Oakfield Surgery - Ratings and reviews
Reviews
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Review titled Ignorant of NHS rules
Rated 2 stars out of 5
by Miranda Matthews - Posted on 13 February 2024
I rang this practice constantly from 8am to 9am but could not get through at all. When I did, later, I was told there were no appointments left that day. I had an acute bladder infection and was in severe pain. The practice told me to go to a particular pharmacy a 15 minute bus ride away where I could get a prescription for an antibiotic. I felt very ill and am sole carer for my husband who has terminal cancer and needs 24 hour care at the moment, but desperate for treatment, I followed their advice. When I got to the chemist, they asked my date of birth and then informed me that I was too late: they only prescribe for young and middle aged people - at 65 I am too old - by six months - to get the medication I need. By now in tears and great pain, I rang the surgery to be told they had no idea about this rule. They then offered me an appointment with their nurse (they had never mentioned or offered this before, why?) so back to the surgery again and saw a nurse who told me all about the terrible life they all have working for the NHS. When you feel so dreadful and have been messed about for hours, it's not easy to have to worry about the poor surgery instead....sometimes one feels one must have got ill on purpose to annoy the staff here. Anyway, four hours after first attempt, I got a prescription and then back off to a chemist again....my husband had been left alone far too long but thank goodness he had not had a crisis.
Visited February 2024
Oakfield Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Ryan Sweeney - Posted on 27 June 2023
One doctor had taken me off morphine overnight without telling me or advising Me or a reduction this is never advised by drs so I have no idea why I was so badly treated so the doctor caused me lots of pain and withdrawal symptoms for no reason disgusting service
Visited March 2023
Oakfield Surgery has not yet replied.
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Marieke Richardson - Posted on 11 March 2023
Oakfield Surgery have been absolutely fantastic. My husband and I called to get and appointment because we have been living in a damp and mouldy flat and were concerned about our health. We were seen by lovely Doctors the same day we called for an appointment and have both been referred for an Chest X-Ray to put our minds at rest. All the receptionists were very helpful on the phone and in the surgery too. They have a great Practice Manager. Thank you all for your brilliant service and care we have received. Much appreciated.
Visited March 2023
Oakfield Surgery has not yet replied.
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Review titled New patient but leaving after 3 weeks
Rated 1 star out of 5
by David Harding - Posted on 25 October 2022
They Could not give me a repeat prescription of 56 tablets. Been on the repeat for 56 tablets for last 14 years at 4 other practices after moving. Ive never had a problem except for this practice tells me that I can only have 28 tablets. Why ? Why are you playing differently to all the others costing me nearly 120 pounds a year more when the cost of living is difficult enough. Leaving before even starting.
Visited October 2022
Oakfield Surgery has not yet replied.
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Review titled Great GP
Rated 5 stars out of 5
by Hettie - Posted on 26 September 2022
I don’t know why this has had 1 star reviews- since registering here I have found them very accessible and helpful to both me and my partner. I was able to get repeat prescriptions sorted out easily with the help of the receptionist and pharmacist, had a good appointment with the nurse which was scheduled very quickly and had a very timely response to e-consult queries. My partner has been able to get face to face appointments quickly as well. Thank you!
Visited August 2022
Oakfield Surgery has not yet replied.