Oak Vale Medical Centre - Ratings and reviews
Reviews
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2022
I have damaged my knee and was waiting for a triage appointment telephone call but it didn't happen you could of least of told me you weren't going to ring me another day in pain
Visited May 2022
Review titled Oak Vale Medical Centre
Replied on 18 April 2023
Sorry to hear you did not get a call on the day. However, this is not normal practice and would always recommend patients contact the practice directly if this happens so we can check why. Our drs ring all their patients on the day and document the time of the call in the medical records. Often when we have come across similar problems and had the chance to check with a patient directly, we have found that their phone has not accepted unidentified numbers and this may have been the case for you. We will be happy to investigate this matter for you if you wish to contact the surgery.
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Review titled Really helpful
Rated 5 stars out of 5
by J. Wilkinson - Posted on 14 May 2022
Very helpful reception staff Lovely GP Seen in a very timely manner EXCELLENT , thorough review. Clear advice. Had every confidence in him .
Visited May 2022
Review titled Oak Vale Medical Centre
Replied on 18 April 2023
Dear J Wilkinson it was pleasing to see such positive feedback from you. Thank you for taking the time to share your experience.
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Review titled Brilliant practise
Rated 5 stars out of 5
by June conlan - Posted on 11 May 2022
Needed medication for insect bite doctor wrote prescription and I collected it immediately! All staff from reception to doctors pharmacy are so polite thankyou
Visited May 2022
Review titled Oak Vale Medical Centre
Replied on 18 April 2023
Dear June, thanks for the positive feedback, it is good to know you were pleased with the care you received.
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Review titled Reception staff
Rated 2 stars out of 5
by Anonymous - Posted on 04 August 2022
I am fortunate to not have to visit the practice regularly, however when I do call I always find myself greeted by unhelpful and impersonal staff at reception. I know they have very busy and stressful jobs but sympathy and empathy for people and their families situations would go a long way. I always find nothing is ever resolved
Visited May 2022
Review titled Oak Vale Medical Centre
Replied on 07 February 2023
Dear patient We are sorry for your experience, this is unusual to hear about our receptionists. We would always encourage patients to contact the practice if they are unhappy with anything so we can make enquiries as to what happened, giving us the chance to identify any training issues, as well as provide you with a personal response.