Omnia Practice - Ratings and reviews
Reviews
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Review titled Extremely dissatisfied with the service
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
I contacted the surgery several times last weeks to book an appointment but was unable to speak to a receptionist ( not surprised) , waited in phone line queues for over 45 mins on both occasions. I then made an online requested for a GP call back. I had an online request asking my availability for this week to which i replied, 4 days later I have today contacted the surgery only to be told my original reply was not received and and in a nut shell my request would be in an inbox for someone to call me back maybe today/tomorrow, when asked to speak to office manager/doc no one available?? Im sorry but im disgusted, not happy at all i appreciate all surgery's are busy but cant be that busy from 8am till 11am not to even answer patients call.. ive had to take a day off to sit on a phone all morning, making three separate calls from 8am till after 11am and not even getting closer to getting my issue resolved. I could have hone to walk in centre 4 days ago the running if the surgery reception/calls awful service If it wasn't for the doctors i would have changed along time ago but i think now ill be looking to move.
Visited March 2024
Review titled Omnia Practice
Replied on 20 March 2024
Dear Patient, I am sorry but as you have not given you name I cannot give a personalised response. The web system requests do not go into mailboxes, they go to a dashboard that is available to the whole practice so you comment regarding sitting in an inbox is incorrect. All messages receive an automated response so as you did not state you received one you reply was not received by the practice. In addition if we had received you reply and not responded it would be outstanding on that system. The practice receives thousands of call each day (8000 on a Monday being the maximum). If there were no doctors or managers available at the point of you call that would be because the were either dealing with patients or dealing with other matters, the response from the reception team would have been factually correct. the website was created so patients do not need to hold on the phone or take time off work to call us. i would suggest that if the condition is not resolved you contact the practice by whatever means as without your name I cannot do anything further in this medium to rectify the situation. kind regards omnia practice
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Review titled very disappointed
Rated 1 star out of 5
by annoyed - Posted on 20 March 2024
For the last 2 days I've tried to book an appointment, all in vain; 72 calls on the 1st day,152 calls on the second day. I then went to Omnia in person and asked to speak to a manager, manager was not on site, so I spoke to the assistant receptionist, which got me nowhere. I then spoke to a very rude and arrogant reception supervisor who told me to book on line or keep on calling , so again this afternoon after 2pm, I called 8 times straight to messages again. I forgot to mention that I was using 2 phones so add on at least another 60 calls. I have a growth the size of a pea in my nose which comes and goes, grows overnight and can last 3 days to a week then disappears, then might reappear in a week, so very hard to coordinate the arrival of the mystery pea and booking a appointment to have it looked at.
Visited March 2024
Review titled Omnia Practice
Replied on 20 March 2024
Dear Patient Thankyou for your review I am afraid thatbhas you have not given you name I will only be able to give a generic response as I cannot check any details and therfore respond with any specific details. You will appreciate that all of of the NHS is busy and general practice is not immune from that pressure. In order to avoid the frustration of the phone system I would suggest that you use the website to request a booking as it negates the need to hold on the phone. You have given your symptoms but without your name I cannot action them, so as above I would suggest you use the website to contact us in this regard. The reception team cannot create appointments as the clinicians can only operate at a safe capacity so when they are advising you of the options available that is the correct procedure. Of you provide me with further details I could look into specifics for you. However I would suggest that if you still need clinical advise you use the website to let us know including your name Thanks in advance Omnia Practice
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Review titled Blood tests
Rated 2 stars out of 5
by Rosemarie Hicks - Posted on 11 January 2024
Not happy with the state of my arm after her failed attempts at taking blood from me. There was more blood on me and the desk than in the test tube ended up having to go to hospital to have blood taken there.
Visited January 2024
Review titled Omnia Practice
Replied on 14 January 2024
Dear Patient, I am sorry if you feel you have had a bad experience at the practice. I would request you contact the practice to discuss your concerns as it would not be appropriate to discuss clinical processes in this forum because of confidentiality issues regarding your care. Regards Omnia practice
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
Rude receptionist after 45 minute wait for phone to be answered. Refused to give appointment for dressing change despite an and e advice orally given.
Visited January 2024
Review titled Omnia Practice
Replied on 24 January 2024
Dear Patient, I am sorry you feel the need to leave this review. As you have been told on numerous occasions wound dressing of this nature should be looked after by the district nursing teams because they have the relevant training in this regard and it is within their remit. The information you were given by A + E is incorrect, but that is understandable as they are an emergency service and would not be aware of the nature of comissioned services. As regards to you comments about the reception team please be aware that all calls are recorded and the reception team have been trying to give you your options which you seem unwilling to accept. I would suggest that you take the advice you are given, which gives you the correct course of action. Regards Omnia Practice
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2023
Their never any appointments available in the practice. They make you wait for an hour waiting for them to pick up the phone. For them just to say that there ni available appointments available. Terrible practice
Visited December 2023
Review titled Omnia Practice
Replied on 14 December 2023
Dear Patient, I am sorry you feel you have had a bad experience of the practice. You will appreciate that there is pressure on the whole of the NHS for appointments currently. There are over 300 appointments at the practice each day. In order to negate the need to hold on the phone you can request an appointment via the website which is monitored by the reception team. The link for the webpage is https://omniapractice.com/navigator/get-help-for-any-health-problem/ Thanks Omnia Practice
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Review titled Great service always
Rated 5 stars out of 5
by Stevette Baker - Posted on 07 November 2023
An appointment was cancelled due to sickness. I sent a message via website and the staff read and understood why the appointment had to be asap and resolved quickly by booking me in ASAP to another slot. Great support from this practice from reception through to nurses and Drs. Thank you Great customer service always
Visited November 2023
Review titled Omnia Practice
Replied on 09 November 2023
Dear Stevette, Thankyou for your kind review I am really pleased that the service has worked for you. At our end all of the patient requests appear on a dashboard so the reception team can check and prioritise the requests. Hopefully the website means you dont have to wait on the phone which makes things alot easier Take care Omnia Practice
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Review titled Very poor availability of services out of date information
Rated 1 star out of 5
by Carol Jones - Posted on 27 November 2023
Website details states the practice is open until 8pm this evening contacted the practice at 7 pm to get a recorded message ending with this practice in now closed. All on line services are only available when the practice is open. Whats the point of that. You can't order a practice in the practice or on the phone only online which is closed when I finish work. Everytime you raise a concern the reception staff are not interested, ordered a prescription when I was requested to attend an appointment with the nurse. The prescription was not reordered. 2weeks later still trying to order online. When is someone going to realise this practice is no longer the practice is was. A complete shambles
Visited November 2023
Review titled Omnia Practice
Replied on 18 January 2024
Dear Patient. I would suggest you contact the practice to discuss your concerns. The practice website requests are closed when the practice is closed as if that were not the case there could be clinical risks of patients believing that requests would be actioned outside core hours. This is from a documented case. With regard to your other concerns please speak to the team as we would need more details Omnia Practice
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Review titled Receptionist telling fibs to me
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2023
I had a message sent to me but when i entered my date of birth, it failed and on the third try, it locked me out for an hour. At the practice, the receptionist confirmed my dob and she entered my dob into my mobile and it failed. She said i was typing in the wrong dob. When told her she had typed in my don herself and it failed, she continued to blame me. Very, very poor service. I never got any help from Omnia practice and had to goto a&e.
Visited July 2023
Review titled Omnia Practice
Replied on 24 July 2023
Dear Patient I am sorry that you had a problem with technology. I would suggest you contact the practice again to try and resolve the matter. Please be advised however that the clinical system us the responsibility of NHS England and not the practice. Regards Omnia
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Review titled Appointment
Rated 2 stars out of 5
by Abdul zarif - Posted on 25 July 2023
been trying to make appointment for mrs since last 2weeks the receptionist always reply fully booked she told me phone back after 2pm which I did it went straight to recorded massage ring 111 and discus with them now we decided to leave this surgery and go somewhere else
Visited July 2023
Review titled Omnia Practice
Replied on 26 July 2023
Drear Patient, I'm sorry that you have had issues with the practice like all GP surgeries we are really busy on the phone. The best way to book an appointment is using the website as it negates the need to wait on the phone. Thanks and regards Omnia practice
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Review titled Terrible service again
Rated 1 star out of 5
by samera sabir - Posted on 06 June 2023
Called this morning at 10.00am as online service has been temporarily suspended. Waited for 1 hour and 13mins for someone to answer my call before I gave up. So that has only left me with 1 option if going in the surgery which in response I will be told to call .
Visited June 2023
Review titled Omnia Practice
Replied on 09 June 2023
Dear Patient Thankyou for your feedback The web services has not been suspended, you may have been looking in the wrong place see https://omniapractice.com/navigator/contact-the-practice/ Thanks Omnia Practice