend this GP Surgery for the patient experience, team & level of care. I do, however, feel sorry for the team and patients who have to sit in/near the waiting room as it is very bleak and looks like a large storage cupboard with boxes everywhere but ultimately as a patient you’re not there for the view & the team were outstanding! Thank you so much!
Visited July 2023
Paston Surgery has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
I went for an appt booked in at 11 still waiting at 12 when I went to enquire it transpired the receptionist didn’t bother to sign me in and was told they couldn’t fit me in I work so today was why I had booked the appt for blood test and injection as it was my day off their attitude was appalling and totally unacceptable what is wrong with people Paston surgery has a lot to answer for when I rang to try and book another appt it’s the middle of February I could be six foot under by then
Visited January 2023
Review titled Paston Surgery
Replied on 27 January 2023
Dear patient, thank you for your feedback. Our aim is to provide the best GP service we can, in very difficult circumstances. We are sorry to hear on this occasion we failed but have taken steps to both resolve the problem and avoid it from happening again.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2022
All the staff here are really good. And Thanks to the male HCA, always puts my mind at ease when I come in anxious I appreciate it 👍
Visited August 2022
Review titled Paston Surgery
Replied on 16 August 2022
Dear Patient Thank you for your positive feedback, it is very much appreciated by all the staff, here at Paston. The Feedback has been circulated to all. Belinda Harvey Data & Compliance Manager