Old Fire Station Surgery - Ratings and reviews
Reviews
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Review titled Poor Service
Rated 2 stars out of 5
by Daniel Hawkes - Posted on 25 April 2024
Following on from ongoing treatment from a back issue, I have been taking a regular medication of a controlled drug. I am slowing reducing the medication but for some unknown reason its been changed from a months dose to a two week dose. We all know it takes a while to get a prescription authorized but having to call every two weeks as I'm about to run out of my medication is a joke. On multiple occasions I have requested my medication to be changed back to a 4 week dose and not a two week to prevent all this time waisted. This current prescription I have called in now 4 times over the last few days while writing this to get it authorized as I run out of my medication tomorrow. I submitted my prescription request on Sunday and today being Thursday its still not authorized (I keep being told I need to submit 7 days before I run out which is hard when I cant submit a request earlier than I have due to it not letting me. I fully understand you have a staff shortage and that causes a backlog but at the same time the staff shortage has been going on since I joined the doctors. Im more frustrated as each time I have contacted and tried to change my dose duration it gets forgotten or ignored and am left im the same situation every two weeks trying to fight to get medication I need. Just for context if I do not take my medication I go through sever withdrawal symptoms and would not be able to go to work.
Visited April 2024
Old Fire Station Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Robert Arthur Bax - Posted on 12 March 2024
Had an excellent appointment with my GP to discuss my risk of having Vascular Dementia. GP reassured that it was not Vascular Dementia, but the symptoms I was experiencing were related to "Carpel Tunnel" issues in my wrists. We discussed treatment for this condition but I decided this was not required at this stage. I advised the GP that my experience with the Nuffield Joint Pain Clinic had been very helpful in controlling my pain via regular exercise routines.
Visited March 2024
Review titled Old Fire Station Surgery
Replied on 12 March 2024
Dear Mr Bax Many thanks for your excellent review of our practice. I will ensure your comments are fed back to the whole team, it is always nice to receive feedback on our surgery. Kind regards Julia Chalk Deputy Practice Manager
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Review titled Vitamin D
Rated 2 stars out of 5
by Anonymous - Posted on 07 December 2023
I understand from the Nhs website that the recommendation is to take vitamin d during the winter months. However as I have a medical condition,as per the Nhs website advise I should contact my Gp to get advise on how much or if I can take vitamin d but both the receptionist and the duty manager say that the Gp will not see me or speak to me about this and that I should go to the pharmacy and check the Nhs website. I have mentioned on several occasions that I take medication and injections for conditions and that is why I need to see or speak to my Gp but it had been denied to me. So if I do go ahead and take it,I don't know whether it will be safe for me to do so. After telling me different waitlist times(8weeks) and in the afternoon(10weeks) to make a routine appointment with my gp. It was a struggle to make this request heard. In fact the practice manager got quite annoyed with me because I simply didn't listen and just go away? So dissapointed with this lack of listening and medical advise. What is going on with our surgery when we can no longer have reasonable access to our doctors. I was being pushed toward e consult which I have not heard of before and when I said that I was told it is on our website? I would rather see or speak to my Gp and do not think that this is an unreasonable request.
Visited December 2023
Review titled Old Fire Station Surgery
Replied on 12 December 2023
Dear Patient Thank you for your feedback. I am sorry to hear that you have had difficulty when contacting the surgery recently regarding the taking of Vitamin D and also regarding the wait time for a routine appointment. I would like to investigate this matter for you, if you wish to discuss it further please contact me on 02380448558 or via email at ofs.reception@nhs.net. Kind regards Daniella Jones Practice Manager
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Review titled Rude unhelpful receptionist
Rated 1 star out of 5
by darren lewis - Posted on 12 December 2023
Nasty rude and unhelpful staff, The complaints procedure is so convoluted I have given up and am left with no option but to leave this review.
Visited December 2023
Review titled Old Fire Station Surgery
Replied on 12 December 2023
Good afternoon Mr Lewis, I am sorry you have felt the need to leave this review. I will try and contact you by telephone to discuss the matter. Alternatively you can contact me on 02380448558 or via ofs.reception@nhs.net Kind regards Julia Chalk Deputy Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Mrs Tracey Ward - Posted on 15 December 2023
Just wanted to say thank you to all the staff at the Old Fire Station Surgery. Everyone there really goes over and above to provide the best service and as a practice you fly the flag for the NHS. Some of the nicest GP receptionists I've ever met, the nurses are so down to earth and thorough and the GP's are kind and compassionate. Everything you need from a surgery, thank you.
Visited October 2023
Review titled Old Fire Station Surgery
Replied on 19 December 2023
Good morning Tracey, Many thanks for your kind comments, I will ensure they are passed on to the whole team, it is always nice to hear such positive comments about the staff. I would like to take this opportunity to wish you and your family a Merry Christmas from everyone at Team TOFS. Best wishes Julia Chalk Deputy Practice Manager
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Review titled Confusing information and unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
While reception staff are polite, getting an appointment has been beyond a challenge. Told son would be put on a waiting list for up to 6 weeks to see GP, when symptoms worsened was told only dealing with emergencies and signposted me to the healthier together app, which was vague but when I completed the info told me to phone GP for an appointment. So a constant circle of being on hold, told no appointments but still needing an appointment. I will be changing GPs.
Visited August 2023
Old Fire Station Surgery has not yet replied.
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Review titled eConsult
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
eConsult does not work in this practice. It opens at 8 am and closes if reaches full capacity. Nothing wrong with this, except that it opens at 8 am sharp and closes after less than one minute (in 30 seconds). This does happen every day. I understand that eConsult is part of a contractual service that a practice provides to their patients and it doesn’t look that this practice delivers it.
Visited August 2023
Old Fire Station Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I have always found polite and helpful receptionists/practice team when I have contacted on the phone or face to face. My Doctor, in particular, has been efficient, extremely helpful and thorough with my particular health concerns. I was at a surgery previously who disregarded my condition because I was “too young” to have it. The GPs I have interacted with at Old Fire Station have completed investigations and referrals to help me get it under control. I have never struggled to get an appointment and find the Econsult a fantastic tool for any requirements myself or my Daughter have. Given the struggles Practices and the NHS face at the moment I am grateful to be registered at this surgery.
Visited August 2023
Old Fire Station Surgery has not yet replied.
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Review titled Quick response, even when under staffed
Rated 5 stars out of 5
by Flo - Posted on 06 April 2023
Initially was in a queue for 30mins, however once I got through, I explained what I was concerned about regarding my 9mth old. I was advised to fill out the self service form online. I completed the form, and within 4mins I received a phone call from a nurse who assigned me an appointment 40mins later. Saw the doctor and things were sorted writhing 10mins of being at the surgery.
Visited April 2023
Old Fire Station Surgery has not yet replied.