Oxgate Gardens Surgery - Ratings and reviews
Reviews
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Review titled Excellant service throut visit
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
I Had not been to the Drs in 2 years I was pleasantly surprised how quick and efficient the hole time i was there. Good signposting, helpful reception staff. The Dr i saw was fantastic , I highly recommend the surgery. Keep up the great work.
Visited February 2024
Review titled Oxgate Gardens Surgery
Replied on 15 March 2024
Dear patient, Thank you for taking the time to leave a review for the practice. We are delighted to hear that you have found the care we provide to be of the high standards we aspire to. Your review and comments have been shared with the entire practice team.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Jacqueline - Posted on 11 January 2024
I was booked for a blood test, but was anxious - as i am afraid of needles. I had a marvelous professional attend to me. I didn't feel the needle - it was not painful, at all! Furthermore, she didn't have the slightest trouble finding my vein [i always had difficulties prior]. Thank You Oxgate Gardens Surgery! Fantastic experience.
Visited January 2024
Review titled Oxgate Gardens Surgery
Replied on 19 January 2024
Thank you for taking the time to leave a review for the practice. We are delighted to hear that you have found the care we provide to be of the high standards we aspire to. Your review and comments have been shared with the entire practice team. Thank you
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Review titled Absolutely horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
I have a child with health problems, couldn't get any help , told to go online which is not possible as it's always closed when I try. Unhelpful receptionist after 20 minutes on hold , still not resolved not sure what to do. Can someone help???
Visited November 2023
Review titled Oxgate Gardens Surgery
Replied on 22 November 2023
Thanks for your feedback. We appreciate feedback because it gives us a chance to learn and reflect and improve our Services. We are sorry that you were not happy with our services. Please call 02084327337 to discuss with the Practice Manager
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
Impossible to make an appointment. Patches never working. Unable to make an appointment at surgery despite being advised to call around if Patches down. The practice management and receptionists obviously don’t read their own website. After arguing in circles the reluctant receptionist finally took my details with the promise of a call back from doctor - 24 hours later I’m still waiting!!! Eventually, in pain, I have no choice but to go to a walk in medical centre where they found I had a fractured ankle. Long gone are the days of friendly receptionists and caring doctors. Basic message- stop bothering us and just go to A&E
Visited November 2023
Review titled Oxgate Gardens Surgery
Replied on 22 November 2023
Thanks for your feedback. We appreciate feedback because it gives us a chance to learn and reflect and improve our Services. We are sorry that you were not happy with our services. Please call 0208 4327337 to discuss with the practice manager Practice Manager
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Review titled Too hot
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
The waiting area is like a greenhouse in the summer months. They've made no attempt to ensure patient comfort by procuring fans to make the environment more comfortable for staff and patients.
Visited June 2023
Oxgate Gardens Surgery has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Barriers the whole way just trying to get nasal drops , unhelpful.robotic advice contact patches awful Lack of care
Visited March 2023
Oxgate Gardens Surgery has not yet replied.
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Review titled awful practice
Rated 1 star out of 5
by James Edward & Elke McShane - Posted on 21 March 2023
no opportunity to talk to anyone, referred to Patches l just want some advice, not even an appointment, but l do not want to wait at their convenience
Visited March 2023
Oxgate Gardens Surgery has not yet replied.
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Review titled Taking ages to answer
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2023
I’ve been on hold for 1 hour, just wanted to ask for blood test results. Why am I waiting that long on hold and I’ve been on queue number 1 for ages. What even is going on? It shouldn’t take that long for them to answer. It’s not an earthquake situation or something. Also, I went on patches as they mentioned before, it doesn’t work for Oxgate Gardens. Please fix up.
Visited February 2023
Oxgate Gardens Surgery has not yet replied.
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Review titled Saved my life
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
Excellent Doctors quick thinking saved my life. Had I not been checked and referred immediately. I won’t have survived Big thank you
Visited February 2023
Oxgate Gardens Surgery has not yet replied.
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Review titled Helpful Service
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
Very good experience at the practice from the new Practice Manager who dealt with my issue very swiftly. It is a breath of fresh air when someone listens and is patient to understand and deal with problems. Very helpful.
Visited January 2023
Oxgate Gardens Surgery has not yet replied.