North Wood Group Practice @ Tulse Hill - Ratings and reviews
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Katerina - Posted on 11 March 2024
I called to make an appointment. I had to wait few weeks, but as it wasn't urgent I was OK with that. On the day I checked in and the nurse came to take me in. She was very pleasant, friendly and professional. The appointment went very smoothly and quickly. Thank you
Visited March 2024
North Wood Group Practice @ Tulse Hill has not yet replied.
-
Review titled Very much improved
Rated 5 stars out of 5
by Phillip - Posted on 17 March 2023
Very help on phone and agreed that I needed to speak to a GP had a call pm same day and Gp asked me to come in so she could check over Very nice Gp who understands my needs and was really helpful many thanks
Visited March 2023
North Wood Group Practice @ Tulse Hill has not yet replied.
-
Review titled Always excellent
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
Fortunately, I do not have cause to go to the surgery on a regular basis- but its nice to know that the excellent service here at Tulse Hill continues! The nurse that I saw today was so caring and proactive- a real credit to the NHS. Thank you for such a pleasant experience!
Visited January 2023
North Wood Group Practice @ Tulse Hill has not yet replied.
-
Review titled Lengthy wait times
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2023
Called 8 am 13th in queue. Got through told GP would call back am as pain in right side could be appendix. Noon. It’s after midday no one called back. Holding for update 18th in queue. Hopefully I will be ok waiting for this length of time. Anyone on pay as you go would have no credit by the time they get through. Unacceptable it’s Triage for all calls and I live one minute away.
Visited January 2023
North Wood Group Practice @ Tulse Hill has not yet replied.
-
Review titled Lengthy wait times
Rated 2 stars out of 5
by Anonymous - Posted on 16 January 2023
Called 8 am 13th in queue. Got through told GP would call back am as pain in right side could be appendix. Noon. It’s after midday no one called back. Holding for update 18th in queue. Hopefully I will be ok waiting for this length of time. Anyone on pay as you go would have no credit by the time they get through. Unacceptable it’s Triage for all calls and I live one minute away.
Visited January 2023
North Wood Group Practice @ Tulse Hill has not yet replied.
-
Review titled Recent visit
Rated 3 stars out of 5
by An elderly patient - Posted on 13 October 2022
Once you get to see staff they are helpful and effective. Sadly, the ‘rules’ about mask wearing in the waiting areas are ignored. This is worrying for any one of age or in the clinically vulnerable categories. The ventilation of the area is non existent. Covid and flu are airborne viruses. It is surprising that some measures / mitigations have not been put in place. It is a “laissez faire” attitude and will contribute to infections.
Visited October 2022
North Wood Group Practice @ Tulse Hill has not yet replied.
-
Review titled very poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2022
They failed to issue my repeat medication. I have spent hours trying to get through to their reception, waiting up to 45 minutes per call attempt. They are a highly unresponsive, inefficient practice.
Visited August 2022
North Wood Group Practice @ Tulse Hill has not yet replied.
-
Review titled I will be finding a new Gp, multiple bad experiences.
Rated 1 star out of 5
by Annie Tomison - Posted on 18 July 2022
If you want incompetent staff, long wait times, wrong referrals and bizarre prescriptions this is the Gp for you. I am usually on hold for atleast half an hour before calls get answered and there are sometimes no urgent appointments left even if you call bang on 8am. On more than one occasion those calls have been answered, somone has gone to do something for me and and then the call has been dropped and I have had to start all over again. I have had texts asking me to reply to them from no reply numbers and the last referral I needed was only correctly done the fourth time around and this was after having to make a face to face trip on the surgery to say if it wasn't sorted I would have to go to A&e. I have had prescriptions come through for medication I no longer required, prescritions for half doses of what I require and prescriptions for medications that should not be taken together. I should have relalised the this practice was a shambles as when I first joined as they struggle with the concept that I had moved areas and therefore required a new gp and a few weeks after I joined sent my information back to my old Gp. I work in the Nhs and know the contant pressures but this standard is unacceptable. I will be finding a new Gp.
Visited July 2022
North Wood Group Practice @ Tulse Hill has not yet replied.