Park View Surgery - Ratings and reviews
Reviews
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Review titled Challenge to access medical services
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
The appointment booking system is appalling. Every time I ring up I am directed to complete the online form. There is no way to book a future dated appointment. The call handlers are very abrupt. The recorded message whilst waiting to get through says to be respectful of colleagues. Unfortunately I don’t think staff have got the memo to ’treat others how you would like to be treated yourself’. When you complete the form it says you will get a call in three or four weeks, depending how lucky you are. You get a call from the Dr and it rings three times only. If you miss it you’ve had it. You go right back to the start, fill in a form, wait three to four weeks. I work full time 8am to 6pm. My job is customer facing and I have meetings throughout my working day. It’s alright saying ’select times that work for you’ but I’m not free at 2pm every day for example. It was so much better when you had a booked appointment three weeks in advance or even if you got a text saying we will ring between 1pm and 5pm on X date. With only three rings of the phone, I don’t know how people cope if they are unlucky enough to be using the toilet, operating heavy machinery or driving when the sacred three rings chime on the phone. This is not a nationwide issue. Other practices in other parts of the country do not operate this way. We are no longer under the covid restrictions we experienced two years ago either. What’s the excuse in 2023?
Visited March 2023
Review titled Park View Surgery
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the appointment system did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Waiting times getting worse
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2022
I've waited 16 days for a telephone appointment for an urgent matter, to be told it's been put back another eight days and there's nothing I can do about it. This is not acceptable.
Visited May 2022
Review titled Park View Surgery
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel that the waiting time offered for your issue did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net