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Open Door Surgery - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Making it very difficult to book an appointment.

    Rated 1 star out of 5

    by Anonymous - Posted on 24 May 2023

    You previously used to be able to phone and book an appointment easily, and availability was often good. It would take a couple of minutes to book the appointment, and at most, you had to put aside an hour from your day to attend. They've now introduced a system whereby you're sent a text message directing you to an online form, once this has been filled out, you have to wait to receive call back. When I tried to use it, I never received a call back. This means that I couldn't make or receive calls, or join meetings at work, as taking the call to get an appointment was my priority. It also means that you can't make any plans, because you don't know whether you'll be offered an appointment at 2pm, or 3pm, or tomorrow. This system is completely inconsiderate of people who have jobs that mean they can't spend all day waiting for a call, or people who have difficulty with technology. It's in no way an improvement over making an appointment over the phone in two minutes.

    Visited May 2023

    Report as unsuitable

    Review titled Open Door Surgery

    Replied on 25 May 2023

    Thank you very much for your feedback. We will discuss your comment in our practice meeting. It will be very helpful if you can you please contact our practice manager at swlicb.pm.opendoor@nhs.net so that we can go through with your concerns in greater details. We have operated a walk in system but we do offer pre bookable appointment as well.

    Report as unsuitable

  2. Review titled Great people but no process for appointments

    Rated 3 stars out of 5

    by Anonymous - Posted on 18 August 2022

    The doctors and staff at Open Door surgery are great. Very committed, detailed oriented and caring and provide good patient care. However, recently they have moved to a no appointment system which means it is impossible to plan how long it will take to be seen. Appreciate that such may work better for them. However, does not consider that patients need to schedule doctor visits among work and other commitments. Making it impossible to plan. I have had to wait over an hour on more that one occasion and at times just had to give up waiting. Hence, a better system that puts patients first needs to be considered.

    Visited August 2022

    Report as unsuitable

    Review titled Open Door Surgery

    Replied on 23 August 2022

    Thank you very much for your feedback. We will discuss your comment in our practice meeting. It will be very helpful if you can you please contact our practice manager at pm.opendoor@nhs.net so that we can go through with your concerns in greater details. We have operated a walk in system but we do offer pre bookable appointment as well. Thank you

    Report as unsuitable