Park House Surgery - Ratings and reviews
Reviews
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Review titled I should have gone to A&E
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
I am still socked from the way I was treated. Called today to book an appointment with possibly (as I am not a doctor) a streptococcus vacteria infection (last year UK had 516 deaths - 61 of them children (source: wikipedia). The day before I have called 111 and they advised that someone should see me ASAP. Instead of that I got a receptionist that was not happy that had to do the online form for me (I am with extreme pain all over my body, I am not able to eat and sleep properly the last 2 days, I have swollen glands in neck, etc). After 3 hours I receive a txt sending me to a pharmacy to check on me and give me antibiotics! How they are going to check me, this bacteria needs a swap and send to a laboratory. I even call a private GP that said if it was him he would definetely would see me in person and do tests. The new online system is really ridiculous and should be looked further. What I understood if you don't have money these days to go privately you will not be healthy.
Visited April 2024
Review titled Park House Surgery
Replied on 08 April 2024
Thank you for your feedback. I am sorry that you have had this experience and would really like to investigate what happened to help improve our services and make sure you get the correct care. If you could fill in a feedback form (https://parkhouse.patientlink.digital/feedback) leaving your details or alternatively send an email to the practice for my attention I will aim to get this resloved for you. Kind regards, Ms N Noel Practice Manager
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Review titled Extremely dissapointing services
Rated 1 star out of 5
by Alexandra Militaru - Posted on 28 February 2024
Extremely disappointed with the services. I left a vital medical form required for a job application with reception to be sent off to fill out by my GP and it was still incomplete after a week. The receptionists,were dismissive and curt about the urgency , and were only focused on the cost of doing this type of "private work". Despite multiple calls and visits to the surgery this past week , there's been no progress and the form is still incomplete.The woman who handles this "private work" , is very inefficient and the receptionists are patronising and unhelpful. I'm risking this job opportunity due to their inefficiency. Awareness needed about their very low services.
Visited February 2024
Review titled Park House Surgery
Replied on 08 April 2024
Dear Miss Militaru, Thank you for your feedback and I am sorry that you have had this experience at the practice. We run a turnaround of 28 working days for non-nhs work and I am sorry if this was not explained to you when you dropped of your form. I hope you can understand that our GPs have to prioritise clinical work over non-nhs work (which is what your form falls under). Since your review I have fedback to our reception team to make sure they make this clear to patients when dropping in such paperwork and we are in the process of making it more clear on our website. If you would like to discuss this issue further please do call the practice and ask to speak to the practice manager. Kind regards, Ms N Noel Practice Manager
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Review titled Access needs to be improved.
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2023
My experience overall of this practice is positive but there are some areas of improvement. Receptionists are very helpful and all the clinicians have been very good. However access to the surgery is difficult via econsult. You have a limited period to send in an econsult in the morning, normally only 1 hour. Although the wait times on the telephone are not long to relay the issue to reception, I find the lack of flexibility with econsult makes simple questions or requests more time consuming, especially if you are a busy working person.
Visited March 2023
Review titled Park House Surgery
Replied on 10 August 2023
Dear Patient Thank you for your feedback. We have since reviewed the internal process of managing e-consults and I hope that your experience has improved. Kind Regards SD Brown Practice Manager
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Review titled Do they really care.
Rated 2 stars out of 5
by Richard Emerson - Posted on 03 November 2022
Tried to report a medical problem at 17.00 hrs on 02/11/22 to enable a triage process to begin. The system said that the surgery was not allowing such an action and to phone reception in the morning. As I was due to have a flu jab at 14.05 the following day, I waited till then and then asked reception while I was there whether I could get an appointment as I couldn't get to online triage triage and was told I would have to phone reception the following morning! This is crazy!
Visited November 2022
Review titled Park House Surgery
Replied on 08 April 2024
Dear Mr Emerson, I am sorry that you had this experience, we are currenty reviewing all of our operational process to help improve patient experiences, if you are still having issues please fill out a feedback form (https://parkhouse.patientlink.digital/feedback) and I would be happy to get in contact. Kind regards, Ms N Noel Practice Manager