Oddfellows Hall & St Clements - Ratings and reviews
Reviews
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Review titled Amazing receptionist
Rated 5 stars out of 5
by Mia - Posted on 05 April 2024
I have contacted the GP a lot recently for both myself and my children and every time I’ve called and spoken to a lovely receptionist, she has been extremely helpful, patient and overall just a really lovely person. It’s honestly a breath of fresh air to have a receptionist who is so kind, helpful and supportive. Having had a really tough few months with various health issues, having someone like her on the other end of the line has meant more to me than anyone could ever imagine. Thank you again 😊
Visited March 2024
Oddfellows Hall & St Clements has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Timothy H - Posted on 19 January 2024
Excellent communication skills. Pragmatic approach to interpretation and discussion of haematology results ref. pre-diabetes and appropriate diet. Appreciate your support whilst practicing self-care in recovery (AA).
Visited January 2024
Provided by Working Feedback
Oddfellows Hall & St Clements has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
Saw a couple of members of staff in a couple of days, very polite and helpful and very good at their jobs. Felt I had recieved the best possible care
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you so much for your kind words and positive feedback! We're delighted to hear that you had such a positive experience with our staff and felt you received the best possible care. Your comments are truly uplifting, and I will be sure to share them with our dedicated team. Positive feedback like yours not only boosts staff morale but also reassures us that we are on the right track in providing excellent care. We are grateful for your trust in our services, and if you ever need assistance in the future, please don't hesitate to reach out. Your well-being is our top priority. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
I waited 55mins for my turn at surgery. And there was no doc at that time. Nurse had treated me instead of doc. Nurse was so nice. I was dizzey have a vertigo. She treated me well. But question is where is the Doctor?
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, I appreciate you taking the time to share your experience, and I'm sorry for the inconvenience you faced with the wait time. We apologise for the delay and any frustration it may have caused. While we strive to have clinicians available at all times, there are instances when they may be attending to emergencies or other patient needs. I understand your concern about the doctor's availability during your wait, and we're actively working to address these situations more efficiently. On a positive note, I'm glad to hear that the nurse provided excellent care and treated you well, despite the circumstances. Your kind words about the nurse's helpfulness are truly appreciated. We value your feedback and are committed to improving our services. If you have any further concerns or if there's anything specific, you'd like us to address, please feel free to reach out. We're here to ensure your experience with us is as positive as possible. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Rashda I - Posted on 12 January 2024
I was waiting fir a telephone appointment, when the dr did call it was 1.5 half ring and when i picked up the dr had hung up Dr need to understand some people dont have the phn glued to their hands and it take more then 1 ring to pick up
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Rashda, I sincerely apologise for the inconvenience you faced during your recent telephone appointment. Your feedback is valuable, and I'm sorry to hear about the issue with the brief ringing duration. I understand the importance of accommodating different response times, and I will share your experience with our clinical team to address this matter. We appreciate your patience and want to ensure that our services meet the diverse needs of our patients. Thank you for taking the time to provide feedback. Your insights are crucial in helping us enhance our services. If there's anything specific you'd like us to address or if you have further concerns, please feel free to reach out. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by John P - Posted on 19 January 2024
Got my appointment on the day I phoned and the receptionist was very helpful with a question I had all round very good.
Visited January 2024
Provided by Working Feedback
Oddfellows Hall & St Clements has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Therese H - Posted on 05 January 2024
I had COVID on 26 December tested negative but was so congested and felt awful. Couldn't get a phone appointment at my surgery Odfellows, the lovely lady on the phone booked me in at St Clements. I was prescribed antibiotics by the doctor on the phone. After 2 days I noticed a difference. I know how difficult it is at this time of the year and just want to say thank you for your help and consideration.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Therese, Thank you for your thoughtful feedback! We're sorry to hear about your challenging experience with post-COVID symptoms. We appreciate your understanding of the busy holiday period and are glad that our team, especially the lovely lady at our surgery, could accommodate you. It's great to know you received timely assistance and a prescription from the GP over the phone. Your gratitude means a lot, and we're here for any further support you may need. Wishing you a swift recovery and good health. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Ricardo R - Posted on 19 January 2024
I thought reception was very helpful and took an interest to go the extra mile where possible. Phlebotomy was an easy and simple process. The doctor was down to earth, polite and educating.
Visited January 2024
Provided by Working Feedback
Oddfellows Hall & St Clements has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Diana R - Posted on 05 January 2024
Doctor was very polite very professional very helpful he explained us everything he calmed us down were leaving very happy and satisfied
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Diana, Thank you so much for taking the time to share your positive experience with our services. And thank you so much for your kind words! We're delighted to hear about your positive experience with our doctor. Providing excellent care and ensuring our patients feel comfortable are our top priorities. We truly appreciate your feedback and look forward to serving you in the future. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Janet M - Posted on 12 January 2024
From filling out the form I had a call the next day with an appointment. The receptionist was very polite and the doctor I saw listened, took on board my condition and prescribed antibiotics for me.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Janet, Thank you for your kind words! We're delighted to hear about your positive experience, from the quick response to your form submission to the polite receptionist and attentive doctor. It's great to know that the prescribed antibiotics addressed your condition. We're especially pleased that you found success with our eConsult service. Your feedback is valuable, and we appreciate the opportunity to provide you with excellent care. If you have any further concerns or need assistance, please feel free to reach out. Kind regards, Luljeta Maliqi Practice Manager